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Willows of Richmond
2070 Chester Blvd, Richmond, IN 47374 (opens Google Maps) · Wayne County · (765) 962-3543· 87 certified beds · avg 62 residents/day · certified since Jan 1, 1984 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
2/5
Health inspection rating (on-site)
inspected May 30, 2025
0
Serious findings on record
$0
Fines, last 3 years
2.56
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 21 inspection findings. Open the full record below to read every finding.
The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint F-0585
The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. F-0921
The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. F-0558
View all 21 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 15, 2025 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint · F-0585 |
| May 30, 2025 | F · Potential for more than minimal harm, widespread | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · F-0921 |
| May 30, 2025 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| May 30, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| May 30, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| May 30, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Jan 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint · F-0760 |
| Jun 18, 2024 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Apr 19, 2024 | E · Potential for more than minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Apr 19, 2024 | D · Potential for more than minimal harm, isolated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640 |
| Apr 19, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Apr 19, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Apr 19, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| Jan 18, 2024 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint · F-0812 |
| Jan 18, 2024 | F · Potential for more than minimal harm, widespread | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint · F-0925 |
| Jan 18, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint · F-0584 |
| Jan 18, 2024 | D · Potential for more than minimal harm, isolated | The facility did not dispose of garbage and refuse properly. · from a complaint · F-0814 |
| Mar 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| Mar 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Mar 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
| Mar 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 5).
All citationsSerious citations (G–L)
2023
All citations: 4
Serious citations (G–L): 0
2024
All citations: 10
Serious citations (G–L): 0
2025
All citations: 7
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 0 | D |
| 2024 | 10 | 0 | F |
| 2025 | 7 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityIndiana averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 2.56
Indiana average: 3.42
U.S. average: 3.95
Registered Nurse hours
This facility: 0.28
Indiana average: 0.62
U.S. average: 0.69
Weekend total nurse staffing
This facility: 1.98
Indiana average: 3.01
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Indiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.56 | 3.42 | 3.95 | bottom 5% in Indiana; bottom 4% in the U.S. |
| Registered Nurse hours | 0.28 | 0.62 | 0.69 | bottom 4% in Indiana; bottom 8% in the U.S. |
| Weekend total nurse staffing | 1.98 | 3.01 | 3.50 | bottom 1% in Indiana; bottom 2% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.28 | 0.47 | 0.48 | bottom 19% in Indiana; bottom 28% in the U.S. |
| Total nursing staff turnover (%) | 35.8 | 45.9 | 45.8 | top 19% in Indiana; top 26% in the U.S. |
| RN turnover (%) | 20.0 | 40.4 | 42.9 | top 14% in Indiana; top 13% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.16, RN 0.35, weekend 2.45.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.16 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 2/5 · long-stay residents: 4/5 · short-stay residents: 1/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Willows of Richmond. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Government - County
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Henry County Memorial Hospital | Organization | 5% or Greater Direct Ownership Interest | 100% | 01/01/2012 |
| Dynes, Sheldon | Individual | Corporate Director | NOT APPLICABLE | 01/01/2012 |
| Frankel, Israel | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/08/2025 |
| Frankel, Israel | Individual | ADP of the SNF | NOT APPLICABLE | 01/13/2025 |
| Goodwin, Merry | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/03/2018 |
| Goodwin, Merry | Individual | ADP of the SNF | NOT APPLICABLE | 09/03/2018 |
| Pidgeon, John | Individual | Corporate Director | NOT APPLICABLE | 01/01/2012 |
| Reis, James | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2023 |
| Reis, James | Individual | ADP of the SNF | NOT APPLICABLE | 07/31/2023 |
| Richmond in Operating Company, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/01/2023 |
| Richmond in Operating Company, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/13/2025 |
| Ring, Brian | Individual | Corporate Officer | NOT APPLICABLE | 08/01/2022 |
| Shore, Marion | Individual | Corporate Director | NOT APPLICABLE | 01/01/2012 |
| Ware, Deborah | Individual | Corporate Director | NOT APPLICABLE | 08/27/2021 |
All 14 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "How do you keep residents' medical records accurate, complete, and secure?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Indiana midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 36% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 14 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 15 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Rosebud Village | 0.0 mi | Richmond, IN | ★★★☆☆ | 3/5 | |
| Springs of Richmond, the | 0.5 mi | Richmond, IN | ★★★☆☆ | 2/5 | |
| Brickyard Healthcare - Richmond Care Center | 2.7 mi | Richmond, IN | ★☆☆☆☆ | 1/5 | abuse |
| Forest Park Health Campus | 3.4 mi | Richmond, IN | ★★★☆☆ | 3/5 | |
| Arbor Trace Health & Living Community | 3.8 mi | Richmond, IN | ★★★★★ | 4/5 | |
| Brickyard Healthcare - Golden Rule Care Center | 4.4 mi | Richmond, IN | ★☆☆☆☆ | 1/5 | abuse |
| Ambassador Healthcare | 5.8 mi | Centerville, IN | ★★☆☆☆ | 2/5 | |
| Vancrest Health Care Center of Eaton | 14.5 mi | Eaton, OH | ★★★☆☆ | 3/5 | |
| Greenbriar Nursing Center | 14.8 mi | Eaton, OH | ★★★★★ | 4/5 | |
| Envive of Liberty | 15.7 mi | Liberty, IN | ★☆☆☆☆ | 2/5 | |
| Maple Gardens Rehabilitiation and Nursing Center | 16.0 mi | Eaton, OH | ★★★★☆ | 4/5 | |
| Hickory Creek at Connersville | 18.7 mi | Connersville, IN | ★★★★★ | 5/5 |
Facility data as of CMS processing date 2026-08-01. CCN 155228.