Terrace at Bishop's Glen, the

How to file a complaint about care →

1 fine totaling $8,512.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.71, RN 0.37, weekend 3.20.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.71 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

All 15 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Serenity Estates — 5 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• The Terrace at Courtenay Springs — Merritt Island, FL · overall 3/5
• Serenity Estates at Morris — Morris, IL · overall 1/5
• Serenity Estates of Lena — Lena, IL · overall 3/5
• Serenity Estates of Lincolnshire — Lincolnshire, IL · overall 1/5

Listed by state, then facility name — not a ranking.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "What systems do you use to prevent medication errors, and what happens when one occurs?"
• "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
• "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
• "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
• "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
• "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
• "What is your current medication error rate, and what have you changed to bring errors down?"
• "How many hours a day is a registered nurse physically in the building, including weekends?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Florida midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 66% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 15 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Volusia, FL — 29 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

• Villa Healthcare & Rehabilitation Center — Deland, FL · overall 5/5
• West Volusia Healthcare and Rehabilitation Center — Deltona, FL · overall 2/5
• Alliance Health and Rehabilitation Center — Deland, FL · overall 5/5
• Athens Post Acute LLC — Deland, FL · overall 4/5
• Avante at Ormond Beach, INC — Ormond Beach, FL · overall 4/5
• Aviata at South Daytona — South Daytona, FL · overall 2/5abuse
• Beachside Center for Rehabilitation and Nursing — New Smyrna Beach, FL · overall 5/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Holly Hill →