Regal Heights Rehabilitation and Health Care Cente

Name: Regal Heights Rehabilitation and Health Care Cente
Address: 70-05 35th Avenue, Jackson Heights, NY, 11372, US
Telephone: 7186625100

70-05 35th Avenue, Jackson Heights, NY 11372 · Queens County · 280 certified beds · avg 274 residents/day · certified since Feb 8, 2000

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.25

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (20)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 17, 2026	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 17, 2026	F · Potential for harm, facility-wide	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Feb 17, 2026	E · Potential for harm, repeated	The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. · from a complaint
Feb 17, 2026	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Feb 17, 2026	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Dec 1, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 1, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Dec 1, 2023	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Dec 1, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 1, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 1, 2023	D · Potential for harm, one-off	The facility did not honor residents' individual preferences, choices, values, and beliefs in their daily life and care.
Dec 1, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Dec 1, 2023	D · Potential for harm, one-off	The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit.
Dec 1, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 10, 2021	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Sep 10, 2021	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 10, 2021	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Sep 10, 2021	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Sep 10, 2021	D · Potential for harm, one-off	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults.
Sep 10, 2021	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (9 → 4).

Year	Citations	Worst severity that year
2021	6	E
2023	9	E
2026	5	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.25	3.58	3.95	bottom 41% in New York; bottom 24% in the U.S.
Registered Nurse hours	0.79	0.68	0.69	top 23% in New York; top 28% in the U.S.
Weekend total nurse staffing	3.02	3.13	3.50	top 48% in New York; bottom 32% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.60	0.48	0.48	top 23% in New York; top 23% in the U.S.
Total nursing staff turnover (%)	31.5	40.3	45.8	top 32% in New York; top 17% in the U.S.
RN turnover (%)	52.1	39.8	42.9	bottom 22% in New York; bottom 32% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.09, RN 0.75, weekend 2.87. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Partnership

Owner / manager	Type	Role	Stake	Since
Berger, Martin	Individual	5% or Greater Direct Ownership Interest	25%	12/28/2000
Fahey, Mary	Individual	5% or Greater Direct Ownership Interest	17%	01/01/2009
Madden, William	Individual	5% or Greater Direct Ownership Interest	17%	12/28/2000
Place, Kevin	Individual	W-2 Managing Employee	NOT APPLICABLE	01/01/2010

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you inspect and maintain essential equipment, and how quickly are repairs made?"
"What were the findings behind this administration citation, and what has leadership changed since?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Queens Boulevard Extended Care Facility	0.7 mi	Woodside, NY	★★★★☆	4/5
Central Queens Rehab & Nursing Center	1.8 mi	Maspeth, NY	★★★☆☆	3/5
Park Terrace Care Center	2.1 mi	Corona, NY	★★☆☆☆	2/5
New York Center for Rehabilitation & Nursing	2.2 mi	Astoria, NY	★★★★★	5/5
Dry Harbor Nursing Home	2.5 mi	Middle Village, NY	★★★★★	4/5
Rego Park Nursing Home	2.5 mi	Flushing, NY	★★★☆☆	3/5
Coler Rehabilitation and Nursing Care Center	3.1 mi	Roosevelt Island, NY	★★★★★	5/5
Forest Hills Care Center	3.1 mi	Forest Hills, NY	★★★★☆	3/5
Fairview Nursing Care Center INC.	3.1 mi	Forest Hills, NY	★★★★☆	3/5
Forest View Center for Rehabilitation & Nursing	3.1 mi	Forest Hills, NY	★★★★★	5/5
Mary Manning Walsh Nursing Home Co INC	3.2 mi	New York, NY	★★★★★	4/5
Waterview Nursing Care Center	3.9 mi	Flushing, NY	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Jackson Heights →

Facility data as of CMS processing date 2026-08-01. CCN 335820.

The Care File

Visit checklist — Regal Heights Rehabilitation and Health Care Cente

70-05 35th Avenue, Jackson Heights, NY 11372 · 7186625100

Health inspection rating 2/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you inspect and maintain essential equipment, and how quickly are repairs made?"
☐ "What were the findings behind this administration citation, and what has leadership changed since?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335820 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)