The Willows at East Lansing

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.86, RN 1.65, weekend 3.25.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.86 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

All 16 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Trilogy Health Services — 123 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• The Willows at Howell — Howell, MI · overall 5/5
• The Willows at Okemos — Okemos, MI · overall 5/5
• Westlake Health Campus — Commerce, MI · overall 4/5
• Briar Hill Health Campus — North Baltimore, OH · overall 5/5
• Cypress Pointe Health Campus — Englewood, OH · overall 5/5
• Gateway Springs Health Campus — Hamilton, OH · overall 5/5
• Genoa Retirement Village — Genoa, OH · overall 5/5
• Glen the — Cincinnati, OH · overall 5/5

Listed by state, then facility name — not a ranking. Showing 8 of the 122 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
• "How do you keep residents' medical records accurate, complete, and secure?"
• "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
• "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
• "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
• "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
• "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
• "Can you show me an example care plan, and how are families included when it's created and updated?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Michigan midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 30% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 16 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Clinton, MI — 3 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

• Hazel I Findlay Country Manor — Saint Johns, MI · overall 5/5
• Ovid Healthcare Center — Ovid, MI · overall 4/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in East Lansing →