Villa Healthcare & Rehabilitation Center

Name: Villa Healthcare & Rehabilitation Center
Address: 120 CHIPOLA AVE, Deland, FL, 32720, US
Telephone: 3867383433

120 Chipola Ave, Deland, FL 32720 · Volusia County · 120 certified beds · avg 108 residents/day · certified since Sep 27, 1996

Part of chain: GOLD FL TRUST II (36 facilities, chain avg rating 3.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.40

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 18, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Apr 23, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Sep 28, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Sep 28, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 2, 2021	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 2, 2021	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 2, 2021	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Dec 2, 2021	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 1).

Year	Citations	Worst severity that year
2021	4	F
2023	7	D
2025	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.40	4.03	3.95	bottom 7% in Florida; bottom 31% in the U.S.
Registered Nurse hours	0.48	0.76	0.69	bottom 20% in Florida; bottom 35% in the U.S.
Weekend total nurse staffing	3.21	3.68	3.50	bottom 13% in Florida; bottom 42% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.42	0.53	0.48	bottom 45% in Florida; top 45% in the U.S.
Total nursing staff turnover (%)	38.9	41.4	45.8	top 42% in Florida; top 34% in the U.S.
RN turnover (%)	40.0	46.0	42.9	top 38% in Florida; top 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.42, RN 0.48, weekend 3.23. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Individual

Owner / manager	Type	Role	Stake	Since
FL Master Opco Holdco LLC	Organization	5% or Greater Indirect Ownership Interest	100%	07/27/2022
Villa SNF Holdco LLC	Organization	5% or Greater Direct Ownership Interest	100%	03/23/2022
Shelby, Jack	Individual	Corporate Officer	NOT APPLICABLE	07/27/2022
Zabele, Mary	Individual	W-2 Managing Employee	NOT APPLICABLE	07/27/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Alliance Health and Rehabilitation Center	1.1 mi	Deland, FL	★★★★★	4/5
Parkside Health and Rehabilitation Center	1.4 mi	Deland, FL	★★★★☆	4/5
Athens Post Acute LLC	1.4 mi	Deland, FL	★★★★☆	4/5
Blue Lake Post Acute	2.1 mi	Deland, FL	★☆☆☆☆	1/5
Blue Palms Health and Rehabilitation Center of Del	2.4 mi	Deland, FL	★★★★★	4/5
Ridgecrest Healthcare and Rehabilitation Center	3.4 mi	Deland, FL	★★★★☆	4/5
Majestic Oaks	4.5 mi	Orange City, FL	★★★★★	5/5
Orange City Nursing and Rehab Center	6.9 mi	Debary, FL	★★★★☆	3/5
West Volusia Healthcare and Rehabilitation Center	7.7 mi	Deltona, FL	★★☆☆☆	2/5
Debary Health and Rehabilitation Center	8.3 mi	Debary, FL	★★★★☆	4/5
Healthcare and Rehab of Sanford	14.0 mi	Sanford, FL	★★★☆☆	3/5
Aviata at Lake Mary	17.2 mi	Lake Mary, FL	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Deland →

Facility data as of CMS processing date 2026-08-01. CCN 105930.

The Care File

Visit checklist — Villa Healthcare & Rehabilitation Center

120 Chipola Ave, Deland, FL 32720 · 3867383433

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105930 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)