Arbors at Carroll

Name: Arbors at Carroll
Address: 3680 DOLSON COURT NW, Carroll, OH, 43112, US
Telephone: 7406540641

3680 Dolson Court NW, Carroll, OH 43112 · Fairfield County · 99 certified beds · avg 92 residents/day · certified since Mar 13, 1980

Part of chain: ARBORS AT OHIO (16 facilities, chain avg rating 2.6★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.70

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (34)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 19, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Mar 5, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Mar 5, 2026	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Mar 5, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 5, 2026	D · Potential for harm, one-off	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults.
Mar 5, 2026	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Nov 25, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Dec 12, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Dec 12, 2024	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Dec 12, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Dec 12, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Dec 12, 2024	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Dec 12, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Dec 12, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Dec 12, 2024	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs.
Feb 14, 2024	E · Potential for harm, repeated	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Feb 14, 2024	E · Potential for harm, repeated	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Feb 14, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 14, 2024	E · Potential for harm, repeated	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Feb 14, 2024	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Feb 14, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Feb 14, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 14, 2024	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Feb 14, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Feb 14, 2024	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Feb 14, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 14, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Feb 14, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Feb 14, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Feb 14, 2024	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Oct 24, 2023	E · Potential for harm, repeated	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Oct 24, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Aug 23, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Aug 23, 2023	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (8 → 5).

Year	Citations	Worst severity that year
2023	4	E
2024	23	E
2025	1	E
2026	6	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.70	3.45	3.95	top 25% in Ohio; bottom 47% in the U.S.
Registered Nurse hours	0.58	0.60	0.69	top 42% in Ohio; bottom 50% in the U.S.
Weekend total nurse staffing	3.29	3.07	3.50	top 26% in Ohio; bottom 46% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.35	0.42	0.48	bottom 41% in Ohio; bottom 41% in the U.S.
Total nursing staff turnover (%)	44.6	48.7	45.8	top 39% in Ohio; top 49% in the U.S.
RN turnover (%)	22.2	43.9	42.9	top 16% in Ohio; top 17% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.58, RN 0.57, weekend 3.18. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 1/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Ark Opco Group, LLC	Organization	5% or Greater Direct Ownership Interest	100%	07/01/2015
B&y Healthcare S Corp	Organization	5% or Greater Indirect Ownership Interest	—	07/01/2015
B&y Trust	Organization	5% or Greater Indirect Ownership Interest	—	07/01/2015
Cody Healthcare S Corp	Organization	5% or Greater Indirect Ownership Interest	—	07/01/2015
Craig Flashner 2007 Trust	Organization	5% or Greater Indirect Ownership Interest	—	07/01/2015
Flashner, Craig	Individual	Corporate Officer	NOT APPLICABLE	07/01/2015
Flashner, Craig	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2015
Kirk, Kristine	Individual	W-2 Managing Employee	NOT APPLICABLE	09/01/2016
Noble Healthcare Management, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	07/01/2015
Norcross, Robert	Individual	Contracted Managing Employee	NOT APPLICABLE	07/01/2015
Perlstein, Yitzchok	Individual	Corporate Officer	NOT APPLICABLE	07/01/2015
Perlstein, Yitzchok	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2015
Prestige Administrative Services, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2016
Rogers, Stacey	Individual	Contracted Managing Employee	NOT APPLICABLE	07/01/2015

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How is routine foot care handled here, and does a podiatrist visit regularly?"
"How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Luxe Rehabilitation and Care Center	2.4 mi	Lancaster, OH	★★☆☆☆	1/5	SFF
The Springs at Wyandot Trail	4.5 mi	Lancaster, OH	★★★★★	4/5
Lanfair Center for Rehab & Nsg Care INC	5.8 mi	Lancaster, OH	★★★★☆	3/5
Main Street Terrace Care Center	5.8 mi	Lancaster, OH	★★★★☆	3/5
Buckeye Care and Rehabilitation	6.6 mi	Lancaster, OH	★☆☆☆☆	2/5
Pickerington Care and Rehabilitation	9.1 mi	Pickerington, OH	★★★☆☆	2/5
Embassy of Winchester	9.8 mi	Canal Winchester, OH	★★☆☆☆	1/5
Altercare of Canal Winchester Post-Acute RC	10.0 mi	Canal Winchester, OH	★★☆☆☆	1/5
Canal Winchester Care Center	10.4 mi	Canal Winchester, OH	★★★☆☆	2/5
Violet Springs Health Campus	11.3 mi	Pickerington, OH	★★☆☆☆	2/5
Country Lane Gardens Rehab & Nursing Ctr	12.2 mi	Pleasantville, OH	★★☆☆☆	1/5	abuseSFF
Robert a Barnes Center	13.9 mi	Reynoldsburg, OH	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Carroll →

Facility data as of CMS processing date 2026-08-01. CCN 365474.

The Care File

Visit checklist — Arbors at Carroll

3680 Dolson Court NW, Carroll, OH 43112 · 7406540641

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How is routine foot care handled here, and does a podiatrist visit regularly?"
☐ "How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365474 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)