Riverpoint Crest Nursing and Rehabilitation Center

Name: Riverpoint Crest Nursing and Rehabilitation Center
Address: 2600 Old Cherry Point Road, New Bern, NC, 28563, US
Telephone: 2526374730

2600 Old Cherry Point Road, New Bern, NC 28563 · Craven County · 105 certified beds · avg 92 residents/day · certified since Oct 1, 1981

Part of chain: PRINCIPLE LONG TERM CARE (40 facilities, chain avg rating 3.0★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.65

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 18, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Sep 18, 2025	D · Potential for harm, one-off	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences.
Sep 18, 2025	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Sep 18, 2025	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Sep 18, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 18, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 18, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Sep 18, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 18, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 26, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 26, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 26, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Sep 26, 2024	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Sep 26, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 4, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Aug 4, 2023	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (5 → 9).

Year	Citations	Worst severity that year
2023	2	E
2024	5	D
2025	9	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.65	4.01	3.95	bottom 48% in North Carolina; bottom 44% in the U.S.
Registered Nurse hours	0.57	0.64	0.69	top 42% in North Carolina; bottom 48% in the U.S.
Weekend total nurse staffing	3.21	3.56	3.50	bottom 46% in North Carolina; bottom 42% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.41	0.41	0.48	top 33% in North Carolina; top 46% in the U.S.
Total nursing staff turnover (%)	23.4	49.0	45.8	top 3% in North Carolina; top 5% in the U.S.
RN turnover (%)	0.0	45.7	42.9	top 1% in North Carolina; top 1% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.36, RN 0.53, weekend 2.95. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 1/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Hill, Raymond	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/01/2011
Boice, Gale	Individual	Corporate Officer	NOT APPLICABLE	03/05/2018
Boice, Gale	Individual	Operational/Managerial Control	NOT APPLICABLE	03/18/2018
Boice, Gale	Individual	ADP of the SNF	NOT APPLICABLE	03/05/2018
Harris, Pamela	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/26/2022
Harris, Pamela	Individual	ADP of the SNF	NOT APPLICABLE	12/26/2022
Hill, Raymond	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2011
Hill, Robert	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2011
Hill, Stephen	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2011
Johnson, Dianne	Individual	Corporate Officer	NOT APPLICABLE	01/01/2011
Principle Long Term Care, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2011
Smith, Deryn	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/01/2021
Smith, Deryn	Individual	ADP of the SNF	NOT APPLICABLE	06/16/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How are residents and families included in care plan meetings, and how often do those meetings happen?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Pruitthealth-Trent	4.3 mi	New Bern, NC	★☆☆☆☆	1/5
Pruitthealth-Neuse	4.5 mi	New Bern, NC	★★☆☆☆	2/5
Bayview Nursing & Rehabilitation Center	7.1 mi	New Bern, NC	★★★★☆	4/5
Grantsbrook Nursing and Rehabilitation Center	12.2 mi	Grantsboro, NC	★★★★★	4/5
Brook Stone Living Center	12.6 mi	Pollocksville, NC	★★☆☆☆	3/5
Cherry Point Bay Nursing and Rehabilitation Center	14.8 mi	Havelock, NC	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in New Bern →

Facility data as of CMS processing date 2026-08-01. CCN 345211.

The Care File

Visit checklist — Riverpoint Crest Nursing and Rehabilitation Center

2600 Old Cherry Point Road, New Bern, NC 28563 · 2526374730

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How are residents and families included in care plan meetings, and how often do those meetings happen?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345211 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)