Northbrooke Post Acute

Name: Northbrooke Post Acute
Address: 121 PHYSICIANS DR, Jackson, TN, 38305, US
Telephone: 7316645050

121 Physicians Dr, Jackson, TN 38305 · Madison County · 120 certified beds · avg 103 residents/day · certified since Aug 25, 1997

Part of chain: LINKS HEALTHCARE GROUP (32 facilities, chain avg rating 2.9★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.78

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (32)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 16, 2025	E · Potential for harm, repeated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Apr 16, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 16, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 16, 2025	D · Potential for harm, one-off	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences.
Apr 16, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to manage their own money and financial affairs.
Apr 16, 2025	D · Potential for harm, one-off	The facility did not properly notify residents about the balance of money it holds for them, or failed to return those funds when a resident was discharged, evicted, or died.
Apr 16, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Apr 16, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 16, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Apr 16, 2025	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Apr 16, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 16, 2025	D · Potential for harm, one-off	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. · from a complaint
Apr 16, 2025	D · Potential for harm, one-off	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Apr 16, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Apr 16, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 29, 2024	E · Potential for harm, repeated	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
May 29, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 29, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 29, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
May 29, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
May 29, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
May 29, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
May 29, 2024	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
May 29, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 8, 2022	E · Potential for harm, repeated	When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care.
Apr 8, 2022	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 8, 2022	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 8, 2022	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Apr 8, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 8, 2022	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Apr 8, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 8, 2022	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (9 → 15).

Year	Citations	Worst severity that year
2022	8	E
2024	9	E
2025	15	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.78	3.62	3.95	bottom 7% in Tennessee; bottom 8% in the U.S.
Registered Nurse hours	0.25	0.57	0.69	bottom 4% in Tennessee; bottom 5% in the U.S.
Weekend total nurse staffing	2.49	3.15	3.50	bottom 10% in Tennessee; bottom 9% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.27	0.39	0.48	bottom 30% in Tennessee; bottom 25% in the U.S.
Total nursing staff turnover (%)	73.9	48.9	45.8	bottom 2% in Tennessee; bottom 4% in the U.S.
RN turnover (%)	83.3	43.2	42.9	bottom 3% in Tennessee; bottom 4% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.54, RN 0.32, weekend 3.18. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 1/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Clawson, Scott	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/01/2025
Earl, Steven	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/01/2025
Sanofsky, Jack	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/01/2025
121 Physicians Dr TN LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	01/01/2025
121 Physicians Dr TN LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/27/2024
Hammond, Jere	Individual	Operational/Managerial Control	NOT APPLICABLE	12/27/2024
Hammond, Jere	Individual	ADP of the SNF	NOT APPLICABLE	01/02/2025
Links Healthcare Group LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/27/2024
Links Healthcare Group LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/02/2025
Munchow, George	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Munchow, George	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2025
Rodriguez, Curtis	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Tilford, Toby	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How are residents and families included in care plan meetings, and how often do those meetings happen?"
"How are residents' personal funds handled here, and what records can families review?"
"If you manage my family member's personal funds, how often will we get statements and how quickly are funds returned?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Maplewood Health Care Center	1.2 mi	Jackson, TN	★☆☆☆☆	2/5
West Tennessee Post Acute	3.7 mi	Jackson, TN	★★★★☆	4/5
Cypress Grove Post Acute	3.8 mi	Jackson, TN	★★★☆☆	3/5
Mission Convalescent Home	4.9 mi	Jackson, TN	★★★☆☆	4/5
Laurelwood Health Care Center	6.1 mi	Jackson, TN	★☆☆☆☆	1/5
Christian Care Center of Medina	6.5 mi	Medina, TN	★☆☆☆☆	1/5
W D Bill Manning Tennessee State Veterans Home	9.5 mi	Humboldt, TN	★★★★★	5/5
Avondale Health and Rehabilitation Center, LLC	11.0 mi	Humboldt, TN	★★☆☆☆	2/5
Bells Nursing and Rehabilitation Center	12.6 mi	Bells, TN	★★★☆☆	4/5
NHC Healthcare, Milan	15.7 mi	Milan, TN	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Jackson →

Facility data as of CMS processing date 2026-08-01. CCN 445401.

The Care File

Visit checklist — Northbrooke Post Acute

121 Physicians Dr, Jackson, TN 38305 · 7316645050

Health inspection rating 2/5 · CMS overall 1/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How are residents and families included in care plan meetings, and how often do those meetings happen?"
☐ "How are residents' personal funds handled here, and what records can families review?"
☐ "If you manage my family member's personal funds, how often will we get statements and how quickly are funds returned?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445401 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)