Raleigh Court Health and Rehabilitation Center

Name: Raleigh Court Health and Rehabilitation Center
Address: 1527 GRANDIN ROAD SOUTHWEST, Roanoke, VA, 24015, US
Telephone: 5403429525

1527 Grandin Road Southwest, Roanoke, VA 24015 · Roanoke City County · 120 certified beds · avg 113 residents/day · certified since Apr 6, 1990

Part of chain: LIFEWORKS REHAB (64 facilities, chain avg rating 2.1★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.10

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Mar 12, 2020 · F-0689

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Aug 2, 2019 (Past Non-Compliance)

All citations in the current public record (29)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 15, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 15, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Aug 15, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 15, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 15, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Aug 15, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Aug 15, 2024	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
May 22, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
May 22, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
May 22, 2024	D · Potential for harm, one-off	The facility did not provide timely, approved x-ray services or have an agreement with an approved provider to supply them. · from a complaint
May 22, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Dec 19, 2022	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Dec 19, 2022	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Dec 19, 2022	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Dec 19, 2022	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Dec 19, 2022	D · Potential for harm, one-off	The facility hired someone with an official finding of abuse, neglect, exploitation, or theft against them. Facilities are not allowed to employ people with such findings.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Dec 19, 2022	C · Minimal risk, facility-wide	The facility did not honor a resident's right to choose their own attending doctor. Residents get to decide which physician oversees their care.
Mar 12, 2020	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (17 → 7).

Year	Citations	Serious (G–L)	Worst severity that year
2020	1	1	G ▲
2022	17	0	E
2024	11	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.10	3.67	3.95	bottom 30% in Virginia; bottom 17% in the U.S.
Registered Nurse hours	0.50	0.66	0.69	bottom 47% in Virginia; bottom 38% in the U.S.
Weekend total nurse staffing	2.75	3.21	3.50	bottom 36% in Virginia; bottom 19% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.32	0.46	0.48	bottom 44% in Virginia; bottom 36% in the U.S.
Total nursing staff turnover (%)	53.4	48.1	45.8	bottom 38% in Virginia; bottom 28% in the U.S.
RN turnover (%)	58.8	48.2	42.9	bottom 30% in Virginia; bottom 23% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.48, RN 0.56, weekend 3.10. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Charles 1994 & Family LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/28/2021
Charles 1994 Family Grantor Trust	Organization	5% or Greater Indirect Ownership Interest	—	05/28/2021
Charles 1994 LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/28/2021
Edward 1998 Family Grantor Trust	Organization	5% or Greater Indirect Ownership Interest	—	05/28/2021
Edward 1998 LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/28/2021
KSS 2000 Family Trust	Organization	5% or Greater Indirect Ownership Interest	—	05/28/2021
ML 2000 Family Trust	Organization	5% or Greater Indirect Ownership Interest	—	05/28/2021
Raleigh Court Holdings I LLC	Organization	5% or Greater Direct Ownership Interest	100%	05/28/2021
Redrock West LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/28/2021
Saul 2012 Family Grantor Trust	Organization	5% or Greater Indirect Ownership Interest	—	05/28/2021
Saul 2012 LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/28/2021
Flannagan, Korie	Individual	W-2 Managing Employee	NOT APPLICABLE	09/13/2023
RCZBM West Manager LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	05/28/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Where do you post your daily staffing numbers, and can I see today's?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Old Southwest Health and Rehabilitation	1.7 mi	Roanoke, VA	★☆☆☆☆	1/5
Brandon Oaks Nursing and Rehabilitation Center	2.0 mi	Roanoke, VA	★★★★★	4/5
South Roanoke Nursing and Rehabilitation	2.1 mi	Roanoke, VA	★★★☆☆	2/5
Davis and McDaniel Veterans Care Center	2.2 mi	Roanoke, VA	★★★★★	5/5
Our Lady of the Valley	2.3 mi	Roanoke, VA	★★★★☆	4/5
Salem Health & Rehabilitation	2.6 mi	Salem, VA	★☆☆☆☆	2/5
Pheasant Ridge Nursing and Rehabilitation	2.9 mi	Roanoke, VA	★★☆☆☆	2/5
Friendship Health and Rehab Center - South	4.0 mi	Roanoke, VA	★★★☆☆	3/5
Friendship Health and Rehab Center	4.5 mi	Roanoke, VA	★★★★☆	4/5
Star City Rehabilitation and Nursing	4.8 mi	Roanoke, VA	★★☆☆☆	3/5
Snyder Nursing Home	4.9 mi	Salem, VA	★★★★★	4/5
Berkshire Health & Rehabilitation Center	5.2 mi	Vinton, VA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Roanoke →

Facility data as of CMS processing date 2026-08-01. CCN 495209.

The Care File

Visit checklist — Raleigh Court Health and Rehabilitation Center

1527 Grandin Road Southwest, Roanoke, VA 24015 · 5403429525

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Most serious findings on record:

▲ Mar 12, 2020 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Where do you post your daily staffing numbers, and can I see today's?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495209 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)