Bells Nursing and Rehabilitation Center

Name: Bells Nursing and Rehabilitation Center
Address: 213 HERNDON DRIVE, Bells, TN, 38006, US
Telephone: 7316632335

213 Herndon Drive, Bells, TN 38006 · Crockett County · 120 certified beds · avg 86 residents/day · certified since Oct 1, 2002

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.07

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 14, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 14, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Aug 14, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Jun 21, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 21, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jun 21, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 21, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 21, 2024	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Mar 2, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Mar 2, 2023	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Mar 2, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 2, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 2, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 3).

Year	Citations	Worst severity that year
2023	5	D
2024	5	E
2025	3	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.07	3.62	3.95	top 19% in Tennessee; top 37% in the U.S.
Registered Nurse hours	0.42	0.57	0.69	bottom 29% in Tennessee; bottom 25% in the U.S.
Weekend total nurse staffing	3.31	3.15	3.50	top 29% in Tennessee; bottom 48% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.27	0.39	0.48	bottom 32% in Tennessee; bottom 25% in the U.S.
Total nursing staff turnover (%)	57.4	48.9	45.8	bottom 25% in Tennessee; bottom 20% in the U.S.
RN turnover (%)	75.0	43.2	42.9	bottom 8% in Tennessee; bottom 9% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.30, RN 0.44, weekend 3.50. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 1/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Bells Holding INC	Organization	Direct Ownership Interest	NOT APPLICABLE	03/29/1995
Mann, Joy	Individual	Indirect Ownership Interest	NOT APPLICABLE	11/01/2023
Bells Holding INC	Organization	Operational/Managerial Control	NOT APPLICABLE	11/14/2023
Bells Holding INC	Organization	ADP of the SNF	NOT APPLICABLE	03/29/1995
Croom, Rita	Individual	Corporate Officer	NOT APPLICABLE	01/27/2025
Croom, Rita	Individual	ADP of the SNF	NOT APPLICABLE	01/27/2025
Mann, Joy	Individual	Corporate Officer	NOT APPLICABLE	11/01/2023
Mann, Joy	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2023
McBride, David	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/14/2023
McBride, David	Individual	Operational/Managerial Control	NOT APPLICABLE	12/14/2023
McBride, David	Individual	ADP of the SNF	NOT APPLICABLE	11/14/2023
Rhear, Raymond	Individual	Operational/Managerial Control	NOT APPLICABLE	08/02/1993
Rhear, Raymond	Individual	ADP of the SNF	NOT APPLICABLE	09/04/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Alamo Nursing and Rehabilitation Center	4.6 mi	Alamo, TN	★★★★☆	4/5
W D Bill Manning Tennessee State Veterans Home	11.2 mi	Humboldt, TN	★★★★★	5/5
Avondale Health and Rehabilitation Center, LLC	11.5 mi	Humboldt, TN	★★☆☆☆	2/5
Northbrooke Post Acute	12.6 mi	Jackson, TN	★☆☆☆☆	2/5
Maplewood Health Care Center	13.8 mi	Jackson, TN	★☆☆☆☆	2/5
West Tennessee Post Acute	15.0 mi	Jackson, TN	★★★★☆	4/5
Cypress Grove Post Acute	15.0 mi	Jackson, TN	★★★☆☆	3/5
Christian Care Center of Medina	16.1 mi	Medina, TN	★☆☆☆☆	1/5
Haywood Post Acute	16.6 mi	Brownsville, TN	★★★☆☆	3/5
Mission Convalescent Home	16.6 mi	Jackson, TN	★★★☆☆	4/5
Laurelwood Health Care Center	17.8 mi	Jackson, TN	★☆☆☆☆	1/5
Trenton Health and Rehabilitation Center, LLC	18.3 mi	Trenton, TN	★★★★★	5/5

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 445463.

The Care File

Visit checklist — Bells Nursing and Rehabilitation Center

213 Herndon Drive, Bells, TN 38006 · 7316632335

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445463 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)