The Willows at Okemos

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.99, RN 1.38, weekend 3.72.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.99 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

All 16 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Trilogy Health Services — 123 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Westlake Health Campus — Commerce, MI · overall 4/5
• Briar Hill Health Campus — North Baltimore, OH · overall 5/5
• Cypress Pointe Health Campus — Englewood, OH · overall 5/5
• Gateway Springs Health Campus — Hamilton, OH · overall 5/5
• Genoa Retirement Village — Genoa, OH · overall 5/5
• Glen the — Cincinnati, OH · overall 5/5
• Harrison Trail Health Campus — Harrison, OH · overall 5/5
• Heritage the — Findlay, OH · overall 1/5

Listed by state, then facility name — not a ranking. Showing 8 of the 122 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
• "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
• "How do you track that every resident's quarterly assessment happens on time?"
• "Who completes resident assessments here, and how do you check them for accuracy?"
• "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
• "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
• "How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"

Also worth asking anywhere

• "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 33% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 16 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Okemos →