Rolling Hills Healthcare Center

Name: Rolling Hills Healthcare Center
Address: 3625 ST JOSEPH RD, New Albany, IN, 47150, US
Telephone: 8129480670

3625 St Joseph Rd, New Albany, IN 47150 · Floyd County · 115 certified beds · avg 106 residents/day · certified since Jun 1, 1993

Part of chain: COMMUNICARE HEALTH (110 facilities, chain avg rating 3.2★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.30

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (36)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 23, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Feb 23, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Nov 13, 2025	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · from a complaint
Sep 8, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Jun 2, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
May 8, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 8, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
May 8, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 8, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
May 8, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jan 28, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Jan 28, 2025	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Jan 28, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Dec 20, 2024	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Dec 20, 2024	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD). · from a complaint
Dec 20, 2024	D · Potential for harm, one-off	The facility did not provide the right treatment and services for residents with dementia or signs of dementia. Dementia care requires specific approaches, training, and patience. · from a complaint
Aug 29, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
May 16, 2024	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
May 16, 2024	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
May 16, 2024	E · Potential for harm, repeated	The facility did not make sure its nurse aides were properly trained — aides working more than 4 months must be trained and competent, and newer aides must be enrolled in training. · from a complaint
May 16, 2024	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
May 16, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 16, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 3, 2023	F · Potential for harm, facility-wide	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Mar 3, 2023	F · Potential for harm, facility-wide	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Mar 3, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Mar 3, 2023	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Mar 3, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 3, 2023	E · Potential for harm, repeated	The facility did not perform required COVID-19 testing on residents and staff.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 5).

Year	Citations	Worst severity that year
2023	13	F
2024	10	E
2025	11	E
2026	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Indiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.30	3.42	3.95	top 49% in Indiana; bottom 26% in the U.S.
Registered Nurse hours	0.45	0.62	0.69	bottom 27% in Indiana; bottom 29% in the U.S.
Weekend total nurse staffing	3.02	3.01	3.50	top 39% in Indiana; bottom 32% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.23	0.47	0.48	bottom 9% in Indiana; bottom 17% in the U.S.
Total nursing staff turnover (%)	34.2	45.9	45.8	top 16% in Indiana; top 22% in the U.S.
RN turnover (%)	20.0	40.4	42.9	top 14% in Indiana; top 13% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.09, RN 0.42, weekend 2.83. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Adams County Memorial Hospital	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2023
Blue Management Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/01/2023
Borne-Bauman, Candice	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2023
Borne-Bauman, Candice	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2023
First Bank of Berne	Organization	ADP of the SNF	NOT APPLICABLE	12/01/2023
Flueckiger, Russell	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2023
Flueckiger, Russell	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2023
Jenkins, Stefanie	Individual	Operational/Managerial Control	NOT APPLICABLE	02/13/2025
Jenkins, Stefanie	Individual	ADP of the SNF	NOT APPLICABLE	02/13/2025
Lehman, Scott	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2023
Lehman, Scott	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2023
Macklin, Larry	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2023
Macklin, Larry	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2023
Masroor, Muhammad	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2017
Masroor, Muhammad	Individual	ADP of the SNF	NOT APPLICABLE	07/18/2025
McIntire, David	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2023
McIntire, David	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2023
Odenthal, Richard	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2017
Omega Healthcare Investors INC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2017
Omg in MSTR Lsco LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/18/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Wedgewood Healthcare Center	1.6 mi	Clarksville, IN	★★☆☆☆	3/5
Charlestown Place at New Albany	1.7 mi	New Albany, IN	★☆☆☆☆	1/5
Westminster Village Kentuckiana	2.2 mi	Clarksville, IN	★★☆☆☆	2/5
Green Valley Care Center	2.3 mi	New Albany, IN	★★★☆☆	2/5	abuse
Autumn Woods Health Campus	2.4 mi	New Albany, IN	★★★★★	4/5
Clark Rehabilitation and Skilled Nursing Center	2.8 mi	Clarksville, IN	★★★★☆	4/5
Lincoln Hills of New Albany	3.1 mi	New Albany, IN	★★★★☆	3/5
Riverview Village	4.0 mi	Clarksville, IN	★★★★☆	4/5
Sellersburg Healthcare Center	4.1 mi	Sellersburg, IN	★★★★☆	3/5
Villages at Historic Silvercrest the	4.1 mi	New Albany, IN	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in New Albany →

Facility data as of CMS processing date 2026-08-01. CCN 155488.

The Care File

Visit checklist — Rolling Hills Healthcare Center

3625 St Joseph Rd, New Albany, IN 47150 · 8129480670

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 155488 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)