Valley Health Services INC

Name: Valley Health Services INC
Address: 690 WEST GERMAN STREET, Herkimer, NY, 13350, US
Telephone: 3158663330

690 West German Street, Herkimer, NY 13350 · Herkimer County · 160 certified beds · avg 141 residents/day · certified since Apr 1, 1984

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.99

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Nov 18, 2021 · F-0689

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jan 14, 2022 (Deficient, Provider has date of correction)

All citations in the current public record (25)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 9, 2026	E · Potential for harm, repeated	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Jan 9, 2026	E · Potential for harm, repeated	The facility did not provide proper care for residents with a colostomy, urostomy, or ileostomy — surgical openings in the abdomen that let waste leave the body into a pouch. These require regular, skilled attention to stay clean and healthy.
Jan 9, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 9, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 9, 2026	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Jan 9, 2026	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Jan 9, 2026	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Jan 9, 2026	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Jan 9, 2026	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
Jan 9, 2026	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Jan 9, 2026	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Jan 9, 2026	B · Minimal risk, repeated	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
May 23, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jan 12, 2024	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Jan 12, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Jan 12, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Jan 12, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 12, 2024	D · Potential for harm, one-off	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · from a complaint
Jan 12, 2024	D · Potential for harm, one-off	The facility did not provide the right treatment and services for residents with dementia or signs of dementia. Dementia care requires specific approaches, training, and patience. · from a complaint
Jan 12, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 18, 2021	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 18, 2021	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Nov 18, 2021	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 18, 2021	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Nov 18, 2021	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (7 → 12).

Year	Citations	Serious (G–L)	Worst severity that year
2021	5	1	G ▲
2024	8	0	E
2026	12	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.99	3.58	3.95	top 25% in New York; top 40% in the U.S.
Registered Nurse hours	0.70	0.68	0.69	top 32% in New York; top 36% in the U.S.
Weekend total nurse staffing	3.38	3.13	3.50	top 29% in New York; top 49% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.26	0.48	0.48	bottom 29% in New York; bottom 24% in the U.S.
Total nursing staff turnover (%)	40.9	40.3	45.8	bottom 44% in New York; top 39% in the U.S.
RN turnover (%)	35.0	39.8	42.9	top 44% in New York; top 38% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.64, weekend 3.06. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Basloe, Robert	Individual	Corporate Director	NOT APPLICABLE	08/19/2015
Betrus, Lisa	Individual	Corporate Officer	NOT APPLICABLE	01/01/1998
Betrus, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/1998
Dunn, Kirsten	Individual	Corporate Director	NOT APPLICABLE	04/20/2022
Enea, Harry	Individual	Corporate Director	NOT APPLICABLE	06/15/2005
Gorman, Judith	Individual	Corporate Director	NOT APPLICABLE	04/20/2022
Horn, Kathleen	Individual	Corporate Director	NOT APPLICABLE	08/16/2017
Jastremski, Connie	Individual	Corporate Director	NOT APPLICABLE	10/19/2016
Little Smith, Mary	Individual	Corporate Director	NOT APPLICABLE	08/17/2011
Lyga, Ann	Individual	Corporate Director	NOT APPLICABLE	04/16/2014
Marollo, Kathleen	Individual	Corporate Director	NOT APPLICABLE	04/20/2022
Militello, John	Individual	Corporate Director	NOT APPLICABLE	07/18/2007
O'Donnell, Marianne	Individual	Corporate Director	NOT APPLICABLE	08/15/2018
Pearsall, Curtis	Individual	Corporate Director	NOT APPLICABLE	04/20/2022
Woeppel, Jeffrey	Individual	Corporate Director	NOT APPLICABLE	08/15/2018

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"Which staff are trained in ostomy care, and how often is that care provided and checked?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Foltsbrook Center for Nursing and Rehabilitation	0.7 mi	Herkimer, NY	★☆☆☆☆	2/5
The Grand Rehabilitation and Nursing at Mohawk	2.5 mi	Ilion, NY	★☆☆☆☆	1/5
Alpine Rehabilitation and Nursing Center	7.6 mi	Little Falls, NY	★★★☆☆	3/5
Masonic Care Community of New York	10.4 mi	Utica, NY	★☆☆☆☆	1/5
Charles T Sitrin Health Care Center INC	11.8 mi	New Hartford, NY	★★☆☆☆	1/5
Oneida Center for Rehabilitation and Nursing	13.2 mi	Utica, NY	★☆☆☆☆	3/5
The Pines at Utica Center for Nursing and Rehab	13.6 mi	Utica, NY	★☆☆☆☆	2/5
The Grand Rehabilitation and Nursing at Utica	13.8 mi	Utica, NY	★☆☆☆☆	1/5	SFF
Utica Rehabilitation & Nursing Center	14.5 mi	Utica, NY	★☆☆☆☆	1/5
MVHS Rehabilitation and Nursing Center	14.8 mi	Utica, NY	★★★☆☆	3/5
St Johnsville Rehabilitation and Nursing Center	15.8 mi	Saint Johnsville, NY	★★☆☆☆	2/5
Presbyterian Home for Central New York INC	17.7 mi	New Hartford, NY	★☆☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Herkimer →

Facility data as of CMS processing date 2026-08-01. CCN 335672.

The Care File

Visit checklist — Valley Health Services INC

690 West German Street, Herkimer, NY 13350 · 3158663330

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Most serious findings on record:

▲ Nov 18, 2021 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "Which staff are trained in ostomy care, and how often is that care provided and checked?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335672 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)