Tucker Operating Company LLC

Name: Tucker Operating Company LLC
Address: 2165 IDLEWOOD ROAD, Tucker, GA, 30084, US
Telephone: 7709343172

2165 Idlewood Road, Tucker, GA 30084 · De Kalb County · 136 certified beds · avg 125 residents/day · certified since Dec 19, 1995

Part of chain: MICHAEL FEIST (7 facilities, chain avg rating 3.6★)

2/5

Health inspection rating (on-site)

Serious findings on record

$30,000

Fines, last 3 years

4.05

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (21)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 20, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Nov 20, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 16, 2025	F · Potential for harm, facility-wide	The facility did not dispose of garbage and refuse properly.
Sep 16, 2025	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Sep 16, 2025	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Sep 16, 2025	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Sep 16, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 6, 2024	F · Potential for harm, facility-wide	The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. · from a complaint
Jun 6, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Jun 6, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jun 6, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Nov 3, 2023	F · Potential for harm, facility-wide	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Nov 3, 2023	F · Potential for harm, facility-wide	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 3, 2023	F · Potential for harm, facility-wide	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Nov 3, 2023	F · Potential for harm, facility-wide	The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. · from a complaint
Nov 3, 2023	F · Potential for harm, facility-wide	The facility did not have policies on smoking. · from a complaint
Nov 3, 2023	F · Potential for harm, facility-wide	The facility did not develop, carry out, or maintain an effective training program for all new and existing staff members. · from a complaint
Nov 3, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Dec 27, 2022	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Dec 27, 2022	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Dec 27, 2022	D · Potential for harm, one-off	When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 5).

Year	Citations	Worst severity that year
2022	3	D
2023	7	F
2024	4	F
2025	7	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $30,000.

Date	Type	Amount / length
Nov 3, 2023	Fine	$30,000

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Georgia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.05	3.54	3.95	top 16% in Georgia; top 37% in the U.S.
Registered Nurse hours	0.60	0.50	0.69	top 27% in Georgia; top 48% in the U.S.
Weekend total nurse staffing	3.42	3.09	3.50	top 20% in Georgia; top 46% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.53	0.35	0.48	top 13% in Georgia; top 29% in the U.S.
Total nursing staff turnover (%)	69.7	46.0	45.8	bottom 4% in Georgia; bottom 6% in the U.S.
RN turnover (%)	84.4	44.5	42.9	bottom 4% in Georgia; bottom 3% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.49, RN 0.67, weekend 3.79. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 4/5

Who owns this facility

For profit - Individual

Owner / manager	Type	Role	Stake	Since
Feist, Michael	Individual	5% or Greater Direct Ownership Interest	100%	08/01/2023
Jacobowitz, Kalman	Individual	5% or Greater Indirect Ownership Interest	—	08/01/2023
Feist, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can I see where garbage is stored and how often it's removed?"
"Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Tucker Park Crossing of Journey LLC	1.2 mi	Tucker, GA	★☆☆☆☆	1/5
Briarwood Health Center by Harborview, LLC	2.6 mi	Tucker, GA	★★★☆☆	4/5
Stone Mountain Run of Journey LLC	2.9 mi	Stone Mountain, GA	★☆☆☆☆	3/5
Pruitthealth - Lilburn	5.0 mi	Lilburn, GA	★☆☆☆☆	1/5
Harborview Decatur	5.3 mi	Decatur, GA	★★★☆☆	3/5
Pebblebrook Health Center at Park Springs	5.3 mi	Stone Mountain, GA	★★★★☆	3/5
Decatur Center for Nursing and Healing LLC	5.5 mi	Decatur, GA	★★★☆☆	2/5
A.g. Rhodes Home Wesley Woods	6.3 mi	Atlanta, GA	★★★★☆	3/5
Pruitthealth - Brookhaven	6.8 mi	Atlanta, GA	★★☆☆☆	1/5
Life Care Center of Gwinnett	7.2 mi	Lawrenceville, GA	★★★★☆	3/5
Parkside at Budd Terrace Operating Company LLC	7.5 mi	Atlanta, GA	★★☆☆☆	1/5
Lenbrook	7.8 mi	Atlanta, GA	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Tucker →

Facility data as of CMS processing date 2026-08-01. CCN 115596.

The Care File

Visit checklist — Tucker Operating Company LLC

2165 Idlewood Road, Tucker, GA 30084 · 7709343172

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $30,000

Questions for the administrator:

☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can I see where garbage is stored and how often it's removed?"
☐ "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 115596 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)