The Springs at Pacific Regent

Name: The Springs at Pacific Regent
Address: 3884 NOBEL DRIVE, San Diego, CA, 92122, US
Telephone: 8586258700

3884 Nobel Drive, San Diego, CA 92122 · San Diego County · 59 certified beds · avg 57 residents/day · certified since Jun 28, 1999

Part of chain: THE ENSIGN GROUP (342 facilities, chain avg rating 3.2★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.79

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (19)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 6, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 6, 2025	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Aug 6, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Aug 6, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 5, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jul 11, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
May 17, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Mar 8, 2024	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Mar 8, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Aug 25, 2023	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Aug 25, 2023	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Aug 25, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 25, 2023	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Aug 25, 2023	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Aug 25, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 14, 2019	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Feb 14, 2019	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Feb 14, 2019	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Feb 14, 2019	D · Potential for harm, one-off	The facility did not provide each resident with a nourishing, tasty, well-balanced diet that meets their daily nutritional and special dietary needs.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 4).

Year	Citations	Worst severity that year
2019	4	D
2023	6	D
2024	5	E
2025	4	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.79	4.31	3.95	bottom 26% in California; top 49% in the U.S.
Registered Nurse hours	0.57	0.61	0.69	top 36% in California; bottom 48% in the U.S.
Weekend total nurse staffing	3.09	3.90	3.50	bottom 7% in California; bottom 36% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.45	0.51	0.48	top 37% in California; top 39% in the U.S.
Total nursing staff turnover (%)	0.0	36.7	45.8	—
RN turnover (%)	0.0	38.1	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.06, RN 0.76, weekend 4.12. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Afshar, Pouya	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2022
Afshar, Pouya	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2022
Afshar, Pouya	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2022
Burnam, Soon	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/01/2011
Burnam, Soon	Individual	Corporate Officer	NOT APPLICABLE	10/01/2011
Ensign Services INC	Organization	ADP of the SNF	NOT APPLICABLE	10/01/2011
Keetch, Chad	Individual	Corporate Officer	NOT APPLICABLE	10/01/2011
Nobel Health Properties LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/01/2011
Port, Barry	Individual	Corporate Officer	NOT APPLICABLE	10/01/2011
Stevenson, Matthew	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/15/2016
Stevenson, Matthew	Individual	Operational/Managerial Control	NOT APPLICABLE	07/15/2016
Stevenson, Matthew	Individual	ADP of the SNF	NOT APPLICABLE	07/15/2016
The Ensign Group INC	Organization	ADP of the SNF	NOT APPLICABLE	10/01/2011
Twomagnets LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/01/2011
Willits, Adam	Individual	Corporate Officer	NOT APPLICABLE	02/01/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
VI at la Jolla Village	0.0 mi	San Diego, CA	★★★★★	5/5
La Jolla Post-Acute	2.1 mi	La Jolla, CA	★★★★☆	4/5
The Cove at la Jolla	3.7 mi	La Jolla, CA	★★★★★	4/5
Kearny Mesa Convalescent and Nursing Home	5.5 mi	San Diego, CA	★★★★★	5/5
Bayshire Torrey Pines Post-Acute	6.1 mi	San Diego, CA	★★★★★	4/5
Helen Bernardy Center D/P SNF	6.2 mi	San Diego, CA	★★★★★	5/5
The Shores Post-Acute	6.6 mi	San Diego, CA	★★★☆☆	3/5
The Pavilion at Ocean Point	8.0 mi	San Diego, CA	★★☆☆☆	2/5
Hillcrest Heights Healthcare Center	8.7 mi	San Diego, CA	★★★★★	4/5
Mission Hills Post Acute Care	9.0 mi	San Diego, CA	★★★★☆	3/5
Balboa Nursing & Rehabilitation Center	9.4 mi	San Diego, CA	★★★★☆	3/5
St. Pauls Health Care Center	9.9 mi	San Diego, CA	★★☆☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in San Diego →

Facility data as of CMS processing date 2026-08-01. CCN 555739.

The Care File

Visit checklist — The Springs at Pacific Regent

3884 Nobel Drive, San Diego, CA 92122 · 8586258700

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 555739 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)