Norwalk Memorial Home

Name: Norwalk Memorial Home
Address: 272 BENEDICT AVE, Norwalk, OH, 44857, US
Telephone: 4196688101

272 Benedict Ave, Norwalk, OH 44857 · Huron County · 69 certified beds · avg 59 residents/day · certified since Oct 21, 1985 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.92

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (23)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 30, 2025	E · Potential for harm, repeated	The facility did not verify that its nurse aides had completed their required training, or did not retrain aides who had been out of nurse aide work for 2 years. · from a complaint
Aug 15, 2024	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Aug 15, 2024	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Aug 15, 2024	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Aug 15, 2024	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.
Aug 15, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Aug 15, 2024	C · Minimal risk, facility-wide	The facility hired someone with an official finding of abuse, neglect, exploitation, or theft against them. Facilities are not allowed to employ people with such findings.
Aug 15, 2024	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Mar 21, 2022	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Mar 21, 2022	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Mar 21, 2022	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 21, 2022	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 21, 2022	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Mar 21, 2022	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Mar 21, 2022	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Mar 21, 2022	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Mar 21, 2022	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Mar 21, 2022	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
May 30, 2019	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
May 30, 2019	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
May 30, 2019	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
May 30, 2019	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
May 30, 2019	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (10 → 7).

Year	Citations	Worst severity that year
2019	5	D
2022	10	E
2024	7	E
2025	1	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.92	3.45	3.95	top 17% in Ohio; top 43% in the U.S.
Registered Nurse hours	0.72	0.60	0.69	top 22% in Ohio; top 34% in the U.S.
Weekend total nurse staffing	3.74	3.07	3.50	top 11% in Ohio; top 32% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.37	0.42	0.48	bottom 46% in Ohio; bottom 47% in the U.S.
Total nursing staff turnover (%)	40.8	48.7	45.8	top 30% in Ohio; top 38% in the U.S.
RN turnover (%)	50.0	43.9	42.9	bottom 43% in Ohio; bottom 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.72, RN 0.69, weekend 3.54. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Fisher Titus Health	Organization	5% or Greater Direct Ownership Interest	100%	07/01/2016
Burkey, Brent	Individual	Corporate Director	NOT APPLICABLE	03/05/2018
Burkey, Brent	Individual	Operational/Managerial Control	NOT APPLICABLE	03/05/2018
Burkey, Brent	Individual	ADP of the SNF	NOT APPLICABLE	11/03/2025
Camp, Dennis	Individual	Corporate Director	NOT APPLICABLE	07/01/2017
Coriell, Mark	Individual	Corporate Director	NOT APPLICABLE	07/01/2017
Doughty, Dennis	Individual	Corporate Director	NOT APPLICABLE	07/01/2015
Hazel, Susan	Individual	Corporate Director	NOT APPLICABLE	07/01/2017
Huber, Jeffery	Individual	Corporate Director	NOT APPLICABLE	07/01/2018
Hughes, John	Individual	Corporate Director	NOT APPLICABLE	05/01/2020
Lendrum, John	Individual	Corporate Director	NOT APPLICABLE	05/01/2020
Mattner, Matthew	Individual	Corporate Officer	NOT APPLICABLE	03/12/2024
Mattner, Matthew	Individual	ADP of the SNF	NOT APPLICABLE	11/03/2025
Roberts, Julie	Individual	Corporate Director	NOT APPLICABLE	07/01/2018
Silvestri, Scott	Individual	Corporate Officer	NOT APPLICABLE	11/18/2025
Zahler, Jonathan	Individual	Corporate Director	NOT APPLICABLE	07/01/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you confirm each aide's training and certification before they start caring for residents?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"What mental health services do you provide on-site, and who delivers them?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"How do you screen job applicants for past findings of abuse, neglect, or theft before hiring?"
"Where do you post your daily staffing numbers, and can I see today's?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Carecore at Gaymont	0.9 mi	Norwalk, OH	★★★☆☆	3/5
Twilight Gardens Nursing and Rehabilitation	1.7 mi	Norwalk, OH	★★★★☆	4/5
Vista Care Center of Milan	4.4 mi	Milan, OH	★★☆☆☆	1/5	abuse
Bellevue Care Center	11.3 mi	Bellevue, OH	★★★★★	5/5
Admirals Pointe Nursing & Rehabilitation	12.6 mi	Huron, OH	★★★★★	5/5
Parkvue Health Care Center	13.1 mi	Sandusky, OH	★★★★★	4/5
Willows at Willard the	13.4 mi	Willard, OH	★★★★★	4/5
The Meadows at Osborn Park	13.5 mi	Huron, OH	★★★★☆	4/5
Concord Care and Rehabilitation Center	13.6 mi	Sandusky, OH	★★★★☆	3/5
Embassy of Willard	13.7 mi	Willard, OH	★★★☆☆	3/5
Laurels of New London the	14.0 mi	New London, OH	★★★★★	5/5
Ohio Veterans Home	14.1 mi	Sandusky, OH	★★★★☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in Norwalk →

Facility data as of CMS processing date 2026-08-01. CCN 365668.

The Care File

Visit checklist — Norwalk Memorial Home

272 Benedict Ave, Norwalk, OH 44857 · 4196688101

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you confirm each aide's training and certification before they start caring for residents?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "What mental health services do you provide on-site, and who delivers them?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "How do you screen job applicants for past findings of abuse, neglect, or theft before hiring?"
☐ "Where do you post your daily staffing numbers, and can I see today's?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365668 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)