Arbors at Sylvania

Name: Arbors at Sylvania
Address: 7120 PORT SYLVANIA DRIVE, Toledo, OH, 43617, US
Telephone: 4198412200

7120 Port Sylvania Drive, Toledo, OH 43617 · Lucas County · 77 certified beds · avg 71 residents/day · certified since Apr 19, 1996

Part of chain: ARBORS AT OHIO (16 facilities, chain avg rating 2.6★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.77

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (34)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 30, 2026	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Jun 30, 2026	D · Potential for harm, one-off	The facility did not help residents arrange transportation to and from x-ray and imaging services. · from a complaint
Dec 18, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Jun 11, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint
Jun 11, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Apr 17, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · from a complaint
Apr 17, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Apr 17, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint
Apr 17, 2025	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Mar 7, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Mar 7, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Mar 7, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Dec 22, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Aug 25, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Aug 25, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Dec 22, 2022	E · Potential for harm, repeated	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Dec 22, 2022	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not have policies on smoking.
Feb 27, 2020	E · Potential for harm, repeated	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Feb 27, 2020	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not have an agreement with an approved laboratory to provide lab services, even though it doesn't offer lab services on site.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (9 → 9).

Year	Citations	Worst severity that year
2020	5	E
2022	9	E
2023	3	D
2024	3	D
2025	12	E
2026	2	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.77	3.45	3.95	top 22% in Ohio; top 50% in the U.S.
Registered Nurse hours	0.54	0.60	0.69	bottom 48% in Ohio; bottom 43% in the U.S.
Weekend total nurse staffing	3.26	3.07	3.50	top 27% in Ohio; bottom 45% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.13	0.42	0.48	bottom 1% in Ohio; bottom 3% in the U.S.
Total nursing staff turnover (%)	47.4	48.7	45.8	top 47% in Ohio; bottom 43% in the U.S.
RN turnover (%)	16.7	43.9	42.9	top 10% in Ohio; top 9% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.86, RN 0.55, weekend 3.33. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Ark Opco Group, LLC	Organization	5% or Greater Direct Ownership Interest	100%	07/01/2015
B&y Healthcare S Corp	Organization	5% or Greater Indirect Ownership Interest	—	07/01/2015
B&y Trust	Organization	5% or Greater Indirect Ownership Interest	—	07/01/2015
Cody Healthcare S Corp	Organization	5% or Greater Indirect Ownership Interest	—	07/01/2015
Craig Flashner 2007 Trust	Organization	5% or Greater Indirect Ownership Interest	—	07/01/2015
Flashner, Craig	Individual	Corporate Officer	NOT APPLICABLE	07/01/2015
Flashner, Craig	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2015
Kirk, Kristine	Individual	W-2 Managing Employee	NOT APPLICABLE	09/01/2016
Noble Healthcare Management, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	07/01/2015
Norcross, Robert	Individual	Contracted Managing Employee	NOT APPLICABLE	07/01/2015
Norcross, Robert	Individual	Corporate Director	NOT APPLICABLE	07/01/2015
Norcross, Robert	Individual	Corporate Officer	NOT APPLICABLE	07/01/2015
Perlstein, Yitzchok	Individual	Corporate Officer	NOT APPLICABLE	07/01/2015
Perlstein, Yitzchok	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2015
Prestige Administrative Services, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2016
Rogers, Stacey	Individual	Contracted Managing Employee	NOT APPLICABLE	07/01/2015

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"If my family member needs an x-ray or scan off-site, how do you get them there and back?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Kingston Health Center of Sylvania	1.2 mi	Sylvania, OH	★★★☆☆	2/5
Franciscan Care Ctr Sylvania	1.9 mi	Toledo, OH	★★☆☆☆	1/5	SFF
Rosary Care Center	2.3 mi	Sylvania, OH	★★★☆☆	3/5
Lakes of Sylvania, the	3.4 mi	Sylvania, OH	★★★★★	5/5
Spring Meadows Nursing, a Villa Center	3.8 mi	Holland, OH	★★★☆☆	3/5
Otterbein Sunset House	3.9 mi	Toledo, OH	★★★☆☆	3/5
Divine Rehabilitation and Nursing at Sylvania	3.9 mi	Sylvania, OH	★★☆☆☆	1/5
Otterbein Sunset Village	4.4 mi	Sylvania, OH	★★☆☆☆	2/5
Continuing Healthcare of Toledo	4.6 mi	Toledo, OH	★★☆☆☆	2/5
Divine Rehabilitation and Nursing at Toledo	4.8 mi	Toledo, OH		—/5	abuseSFF
Lutheran Village at Wolfcreek	5.0 mi	Holland, OH	★★★★☆	3/5
Ohio Living Swan Creek	5.0 mi	Toledo, OH	★★★☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Toledo →

Facility data as of CMS processing date 2026-08-01. CCN 366060.

The Care File

Visit checklist — Arbors at Sylvania

7120 Port Sylvania Drive, Toledo, OH 43617 · 4198412200

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "If my family member needs an x-ray or scan off-site, how do you get them there and back?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366060 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)