Westgate Hills Rehabilitation and Nursing Ctr

Name: Westgate Hills Rehabilitation and Nursing Ctr
Address: 2050 OLD WEST CHESTER PIKE, Havertown, PA, 19083, US
Telephone: 6104498600

2050 Old West Chester Pike, Havertown, PA 19083 · Delaware County · 110 certified beds · avg 103 residents/day · certified since Feb 1, 1972

Part of chain: PRESTIGE HEALTHCARE ADMINISTRATIVE SERVICES (15 facilities, chain avg rating 3.2★)

3/5

Health inspection rating (on-site)

Serious findings on record

$49,590

Fines, last 3 years

3.16

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, repeated · Dec 14, 2023 · F-0880

The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Why it matters: Weak infection control lets illnesses like flu, COVID-19, and drug-resistant infections spread quickly among vulnerable residents.

Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.

Corrected: Jan 23, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (19)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 14, 2026	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jan 14, 2026	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not provide or arrange specialized rehabilitation services — such as physical, occupational, or speech therapy — for residents who needed them.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Nov 21, 2025	D · Potential for harm, one-off	The facility did not make sure resident rooms met each resident's needs. · from a complaint
Nov 7, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Dec 14, 2023	▲ K · Immediate jeopardy, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 14, 2023	E · Potential for harm, repeated	The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents.
Dec 14, 2023	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Dec 14, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Dec 14, 2023	D · Potential for harm, one-off	When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care.
Dec 14, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Dec 14, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 8).

Year	Citations	Serious (G–L)	Worst severity that year
2023	7	1	K ▲
2024	3	0	D
2025	1	0	D
2026	8	0	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

3 fines totaling $49,590, plus 1 Medicare payment denial period.

Date	Type	Amount / length
Jan 22, 2024	Fine	$10,256
Dec 26, 2023	Fine	$6,480
Dec 14, 2023	Fine	$32,854
Dec 14, 2023	Payment Denial	5 days from Jan 18, 2024

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Pennsylvania avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.16	3.94	3.95	bottom 19% in Pennsylvania; bottom 20% in the U.S.
Registered Nurse hours	0.44	0.80	0.69	bottom 16% in Pennsylvania; bottom 29% in the U.S.
Weekend total nurse staffing	2.91	3.58	3.50	bottom 22% in Pennsylvania; bottom 26% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.32	0.56	0.48	bottom 28% in Pennsylvania; bottom 37% in the U.S.
Total nursing staff turnover (%)	36.4	44.5	45.8	top 28% in Pennsylvania; top 27% in the U.S.
RN turnover (%)	52.9	39.9	42.9	bottom 25% in Pennsylvania; bottom 31% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.32, RN 0.47, weekend 3.06. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Karmel, Jacob	Individual	5% or Greater Direct Ownership Interest	59%	10/01/2020
PHWH Holdings LLC	Organization	5% or Greater Direct Ownership Interest	40%	10/01/2020
Karmel, Jacob	Individual	Corporate Director	NOT APPLICABLE	10/01/2020
Tornari, Catherine	Individual	W-2 Managing Employee	NOT APPLICABLE	08/10/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How are therapy services provided here, and how quickly does therapy start after a doctor orders it?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Quadrangle	1.8 mi	Haverford, PA	★★☆☆☆	2/5
Rosewood Gardens Rehabilitation and Nursing Center	2.6 mi	Broomall, PA	★★★★★	5/5
Bryn Mawr Village	2.6 mi	Bryn Mawr, PA	★★★☆☆	2/5
Broomall Manor	2.6 mi	Broomall, PA	★★★★★	5/5
Bryn Mawr Extended Care Center	2.9 mi	Bryn Mawr, PA	★☆☆☆☆	1/5
Saunders Nursing and Rehabilitation Center	2.9 mi	Wynnewood, PA	★☆☆☆☆	1/5	abuse
Pine View Healthcare and Rehabilitation Center	3.2 mi	Broomall, PA	★★☆☆☆	2/5
Care Pavilion Nursing and Rehabilitation Center	3.5 mi	Philadelphia, PA	★☆☆☆☆	1/5
Edenbrook of Yeadon	3.6 mi	Yeadon, PA	★★☆☆☆	2/5	abuse
Rosemont Center	3.7 mi	Rosemont, PA	★★★☆☆	3/5
Providence Rehab and Hlthcare Ctratmercyfitzgerald	3.8 mi	Yeadon, PA	★★★☆☆	2/5	abuse
Springfield Rehabilitation and Healthcare Center	3.9 mi	Springfield, PA	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Havertown →

Facility data as of CMS processing date 2026-08-01. CCN 395173.

The Care File

Visit checklist — Westgate Hills Rehabilitation and Nursing Ctr

2050 Old West Chester Pike, Havertown, PA 19083 · 6104498600

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $49,590

Most serious findings on record:

▲ Dec 14, 2023 (F-0880, Immediate jeopardy, repeated): The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How are therapy services provided here, and how quickly does therapy start after a doctor orders it?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 395173 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)