Woodlands the

Name: Woodlands the
Address: 3820 W JACKSON ST, Muncie, IN, 47304, US
Telephone: 7652893451

3820 W Jackson St, Muncie, IN 47304 · Delaware County · 108 certified beds · avg 73 residents/day · certified since Dec 1, 1983

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.68

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (29)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 7, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Apr 1, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · from a complaint
Apr 1, 2025	D · Potential for harm, one-off	The facility did not protect residents from being involuntarily separated — kept apart from other residents, kept out of their own room, or confined to their room. Isolating a resident this way is a form of mistreatment. · from a complaint
Mar 7, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 7, 2025	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not properly hold, secure, and manage residents' personal money that was deposited with it for safekeeping. Facilities holding residents' funds must keep careful, honest accounts.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 7, 2025	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Feb 6, 2025	F · Potential for harm, facility-wide	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. · from a complaint
Feb 6, 2025	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
May 16, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · from a complaint
Feb 23, 2024	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Feb 23, 2024	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Feb 23, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 23, 2024	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Feb 23, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Feb 23, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 23, 2024	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Feb 23, 2024	E · Potential for harm, repeated	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Nov 3, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Aug 24, 2023	E · Potential for harm, repeated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Aug 24, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Jan 30, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 30, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jan 30, 2023	E · Potential for harm, repeated	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Jan 30, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 30, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 7).

Year	Citations	Worst severity that year
2023	8	F
2024	9	E
2025	12	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Indiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.68	3.42	3.95	top 26% in Indiana; bottom 46% in the U.S.
Registered Nurse hours	0.69	0.62	0.69	top 30% in Indiana; top 37% in the U.S.
Weekend total nurse staffing	3.36	3.01	3.50	top 22% in Indiana; top 50% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.50	0.47	0.48	top 32% in Indiana; top 33% in the U.S.
Total nursing staff turnover (%)	44.4	45.9	45.8	top 45% in Indiana; top 49% in the U.S.
RN turnover (%)	40.0	40.4	42.9	top 49% in Indiana; top 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.47, RN 0.65, weekend 3.16. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Engels, Erin	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2018
Engels, Erin	Individual	Trustee of the SNF	NOT APPLICABLE	12/01/2018
Fenoughty, Deanna	Individual	Corporate Officer	NOT APPLICABLE	07/10/2023
Fenoughty, Deanna	Individual	Operational/Managerial Control	NOT APPLICABLE	07/10/2023
Fletcher, Todd	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2018
Gentry, Mark	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/12/2022
Gentry, Mark	Individual	Trustee of the SNF	NOT APPLICABLE	01/12/2022
Hendricks County Hospital	Organization	ADP of the SNF	NOT APPLICABLE	02/26/2025
Henry, Terry	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2018
Hiltz, Jeffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2024
Hiltz, Jeffrey	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2024
Lay, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2018
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2018
Life Care Centers of America, INC.	Organization	ADP of the SNF	NOT APPLICABLE	03/14/2025
Muncie Medical Investors Limited Partnership	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2018
Muncie Medical Investors Limited Partnership	Organization	ADP of the SNF	NOT APPLICABLE	12/01/2018
Preston, Aubrey	Individual	Operational/Managerial Control	NOT APPLICABLE	03/06/2025
Preston, Forrest	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2018
Preston, Forrest	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2018
Spaugh, Kevin	Individual	Operational/Managerial Control	NOT APPLICABLE	11/27/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
"Under what circumstances, if any, would a resident ever be kept in their room or separated from others?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"How do you manage residents' personal funds, and how often do families receive an accounting?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Waters Edge Village	1.2 mi	Muncie, IN	★★★★☆	3/5
Brickyard Healthcare - Muncie Care Center	1.6 mi	Muncie, IN	★★★☆☆	2/5
Bethel Pointe Health and Rehab	1.7 mi	Muncie, IN	★★★★★	4/5
Morrison Woods Health Campus	2.4 mi	Muncie, IN	★★★★☆	3/5
Westminster Village Muncie INC	2.6 mi	Muncie, IN	★★★★★	4/5
Waters of Muncie, the	2.7 mi	Muncie, IN	★★☆☆☆	2/5
Yorktown Manor	2.9 mi	Yorktown, IN	★★★★☆	4/5
Signature Healthcare of Muncie	3.3 mi	Muncie, IN	★☆☆☆☆	1/5	abuse
Brookside Care Strategies	3.6 mi	Muncie, IN		—/5	abuseSFF
Cardinal Care Strategies	5.2 mi	Muncie, IN	★☆☆☆☆	1/5	abuseSFF
Envive of Muncie	7.0 mi	Muncie, IN	★★☆☆☆	3/5
Waters of Middletown Skilled Nursing Facility, the	10.7 mi	Middletown, IN	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Muncie →

Facility data as of CMS processing date 2026-08-01. CCN 155229.

The Care File

Visit checklist — Woodlands the

3820 W Jackson St, Muncie, IN 47304 · 7652893451

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
☐ "Under what circumstances, if any, would a resident ever be kept in their room or separated from others?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "How do you manage residents' personal funds, and how often do families receive an accounting?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 155229 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)