How to file a complaint about care →
No fines or payment denials in the published 3-year window.
597 West Forest Avenue, Jackson, TN 38301 (opens Google Maps) · Madison County · (731) 300-4800· 75 certified beds · avg 62 residents/day · certified since Mar 6, 1986 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
Part of chain: LINKS HEALTHCARE GROUP (32 facilities, chain avg rating 2.9★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 12 inspection findings. Open the full record below to read every finding.
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. F-0550
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 17, 2026 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Jun 17, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Jun 17, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| May 7, 2025 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| May 7, 2025 | D · Potential for more than minimal harm, isolated | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · F-0655 |
| May 7, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| May 7, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| May 7, 2025 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| May 7, 2025 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| May 7, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jun 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jun 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
Citations from standard inspections decreased between the last two inspection cycles (7 → 3).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 2 | 0 | D |
| 2025 | 7 | 0 | E |
| 2026 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.93 | 3.62 | 3.95 | top 24% in Tennessee; top 43% in the U.S. |
| Registered Nurse hours | 0.67 | 0.57 | 0.69 | top 26% in Tennessee; top 40% in the U.S. |
| Weekend total nurse staffing | 3.13 | 3.15 | 3.50 | top 41% in Tennessee; bottom 38% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.56 | 0.39 | 0.48 | top 14% in Tennessee; top 27% in the U.S. |
| Total nursing staff turnover (%) | 51.9 | 48.9 | 45.8 | bottom 43% in Tennessee; bottom 32% in the U.S. |
| RN turnover (%) | 38.5 | 43.2 | 42.9 | top 41% in Tennessee; top 44% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.92, RN 0.83, weekend 3.93.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.92 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: —/5 · short-stay residents: 3/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for West Tennessee Post Acute. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| 597 West Forest Avenue TN LLC | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 01/01/2025 |
| 597 West Forest Avenue TN LLC | Organization | ADP of the SNF | NOT APPLICABLE | 12/27/2024 |
| Links Healthcare Group LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/27/2024 |
| Links Healthcare Group LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/02/2025 |
| Reyes, Ronald | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Reyes, Ronald | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2025 |
| Rodriguez, Curtis | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2025 |
| Rodriguez, Curtis | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Tilford, Toby | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2025 |
| Tilford, Toby | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Webb, Bradley | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Webb, Bradley | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2025 |
All 12 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Links Healthcare Group — 32 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 31 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Cypress Grove Post Acute | 0.1 mi | Jackson, TN | ★★★☆☆ | 3/5 | |
| Mission Convalescent Home | 1.7 mi | Jackson, TN | ★★★☆☆ | 4/5 | |
| Laurelwood Health Care Center | 2.8 mi | Jackson, TN | ★☆☆☆☆ | 1/5 | |
| Maplewood Health Care Center | 3.1 mi | Jackson, TN | ★☆☆☆☆ | 2/5 | |
| Northbrooke Post Acute | 3.7 mi | Jackson, TN | ★☆☆☆☆ | 2/5 | |
| Christian Care Center of Medina | 9.1 mi | Medina, TN | ★☆☆☆☆ | 1/5 | |
| W D Bill Manning Tennessee State Veterans Home | 13.2 mi | Humboldt, TN | ★★★★★ | 5/5 | |
| Avondale Health and Rehabilitation Center, LLC | 14.7 mi | Humboldt, TN | ★★☆☆☆ | 2/5 | |
| Bells Nursing and Rehabilitation Center | 15.0 mi | Bells, TN | ★★★☆☆ | 4/5 | |
| Henderson Health and Rehabilitation Center | 17.6 mi | Henderson, TN | ★☆☆☆☆ | 1/5 | |
| NHC Healthcare, Milan | 18.6 mi | Milan, TN | ★★★★☆ | 3/5 | |
| Alamo Nursing and Rehabilitation Center | 19.1 mi | Alamo, TN | ★★★★☆ | 4/5 |
Facility data as of CMS processing date 2026-08-01. CCN 445187.
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