Willows at Willard the

Name: Willows at Willard the
Address: 1050 NEAL ZICK ROAD, Willard, OH, 44890, US
Telephone: 4199356511

1050 Neal Zick Road, Willard, OH 44890 · Huron County · 69 certified beds · avg 66 residents/day · certified since Nov 8, 1989

Part of chain: TRILOGY HEALTH SERVICES (123 facilities, chain avg rating 4.2★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.56

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 9, 2026	D · Potential for harm, one-off	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have.
Apr 9, 2026	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Apr 9, 2026	D · Potential for harm, one-off	The facility did not provide special eating equipment and utensils — like adaptive cups or easy-grip silverware — for residents who need them, along with appropriate help at meals.
Apr 9, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 21, 2024	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 21, 2024	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 21, 2024	E · Potential for harm, repeated	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule.
Nov 21, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 21, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Nov 21, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Nov 21, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 9, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Aug 9, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 4).

Year	Citations	Worst severity that year
2023	2	E
2024	7	E
2026	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.56	3.45	3.95	top 33% in Ohio; bottom 39% in the U.S.
Registered Nurse hours	0.79	0.60	0.69	top 15% in Ohio; top 28% in the U.S.
Weekend total nurse staffing	3.47	3.07	3.50	top 19% in Ohio; top 44% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.65	0.42	0.48	top 11% in Ohio; top 19% in the U.S.
Total nursing staff turnover (%)	32.4	48.7	45.8	top 13% in Ohio; top 19% in the U.S.
RN turnover (%)	0.0	43.9	42.9	top 1% in Ohio; top 1% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.69, RN 0.82, weekend 3.60. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Griffin-American Healthcare Reit III, INC.	Organization	5% or Greater Indirect Ownership Interest	—	10/01/2018
Griffin-American Healthcare Reit IV Holdings, LP	Organization	5% or Greater Indirect Ownership Interest	—	10/01/2018
Northstar Healthcare Income INC	Organization	5% or Greater Indirect Ownership Interest	—	10/01/2018
Northstar Healthcare Income Operating Partnership LP	Organization	5% or Greater Indirect Ownership Interest	—	10/01/2018
Trilogy Holdings Nt-Hci, LLC	Organization	5% or Greater Indirect Ownership Interest	—	10/01/2018
Barber, Robin	Individual	Corporate Officer	NOT APPLICABLE	04/03/2018
Barney, Leigh	Individual	Corporate Officer	NOT APPLICABLE	01/01/2001
Bryant, William	Individual	Corporate Officer	NOT APPLICABLE	01/06/2016
Corbin, Kathy	Individual	W-2 Managing Employee	NOT APPLICABLE	11/21/2011
Davis, David	Individual	Corporate Officer	NOT APPLICABLE	08/21/2017
Fightmaster, Lisa	Individual	W-2 Managing Employee	NOT APPLICABLE	12/01/2015
Keybank National Association	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	02/01/2017
Phillips, Danielle	Individual	Operational/Managerial Control	NOT APPLICABLE	02/24/2014
Prosky, Danny	Individual	Corporate Officer	NOT APPLICABLE	12/01/2015
Streiff, Mathieu	Individual	Corporate Officer	NOT APPLICABLE	12/01/2015
Trilogy Health Services LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2015
Trilogy Management Services LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2015
Williamson, Bradley	Individual	Corporate Officer	NOT APPLICABLE	01/21/2014

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"What adaptive eating equipment do you provide, and how do you decide who needs help at meals?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How often does the attending doctor physically see each resident, and how is that documented?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Embassy of Willard	1.9 mi	Willard, OH	★★★☆☆	3/5
Crestwood Care Center	11.1 mi	Shelby, OH	★★☆☆☆	1/5
Shelby Pointe	12.0 mi	Shelby, OH	★★★★★	4/5
Norwalk Memorial Home	13.4 mi	Norwalk, OH	★★★★☆	4/5
Carecore at Gaymont	13.7 mi	Norwalk, OH	★★★☆☆	3/5
Twilight Gardens Nursing and Rehabilitation	13.7 mi	Norwalk, OH	★★★★☆	4/5
Laurels of New London the	14.5 mi	New London, OH	★★★★★	5/5
Bellevue Care Center	16.3 mi	Bellevue, OH	★★★★★	5/5
Vista Care Center of Milan	17.7 mi	Milan, OH	★★☆☆☆	1/5	abuse
Crestline Rehabilitation and Nursing Center	17.8 mi	Crestline, OH	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Willard →

Facility data as of CMS processing date 2026-08-01. CCN 365769.

The Care File

Visit checklist — Willows at Willard the

1050 Neal Zick Road, Willard, OH 44890 · 4199356511

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "What adaptive eating equipment do you provide, and how do you decide who needs help at meals?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How often does the attending doctor physically see each resident, and how is that documented?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365769 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)