Canyon Creek Post-Acute

Name: Canyon Creek Post-Acute
Address: 22103 REDWOOD ROAD, Castro Valley, CA, 94546, US
Telephone: 5105378848

22103 Redwood Road, Castro Valley, CA 94546 · Alameda County · 70 certified beds · avg 65 residents/day · certified since Mar 1, 1989

Part of chain: LINKS HEALTHCARE GROUP (32 facilities, chain avg rating 2.9★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.65

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Feb 27, 2020 · F-0604

The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.

Why it matters: Unneeded restraints can cause injuries, muscle loss, and deep emotional distress.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Apr 8, 2020 (Deficient, Provider has date of correction)

All citations in the current public record (26)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 12, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jan 12, 2026	D · Potential for harm, one-off	The facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards. · from a complaint
Nov 1, 2024	E · Potential for harm, repeated	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Nov 1, 2024	E · Potential for harm, repeated	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Nov 1, 2024	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Nov 1, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 1, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Nov 1, 2024	B · Minimal risk, repeated	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.
Mar 27, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Sep 20, 2023	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Jul 23, 2021	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jul 23, 2021	D · Potential for harm, one-off	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Jul 23, 2021	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Jul 23, 2021	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 23, 2021	B · Minimal risk, repeated	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.
Feb 27, 2020	▲ G · Actual harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Feb 27, 2020	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 27, 2020	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 27, 2020	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Feb 27, 2020	D · Potential for harm, one-off	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have.
Feb 27, 2020	B · Minimal risk, repeated	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 6).

Year	Citations	Serious (G–L)	Worst severity that year
2020	11	1	G ▲
2021	5	0	D
2023	1	0	D
2024	7	0	E
2026	2	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.65	4.31	3.95	top 23% in California; top 19% in the U.S.
Registered Nurse hours	0.99	0.61	0.69	top 11% in California; top 16% in the U.S.
Weekend total nurse staffing	4.07	3.90	3.50	top 29% in California; top 21% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.59	0.51	0.48	top 22% in California; top 23% in the U.S.
Total nursing staff turnover (%)	0.0	36.7	45.8	—
RN turnover (%)	0.0	38.1	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.54, RN 0.97, weekend 3.97. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Beardsley, Mary	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2023
Beardsley, Mary	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2023
Bernholz, Victoria	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2023
Bernholz, Victoria	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2023
Carter, Melissa	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2023
Carter, Melissa	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2023
Corpuz, Eric	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2023
Corpuz, Eric	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2023
Dhugga, Gurpreet	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2023
Dhugga, Gurpreet	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2023
Forbright Bank	Organization	5% or Greater Security Interest	NOT APPLICABLE	05/01/2023
Frojelin, Antonette	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2023
Frojelin, Antonette	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2023
Links Healthcare Group LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	05/01/2023
Links Healthcare Group LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/26/2025
Links Support Services, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	05/01/2023
Links Support Services, LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/26/2025
Rodriguez, Curtis	Individual	Corporate Officer	NOT APPLICABLE	05/01/2023
Rodriguez, Curtis	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2023
Rodriguez, Curtis	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your policy on physical restraints, and what alternatives do you try first?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can you tell me about this citation and confirm your license and compliance status today?"
"How soon after admission is a full assessment completed, and how are the findings shared with the family?"
"How do you track that every resident's quarterly assessment happens on time?"
"If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Sage Post Acute	0.3 mi	Hayward, CA	★★★☆☆	3/5
Hayward Hills Health Care Center	0.4 mi	Hayward, CA	★★★☆☆	3/5
Hayward Gardens Post Acute	0.5 mi	Hayward, CA	★★★★★	4/5
Baywood Court Health Center	0.6 mi	Castro Valley, CA	★★★★★	5/5
Vista Post Acute	1.2 mi	Hayward, CA	★★★★☆	4/5
East Bay Post-Acute	1.3 mi	Castro Valley, CA	★★☆☆☆	1/5
We Care Skilled Nursing Facility	1.3 mi	Hayward, CA	★★★★★	4/5
Valley Pointe Nursing & Rehabilitation Center	1.3 mi	Castro Valley, CA	★★★★★	4/5
St John Kronstadt Convalescent Center	1.4 mi	Castro Valley, CA	★★★★★	4/5
Bethesda Home	1.5 mi	Hayward, CA	★★★☆☆	4/5
St Anthony Care Center	1.5 mi	Hayward, CA	★★★★★	5/5
Morton Bakar Center	1.7 mi	Hayward, CA	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Castro Valley →

Facility data as of CMS processing date 2026-08-01. CCN 555341.

The Care File

Visit checklist — Canyon Creek Post-Acute

22103 Redwood Road, Castro Valley, CA 94546 · 5105378848

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Most serious findings on record:

▲ Feb 27, 2020 (F-0604, Actual harm, one-off): The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.

Questions for the administrator:

☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can you tell me about this citation and confirm your license and compliance status today?"
☐ "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
☐ "How do you track that every resident's quarterly assessment happens on time?"
☐ "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 555341 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)