The Arbour at Westminster Manor
4200 Jackson Ave, Austin, TX 78731 · Travis County · 90 certified beds · avg 81 residents/day · certified since Apr 26, 2006
Part of chain: LIFE CARE SERVICES (43 facilities, chain avg rating 4.1★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Sep 25, 2024 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Oct 23, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (8)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 3, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Dec 3, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Sep 25, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Sep 25, 2024 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Sep 25, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 21, 2023 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jul 21, 2023 | D · Potential for harm, one-off | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. |
| Jul 21, 2023 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (3 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | E |
| 2024 | 3 | 1 | J ▲ |
| 2025 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $29,085.
| Date | Type | Amount / length |
|---|---|---|
| Sep 25, 2024 | Fine | $29,085 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Texas avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.60 | 3.46 | 3.95 | top 2% in Texas; top 6% in the U.S. |
| Registered Nurse hours | 0.67 | 0.44 | 0.69 | top 11% in Texas; top 39% in the U.S. |
| Weekend total nurse staffing | 5.03 | 3.04 | 3.50 | top 2% in Texas; top 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.52 | 0.34 | 0.48 | top 12% in Texas; top 30% in the U.S. |
| Total nursing staff turnover (%) | 40.4 | 55.3 | 45.8 | top 21% in Texas; top 37% in the U.S. |
| RN turnover (%) | 54.5 | 54.6 | 42.9 | bottom 49% in Texas; bottom 29% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.96, RN 0.60, weekend 4.46. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Westminster Manor | Organization | 5% or Greater Direct Ownership Interest | 100% | 09/06/1973 |
| Albright, Alexandra | Individual | Corporate Director | NOT APPLICABLE | 05/28/2020 |
| Ashley, Olin | Individual | Corporate Director | NOT APPLICABLE | 02/19/2015 |
| Borst, Charles | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/25/2009 |
| Boykin, Cue | Individual | Corporate Director | NOT APPLICABLE | 01/01/2026 |
| Cripe, Julie | Individual | Corporate Director | NOT APPLICABLE | 01/01/2026 |
| Day, Michael | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Dinitto, Diana | Individual | Corporate Director | NOT APPLICABLE | 07/01/2015 |
| Haley, Cassie | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/22/2019 |
| Haley, Cassie | Individual | ADP of the SNF | NOT APPLICABLE | 04/10/2025 |
| Hilgers, Paul | Individual | Corporate Director | NOT APPLICABLE | 01/16/2014 |
| Krol, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/20/2023 |
| Krol, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 04/07/2025 |
| Life Care Services LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 10/01/1980 |
| Life Care Services LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/03/2025 |
| Loyd, Sarah | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/24/2006 |
| Luevano, Richard | Individual | Corporate Director | NOT APPLICABLE | 05/28/2020 |
| McEwan, Charles | Individual | Corporate Director | NOT APPLICABLE | 01/01/2026 |
| McGhee, John | Individual | Corporate Director | NOT APPLICABLE | 01/01/2025 |
| Miller, Anna | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Coral Rehabilitation and Nursing of Austin | 2.3 mi | Austin, TX | ★☆☆☆☆ | 1/5 | abuseSFF |
| Heritage Park Rehabilitation and Skilled Nursing C | 3.5 mi | Austin, TX | ★★☆☆☆ | 1/5 | |
| Sage Park Austin | 3.9 mi | Austin, TX | ★★★☆☆ | 3/5 | |
| Brookdale Westlake Hills | 4.0 mi | Austin, TX | ★★☆☆☆ | 2/5 | |
| Sedona Trace Health and Wellness Center | 4.6 mi | Austin, TX | ★★★☆☆ | 4/5 | |
| Barton Valley Rehabilitation and Healthcare Center | 6.4 mi | Austin, TX | ★★★☆☆ | 3/5 | |
| Legend Oaks Healthcare and Rehabilitation - North | 6.4 mi | Austin, TX | ★☆☆☆☆ | 1/5 | abuse |
| Gracy Woods Nursing Center | 6.7 mi | Austin, TX | —/5 | SFF | |
| Gracy Woods II Living Center | 6.8 mi | Austin, TX | ★★★★☆ | 4/5 | |
| Querencia at Barton Creek | 6.9 mi | Austin, TX | ★★★★★ | 4/5 | |
| Windsor Nursing and Rehabilitation Center of Duval | 7.1 mi | Austin, TX | ★★★☆☆ | 2/5 | |
| Avir at Park Bend | 7.1 mi | Austin, TX | ★★★☆☆ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 676099.