West Tennessee Post Acute

Name: West Tennessee Post Acute
Address: 597 WEST FOREST AVENUE, Jackson, TN, 38301, US
Telephone: 7313004800

597 West Forest Avenue, Jackson, TN 38301 · Madison County · 75 certified beds · avg 62 residents/day · certified since Mar 6, 1986

Part of chain: LINKS HEALTHCARE GROUP (32 facilities, chain avg rating 2.9★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.93

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (12)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 17, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jun 17, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 17, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 7, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 7, 2025	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
May 7, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 7, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 7, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
May 7, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 7, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 20, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 20, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 3).

Year	Citations	Worst severity that year
2024	2	D
2025	7	E
2026	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.93	3.62	3.95	top 24% in Tennessee; top 43% in the U.S.
Registered Nurse hours	0.67	0.57	0.69	top 26% in Tennessee; top 40% in the U.S.
Weekend total nurse staffing	3.13	3.15	3.50	top 41% in Tennessee; bottom 38% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.56	0.39	0.48	top 14% in Tennessee; top 27% in the U.S.
Total nursing staff turnover (%)	51.9	48.9	45.8	bottom 43% in Tennessee; bottom 32% in the U.S.
RN turnover (%)	38.5	43.2	42.9	top 41% in Tennessee; top 44% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.92, RN 0.83, weekend 3.93. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: —/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
597 West Forest Avenue TN LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	01/01/2025
597 West Forest Avenue TN LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/27/2024
Links Healthcare Group LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/27/2024
Links Healthcare Group LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/02/2025
Reyes, Ronald	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Reyes, Ronald	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2025
Rodriguez, Curtis	Individual	Corporate Officer	NOT APPLICABLE	01/01/2025
Rodriguez, Curtis	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Tilford, Toby	Individual	Corporate Officer	NOT APPLICABLE	01/01/2025
Tilford, Toby	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Webb, Bradley	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Webb, Bradley	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Cypress Grove Post Acute	0.1 mi	Jackson, TN	★★★☆☆	3/5
Mission Convalescent Home	1.7 mi	Jackson, TN	★★★☆☆	4/5
Laurelwood Health Care Center	2.8 mi	Jackson, TN	★☆☆☆☆	1/5
Maplewood Health Care Center	3.1 mi	Jackson, TN	★☆☆☆☆	2/5
Northbrooke Post Acute	3.7 mi	Jackson, TN	★☆☆☆☆	2/5
Christian Care Center of Medina	9.1 mi	Medina, TN	★☆☆☆☆	1/5
W D Bill Manning Tennessee State Veterans Home	13.2 mi	Humboldt, TN	★★★★★	5/5
Avondale Health and Rehabilitation Center, LLC	14.7 mi	Humboldt, TN	★★☆☆☆	2/5
Bells Nursing and Rehabilitation Center	15.0 mi	Bells, TN	★★★☆☆	4/5
Henderson Health and Rehabilitation Center	17.6 mi	Henderson, TN	★☆☆☆☆	1/5
NHC Healthcare, Milan	18.6 mi	Milan, TN	★★★★☆	3/5
Alamo Nursing and Rehabilitation Center	19.1 mi	Alamo, TN	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Jackson →

Facility data as of CMS processing date 2026-08-01. CCN 445187.

The Care File

Visit checklist — West Tennessee Post Acute

597 West Forest Avenue, Jackson, TN 38301 · 7313004800

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445187 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)