Emory L Bennett Memorial Veterans Nursing Home
1920 Mason Avenue, Daytona Beach, FL 32117 · Volusia County · 120 certified beds · avg 115 residents/day · certified since Jan 19, 1994
Part of chain: FLORIDA DEPARTMENT OF VETERANS' AFFAIRS (7 facilities, chain avg rating 3.9★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Apr 22, 2021 · F-0684
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 22, 2021 (Deficient, Provider has date of correction)
All citations in the current public record (15)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 17, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Oct 17, 2024 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Oct 17, 2024 | D · Potential for harm, one-off | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. |
| Oct 17, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Oct 17, 2024 | D · Potential for harm, one-off | The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives. |
| Dec 1, 2022 | F · Potential for harm, facility-wide | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Dec 1, 2022 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Dec 1, 2022 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Dec 1, 2022 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Dec 1, 2022 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Apr 22, 2021 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Apr 22, 2021 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Apr 22, 2021 | F · Potential for harm, facility-wide | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
| Apr 22, 2021 | D · Potential for harm, one-off | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. |
| Apr 22, 2021 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 5 | 1 | G ▲ |
| 2022 | 5 | 0 | F |
| 2024 | 5 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $9,503.
| Date | Type | Amount / length |
|---|---|---|
| Oct 17, 2024 | Fine | $9,503 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Florida avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.54 | 4.03 | 3.95 | top 5% in Florida; top 7% in the U.S. |
| Registered Nurse hours | 1.51 | 0.76 | 0.69 | top 4% in Florida; top 5% in the U.S. |
| Weekend total nurse staffing | 4.80 | 3.68 | 3.50 | top 6% in Florida; top 8% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.82 | 0.53 | 0.48 | top 14% in Florida; top 11% in the U.S. |
| Total nursing staff turnover (%) | 58.0 | 41.4 | 45.8 | bottom 12% in Florida; bottom 20% in the U.S. |
| RN turnover (%) | 35.5 | 46.0 | 42.9 | top 30% in Florida; top 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.53, RN 1.23, weekend 3.92. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: —/5
Who owns this facility
Government - State
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Carter, Alfred | Individual | Corporate Director | NOT APPLICABLE | 07/01/2010 |
| Champagne, Kelli | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Kinne, Sandford | Individual | ADP of the SNF | NOT APPLICABLE | 03/21/2025 |
| Twitty, Paula | Individual | Corporate Director | NOT APPLICABLE | 06/15/2023 |
| Twitty, Paula | Individual | ADP of the SNF | NOT APPLICABLE | 03/21/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
- "How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Indigo Manor | 0.9 mi | Daytona Beach, FL | ★★☆☆☆ | 1/5 | |
| Coastal Health and Rehabilitation Center | 1.2 mi | Daytona Beach, FL | ★★★★☆ | 4/5 | |
| Solaris Healthcare Daytona | 1.3 mi | Daytona Beach, FL | ★★★★★ | 5/5 | |
| Gardens Healthcare & Rehabilitation Center | 1.4 mi | Daytona Beach, FL | ★★★★★ | 4/5 | |
| Daytona Beach Health and Rehabilitation Center | 2.0 mi | Daytona Beach, FL | ★★★★★ | 5/5 | |
| Terrace at Bishop's Glen, the | 2.5 mi | Holly Hill, FL | ★★★☆☆ | 4/5 | |
| Blue Palms Health and Rehabilitation Center of Day | 3.8 mi | Daytona Beach, FL | ★★★★☆ | 4/5 | |
| Carlton Shores Healthcare and Rehabilitation Cente | 3.9 mi | Daytona Beach, FL | ★★★★★ | 5/5 | |
| Ormond Rehabilitation and Nursing Center | 4.1 mi | Ormond Beach, FL | ★★★☆☆ | 3/5 | |
| Beach Street Health and Rehabilitation Center | 4.5 mi | Daytona Beach, FL | ★★★★☆ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 105840.