4200 Jackson Ave, Austin, TX 78731 (opens Google Maps) · Travis County · (512) 454-4711· 90 certified beds · avg 81 residents/day · certified since Apr 26, 2006 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
Part of chain: LIFE CARE SERVICES (43 facilities, chain avg rating 4.1★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Immediate jeopardy, isolated · Sep 25, 2024 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Immediate jeopardy to resident health or safety was cited. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Oct 23, 2024 (Deficient, Provider has date of correction)
Showing the latest 3 of 8 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. F-0641
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint F-0600
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 3, 2025 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Dec 3, 2025 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Sep 25, 2024 | ▲ J · Immediate jeopardy, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600 |
| Sep 25, 2024 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| Sep 25, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Jul 21, 2023 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jul 21, 2023 | D · Potential for more than minimal harm, isolated | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · F-0636 |
| Jul 21, 2023 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
Citations from standard inspections decreased between the last two inspection cycles (3 → 2).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | E |
| 2024 | 3 | 1 | J ▲ |
| 2025 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $29,085.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Sep 25, 2024 | Fine | $29,085 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Texas avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.60 | 3.46 | 3.95 | top 2% in Texas; top 6% in the U.S. |
| Registered Nurse hours | 0.67 | 0.44 | 0.69 | top 11% in Texas; top 39% in the U.S. |
| Weekend total nurse staffing | 5.03 | 3.04 | 3.50 | top 2% in Texas; top 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.52 | 0.34 | 0.48 | top 12% in Texas; top 30% in the U.S. |
| Total nursing staff turnover (%) | 40.4 | 55.3 | 45.8 | top 21% in Texas; top 37% in the U.S. |
| RN turnover (%) | 54.5 | 54.6 | 42.9 | bottom 49% in Texas; bottom 29% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.96, RN 0.60, weekend 4.46.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.96 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for The Arbour at Westminster Manor. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Westminster Manor | Organization | 5% or Greater Direct Ownership Interest | 100% | 09/06/1973 |
| Albright, Alexandra | Individual | Corporate Director | NOT APPLICABLE | 05/28/2020 |
| Ashley, Olin | Individual | Corporate Director | NOT APPLICABLE | 02/19/2015 |
| Borst, Charles | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/25/2009 |
| Boykin, Cue | Individual | Corporate Director | NOT APPLICABLE | 01/01/2026 |
| Cripe, Julie | Individual | Corporate Director | NOT APPLICABLE | 01/01/2026 |
| Day, Michael | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Dinitto, Diana | Individual | Corporate Director | NOT APPLICABLE | 07/01/2015 |
| Haley, Cassie | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/22/2019 |
| Haley, Cassie | Individual | ADP of the SNF | NOT APPLICABLE | 04/10/2025 |
| Hilgers, Paul | Individual | Corporate Director | NOT APPLICABLE | 01/16/2014 |
| Krol, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/20/2023 |
| Krol, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 04/07/2025 |
| Life Care Services LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 10/01/1980 |
| Life Care Services LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/03/2025 |
| Loyd, Sarah | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/24/2006 |
| Luevano, Richard | Individual | Corporate Director | NOT APPLICABLE | 05/28/2020 |
| McEwan, Charles | Individual | Corporate Director | NOT APPLICABLE | 01/01/2026 |
| McGhee, John | Individual | Corporate Director | NOT APPLICABLE | 01/01/2025 |
| Miller, Anna | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
Showing 20 of 28 parties CMS has on file for this facility; 8 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Life Care Services — 43 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 42 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Coral Rehabilitation and Nursing of Austin | 2.3 mi | Austin, TX | ★☆☆☆☆ | 1/5 | abuseSFF |
| Heritage Park Rehabilitation and Skilled Nursing C | 3.5 mi | Austin, TX | ★★☆☆☆ | 1/5 | |
| Sage Park Austin | 3.9 mi | Austin, TX | ★★★☆☆ | 3/5 | |
| Brookdale Westlake Hills | 4.0 mi | Austin, TX | ★★☆☆☆ | 2/5 | |
| Sedona Trace Health and Wellness Center | 4.6 mi | Austin, TX | ★★★☆☆ | 4/5 | |
| Barton Valley Rehabilitation and Healthcare Center | 6.4 mi | Austin, TX | ★★★☆☆ | 3/5 | |
| Legend Oaks Healthcare and Rehabilitation - North | 6.4 mi | Austin, TX | ★☆☆☆☆ | 1/5 | abuse |
| Gracy Woods Nursing Center | 6.7 mi | Austin, TX | —/5 | SFF | |
| Gracy Woods II Living Center | 6.8 mi | Austin, TX | ★★★★☆ | 4/5 | |
| Querencia at Barton Creek | 6.9 mi | Austin, TX | ★★★★★ | 4/5 | |
| Windsor Nursing and Rehabilitation Center of Duval | 7.1 mi | Austin, TX | ★★★☆☆ | 2/5 | |
| Avir at Park Bend | 7.1 mi | Austin, TX | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Travis, TX — 28 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 676099.
May we use Google Analytics cookies to measure visits and pages viewed? Optional — every feature works without them. Privacy details