How to file a complaint about care →
No fines or payment denials in the published 3-year window.
Shields Nursing Center
3230 Carlson Boulevard, El Cerrito, CA 94530 (opens Google Maps) · Contra Costa County · (510) 525-3212· 45 certified beds · avg 36 residents/day · certified since May 17, 1989 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
3/5
Health inspection rating (on-site)
inspected Jun 5, 2025
0
Serious findings on record
$0
Fines, last 3 years
4.40
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 27 inspection findings. Open the full record below to read every finding.
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint F-0684
The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint F-0842
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint F-0880
View all 27 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 20, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Nov 20, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Nov 19, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880 |
| Jun 5, 2025 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. · F-0565 |
| Jun 5, 2025 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Jun 5, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Jun 5, 2025 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jun 5, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have a policy covering how food brought in by family and visitors is used and stored safely. · F-0813 |
| Jun 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · F-0645 |
| Jun 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Jun 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life. · F-0849 |
| May 22, 2025 | D · Potential for more than minimal harm, isolated | The facility did not let a resident or their legal representative see or buy copies of the resident's own records. · from a complaint · F-0573 |
| May 22, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint · F-0686 |
| Jan 30, 2025 | D · Potential for more than minimal harm, isolated | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · from a complaint · F-0636 |
| Apr 4, 2024 | D · Potential for more than minimal harm, isolated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · from a complaint · F-0623 |
| Apr 4, 2024 | D · Potential for more than minimal harm, isolated | The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving. · from a complaint · F-0660 |
| Nov 17, 2023 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Nov 17, 2023 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Nov 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Nov 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760 |
| Nov 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Nov 17, 2022 | F · Potential for more than minimal harm, widespread | The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. · F-0868 |
| Nov 17, 2022 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Nov 17, 2022 | F · Potential for more than minimal harm, widespread | The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program. · F-0882 |
| Nov 17, 2022 | E · Potential for more than minimal harm, pattern | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Nov 17, 2022 | E · Potential for more than minimal harm, pattern | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · F-0881 |
| Nov 17, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (5 → 8).
All citationsSerious citations (G–L)
2022
All citations: 6
Serious citations (G–L): 0
2023
All citations: 5
Serious citations (G–L): 0
2024
All citations: 2
Serious citations (G–L): 0
2025
All citations: 14
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 6 | 0 | F |
| 2023 | 5 | 0 | F |
| 2024 | 2 | 0 | D |
| 2025 | 14 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityCalifornia averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.40
California average: 4.31
U.S. average: 3.95
Registered Nurse hours
This facility: 1.02
California average: 0.61
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.61
California average: 3.90
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | California avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.40 | 4.31 | 3.95 | top 33% in California; top 26% in the U.S. |
| Registered Nurse hours | 1.02 | 0.61 | 0.69 | top 11% in California; top 15% in the U.S. |
| Weekend total nurse staffing | 3.61 | 3.90 | 3.50 | bottom 39% in California; top 37% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.60 | 0.51 | 0.48 | top 22% in California; top 23% in the U.S. |
| Total nursing staff turnover (%) | 22.2 | 36.7 | 45.8 | top 12% in California; top 4% in the U.S. |
| RN turnover (%) | 28.6 | 38.1 | 42.9 | top 33% in California; top 26% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.47, RN 1.04, weekend 3.66.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.47 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Shields Nursing Center. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Shields, Monique | Individual | 5% or Greater Direct Ownership Interest | 49% | 06/01/2001 |
| Shields, Willie | Individual | 5% or Greater Direct Ownership Interest | 51% | 11/29/1978 |
| Avery, Karen | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/19/2015 |
| Avery, Karen | Individual | ADP of the SNF | NOT APPLICABLE | 10/19/2015 |
| Booker, Whitney | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/10/2008 |
| Booker, Whitney | Individual | ADP of the SNF | NOT APPLICABLE | 11/10/2008 |
| Carter, Brazell | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2003 |
| Carter, Brazell | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2003 |
| Goward, Angelina | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/23/2003 |
| Goward, Angelina | Individual | ADP of the SNF | NOT APPLICABLE | 07/23/2003 |
| Jose, David | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/16/2001 |
| Jose, David | Individual | ADP of the SNF | NOT APPLICABLE | 04/16/2001 |
| Lal, Arvind | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/03/2017 |
| Lal, Arvind | Individual | ADP of the SNF | NOT APPLICABLE | 02/03/2017 |
| Lindsey, Robin | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/23/2015 |
| Lindsey, Robin | Individual | ADP of the SNF | NOT APPLICABLE | 03/23/2015 |
| Mphenyeke, Carol | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/10/2023 |
| Mphenyeke, Carol | Individual | ADP of the SNF | NOT APPLICABLE | 11/10/2023 |
| Nkwuo, Roseline | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/28/2008 |
| Nkwuo, Roseline | Individual | ADP of the SNF | NOT APPLICABLE | 10/28/2008 |
Showing 20 of 28 parties CMS has on file for this facility; 8 are not displayed. The full list is in the CMS Ownership dataset.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Does your facility have an active resident council, and how does management respond to its concerns?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What are your rules for bringing in my family member's favorite foods, and how are they stored?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the California midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 22% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 28 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 110 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Chaparral House | 2.5 mi | Berkeley, CA | ★★★★★ | 4/5 | |
| Shields Richmond Nursing Center | 3.2 mi | Richmond, CA | ★★★★☆ | 2/5 | |
| Kyakameena Care Center | 3.2 mi | Berkeley, CA | ★★★☆☆ | 3/5 | |
| Elmwood Care Center | 3.5 mi | Berkeley, CA | ★★★☆☆ | 3/5 | |
| Ashby Care Center | 3.6 mi | Berkeley, CA | ★★☆☆☆ | 2/5 | |
| Berkeley Pines Skilled Nursing Center | 3.8 mi | Berkeley, CA | ★★☆☆☆ | 2/5 | |
| San Pablo Healthcare & Wellness Center | 4.0 mi | San Pablo, CA | ★★★☆☆ | 3/5 | |
| Greenridge Post Acute | 4.1 mi | El Sobrante, CA | ★★★★★ | 5/5 | |
| Richmond Post Acute Care | 4.1 mi | Richmond, CA | ★★★★☆ | 4/5 | |
| Vale Healthcare Center | 4.3 mi | San Pablo, CA | ★★★☆☆ | 2/5 | |
| Creekside Healthcare Center | 4.4 mi | San Pablo, CA | ★★★★★ | 4/5 | |
| The Rehabilitation Center of Oakland | 5.6 mi | Oakland, CA | ★☆☆☆☆ | 1/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Contra Costa, CA — 30 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Stonebrook Post Acute — Concord, CA · overall 4/5
- Tampico Healthcare Center — Walnut Creek, CA · overall 4/5
- The Reutlinger Community — Danville, CA · overall 4/5
- Tice Valley Post Acute — Walnut Creek, CA · overall 5/5
- Walnut Creek Skilled Nursing & Rehabilitation Cent — Walnut Creek, CA · overall 2/5
- Willow Pass Healthcare Center — Concord, CA · overall 3/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 555364.