Caleb Hitchcock Health Center
10 Loeffler Rd, Bloomfield, CT 06002 · Capitol County · 60 certified beds · avg 50 residents/day · certified since Jul 3, 1984
Abuse citation flag (CMS)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Nov 25, 2025 · F-0656
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jan 15, 2026 (Past Non-Compliance)
▲ Actual harm, one-off · Nov 25, 2025 · F-0684
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jan 15, 2026 (Past Non-Compliance)
▲ Actual harm, one-off · Nov 17, 2025 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Dec 15, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (21)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 25, 2025 | ▲ G · Actual harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Nov 25, 2025 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Nov 25, 2025 | F · Potential for harm, facility-wide | The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program. |
| Nov 25, 2025 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Nov 25, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Nov 25, 2025 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Nov 25, 2025 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| Nov 25, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Nov 17, 2025 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Nov 17, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jan 24, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 24, 2024 | E · Potential for harm, repeated | The facility did not protect residents from being involuntarily separated — kept apart from other residents, kept out of their own room, or confined to their room. Isolating a resident this way is a form of mistreatment. |
| Jan 24, 2024 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 24, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jan 24, 2024 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Jan 24, 2024 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Jan 24, 2024 | C · Minimal risk, facility-wide | The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman. |
| Oct 27, 2021 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Oct 27, 2021 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Oct 27, 2021 | C · Minimal risk, facility-wide | The facility did not observe each nurse aide's job performance or provide regular training as required. |
| Oct 27, 2021 | B · Minimal risk, repeated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 8).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 4 | 0 | D |
| 2024 | 7 | 0 | F |
| 2025 | 10 | 3 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $47,216.
| Date | Type | Amount / length |
|---|---|---|
| Nov 25, 2025 | Fine | $15,106 |
| Nov 17, 2025 | Fine | $32,110 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Connecticut avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 7.16 | 3.80 | 3.95 | top 1% in Connecticut; top 1% in the U.S. |
| Registered Nurse hours | 1.90 | 0.70 | 0.69 | top 2% in Connecticut; top 2% in the U.S. |
| Weekend total nurse staffing | 6.84 | 3.43 | 3.50 | top 1% in Connecticut; top 1% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.20 | 0.46 | 0.48 | top 4% in Connecticut; top 3% in the U.S. |
| Total nursing staff turnover (%) | 24.3 | 37.4 | 45.8 | top 12% in Connecticut; top 6% in the U.S. |
| RN turnover (%) | 21.1 | 38.6 | 42.9 | top 19% in Connecticut; top 16% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.91, RN 1.56, weekend 5.64. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Anderson, Elizabeth | Individual | W-2 Managing Employee | NOT APPLICABLE | 12/01/2009 |
| Betts, James | Individual | Corporate Director | NOT APPLICABLE | 05/09/2013 |
| Byrnes, John | Individual | Corporate Director | NOT APPLICABLE | 12/01/2009 |
| Cocheran, William | Individual | Corporate Director | NOT APPLICABLE | 12/01/2009 |
| Duncaster, Incorporated | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/01/2009 |
| Hincks, Marcia | Individual | Corporate Director | NOT APPLICABLE | 05/09/2013 |
| King, Sondra | Individual | Corporate Director | NOT APPLICABLE | 12/01/2009 |
| Koltenuk, Deborah | Individual | Corporate Director | NOT APPLICABLE | 12/01/2009 |
| Leake, Robert | Individual | Corporate Officer | NOT APPLICABLE | 01/03/2023 |
| Leake, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/03/2023 |
| Mortensen, Carol | Individual | W-2 Managing Employee | NOT APPLICABLE | 12/01/2009 |
| O'Brien, Michael | Individual | W-2 Managing Employee | NOT APPLICABLE | 12/01/2009 |
| O'Brien, Michael | Individual | Corporate Director | NOT APPLICABLE | 12/01/2009 |
| Shulansky, John | Individual | Corporate Director | NOT APPLICABLE | 05/09/2014 |
| Spivey, Marie | Individual | Corporate Director | NOT APPLICABLE | 05/09/2014 |
| Tracy, Daniel | Individual | Corporate Director | NOT APPLICABLE | 05/09/2013 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "Who is your infection preventionist, and what training do they have?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Bloomfield Center for Nursing & Rehabilitation | 2.3 mi | Bloomfield, CT | ★★☆☆☆ | 2/5 | abuse |
| Seabury | 2.5 mi | Bloomfield, CT | ★★★★★ | 4/5 | |
| Touchpoints at Bloomfield | 2.8 mi | Bloomfield, CT | ★★★★☆ | 3/5 | |
| Saint Mary Home | 3.5 mi | West Hartford, CT | ★★★☆☆ | 2/5 | abuse |
| Hebrew Center for Health and Rehabilitation | 3.7 mi | West Hartford, CT | ★★★☆☆ | 2/5 | abuse |
| Ark Healthcare & Rehabilitation at Governors House | 4.1 mi | Simsbury, CT | ★★★★☆ | 4/5 | |
| West Hartford Health & Rehabilitation Center | 4.5 mi | West Hartford, CT | ★★★★★ | 4/5 | |
| Complete Care at Kimberly Hall-South | 4.7 mi | Windsor, CT | ★★★★☆ | 3/5 | |
| Complete Care at Kimberly Hall North | 4.7 mi | Windsor, CT | ★☆☆☆☆ | 1/5 | abuse |
| Chelsea Place Care Center LLC | 5.1 mi | Hartford, CT | ★☆☆☆☆ | 1/5 | abuse |
| McLean Health Center | 5.2 mi | Simsbury, CT | ★★★★★ | 4/5 | |
| Autumn Lake Healthcare at Windsor | 5.8 mi | Windsor, CT | ★☆☆☆☆ | 1/5 | abuse |
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Facility data as of CMS processing date 2026-08-01. CCN 075301.