Richmond Pines Healthcare and Rehabilitation Cente

Highway 177 S, Hamlet, NC 28345 (opens Google Maps) · Richmond County · (910) 582-0021· 105 certified beds · avg 84 residents/day · certified since Jan 18, 1989 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: PRINCIPLE LONG TERM CARE (40 facilities, chain avg rating 3.0★)

3/5

Health inspection rating (on-site)

inspected Dec 18, 2025

Serious findings on record

Fines, last 3 years

3.98

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 21 inspection findings. Open the full record below to read every finding.

Dec 18, 2025E · Potential for more than minimal harm, pattern
The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. F-0755
Dec 18, 2025E · Potential for more than minimal harm, pattern
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. F-0760
Dec 18, 2025E · Potential for more than minimal harm, pattern
The facility's bedrooms did not give residents visual privacy — such as curtains or dividers — when privacy is needed. F-0914

View all 21 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Dec 18, 2025	E · Potential for more than minimal harm, pattern	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755
Dec 18, 2025	E · Potential for more than minimal harm, pattern	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760
Dec 18, 2025	E · Potential for more than minimal harm, pattern	The facility's bedrooms did not give residents visual privacy — such as curtains or dividers — when privacy is needed. · F-0914
Dec 18, 2025	D · Potential for more than minimal harm, isolated	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883
Dec 18, 2025	D · Potential for more than minimal harm, isolated	The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. · F-0887
Jan 15, 2025	C · Potential for minimal harm, widespread	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · from a complaint · F-0732
May 12, 2022	E · Potential for more than minimal harm, pattern	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641
May 12, 2022	E · Potential for more than minimal harm, pattern	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677
May 12, 2022	E · Potential for more than minimal harm, pattern	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686
May 12, 2022	E · Potential for more than minimal harm, pattern	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690
May 12, 2022	E · Potential for more than minimal harm, pattern	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842
May 12, 2022	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550
May 12, 2022	D · Potential for more than minimal harm, isolated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558
May 12, 2022	D · Potential for more than minimal harm, isolated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
May 12, 2022	D · Potential for more than minimal harm, isolated	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688
May 12, 2022	D · Potential for more than minimal harm, isolated	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them. · F-0694
May 12, 2022	D · Potential for more than minimal harm, isolated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695
May 12, 2022	D · Potential for more than minimal harm, isolated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698
May 12, 2022	D · Potential for more than minimal harm, isolated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758
May 12, 2022	D · Potential for more than minimal harm, isolated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760
May 12, 2022	D · Potential for more than minimal harm, isolated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761

Inspection trend by year

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2022

2025

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Serious (G–L)	Worst severity that year
2022	15	0	E
2025	6	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityNorth Carolina averageU.S. average

Total nurse staffing (hours per resident per day)

3.98

4.01

3.95

Registered Nurse hours

0.65

0.64

0.69

Weekend total nurse staffing

3.42

3.56

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.98	4.01	3.95	top 32% in North Carolina; top 40% in the U.S.
Registered Nurse hours	0.65	0.64	0.69	top 31% in North Carolina; top 42% in the U.S.
Weekend total nurse staffing	3.42	3.56	3.50	top 39% in North Carolina; top 46% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.36	0.41	0.48	top 42% in North Carolina; bottom 44% in the U.S.
Total nursing staff turnover (%)	41.6	49.0	45.8	top 33% in North Carolina; top 41% in the U.S.
RN turnover (%)	58.3	45.7	42.9	bottom 31% in North Carolina; bottom 24% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.40, RN 0.56, weekend 2.92.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.40 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 2/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Richmond Pines Healthcare and Rehabilitation Cente. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Hill, Raymond	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/01/2011
Hill, Robert	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/01/2011
Hill, Stephen	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/01/2011
Bernardini, Holly	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/01/2024
Bernardini, Holly	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2024
Boice, Gale	Individual	Corporate Officer	NOT APPLICABLE	03/05/2018
Boice, Gale	Individual	Operational/Managerial Control	NOT APPLICABLE	03/18/2018
Boice, Gale	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	08/23/2025
Boice, Gale	Individual	ADP of the SNF	NOT APPLICABLE	03/05/2018
Hill, Raymond	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2011
Hill, Robert	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2011
Hill, Stephen	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2011
Johnson, Dianne	Individual	Corporate Director	NOT APPLICABLE	01/01/2011
Principle Long Term Care, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2011
Wagner, Michael	Individual	Managing Control - Governing Body	NOT APPLICABLE	11/13/2023
Wagner, Michael	Individual	ADP of the SNF	NOT APPLICABLE	06/12/2025

All 16 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Principle Long Term Care — 40 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

River Trace Nursing and Rehabilitation Center — Washington, NC · overall 1/5
Riverpoint Crest Nursing and Rehabilitation Center — New Bern, NC · overall 3/5
Smoky Mountain Health and Rehabilitation Center — Waynesville, NC · overall 3/5
Springbrook Nursing and Rehabilitation Center — Clayton, NC · overall 3/5
Tower Nursing and Rehabilitation Center — Raleigh, NC · overall 2/5
University Place Nursing and Rehabilitation Center — Charlotte, NC · overall 1/5
Westwood Hills Nursing and Rehabilitation Center — Wilkesboro, NC · overall 2/5abuse
Willow Creek Nursing and Rehabilitation Center — Goldsboro, NC · overall 2/5

Listed by state, then facility name — not a ranking. Showing 8 of the 39 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"How do you ensure privacy for residents in shared rooms during dressing and personal care?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
"Where do you post your daily staffing numbers, and can I see today's?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 42% total nursing staff turnover here — who on the care team has been with you longest?"
"The ownership record on file lists 16 owning or managing parties — who makes the decisions about staffing levels?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Pruitthealth-Rockingham	4.1 mi	Rockingham, NC	★★★★☆	4/5
Scottish Pines Rehabilitation and Nursing Center	15.9 mi	Laurinburg, NC	★★★★☆	4/5
Scotia Village - SNF	16.1 mi	Laurinburg, NC	★★★★★	5/5
Rehab Center of Cheraw	18.9 mi	Cheraw, SC		—/5	SFF
Cheraw Healthcare	19.2 mi	Cheraw, SC	★★☆☆☆	2/5
Bennettsville Health and Rehabilitation Center	19.6 mi	Bennettsville, SC	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Hamlet →

Facility data as of CMS processing date 2026-08-01. CCN 345293.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Richmond Pines Healthcare and Rehabilitation Cente

Highway 177 S, Hamlet, NC 28345 · (910) 582-0021

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "How do you ensure privacy for residents in shared rooms during dressing and personal care?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
☐ "Where do you post your daily staffing numbers, and can I see today's?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 42% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "The ownership record on file lists 16 owning or managing parties — who makes the decisions about staffing levels?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345293 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)