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Brandon Oaks Nursing and Rehabilitation Center
3837 Brandon Avenue SW, Roanoke, VA 24018 (opens Google Maps) · Roanoke County · (540) 776-2616· 62 certified beds · avg 59 residents/day · certified since Apr 1, 2004 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
4/5
Health inspection rating (on-site)
inspected Sep 8, 2023
0
Serious findings on record
$0
Fines, last 3 years
6.00
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 12 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. F-0641
The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint F-0755
View all 12 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 8, 2023 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Sep 8, 2023 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Sep 8, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint · F-0755 |
| Aug 24, 2021 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Aug 24, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Aug 24, 2021 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Feb 27, 2020 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Feb 27, 2020 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Feb 27, 2020 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Feb 27, 2020 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Feb 27, 2020 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Feb 27, 2020 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).
All citationsSerious citations (G–L)
2020
All citations: 6
Serious citations (G–L): 0
2021
All citations: 3
Serious citations (G–L): 0
2023
All citations: 3
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2020 | 6 | 0 | E |
| 2021 | 3 | 0 | F |
| 2023 | 3 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityVirginia averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 6.00
Virginia average: 3.67
U.S. average: 3.95
Registered Nurse hours
This facility: 0.96
Virginia average: 0.66
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.04
Virginia average: 3.21
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.00 | 3.67 | 3.95 | top 4% in Virginia; top 4% in the U.S. |
| Registered Nurse hours | 0.96 | 0.66 | 0.69 | top 12% in Virginia; top 17% in the U.S. |
| Weekend total nurse staffing | 5.04 | 3.21 | 3.50 | top 6% in Virginia; top 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.78 | 0.46 | 0.48 | top 9% in Virginia; top 12% in the U.S. |
| Total nursing staff turnover (%) | 34.6 | 48.1 | 45.8 | top 18% in Virginia; top 23% in the U.S. |
| RN turnover (%) | 47.1 | 48.2 | 42.9 | top 49% in Virginia; bottom 40% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.40, RN 0.87, weekend 4.54.Comparing with Medicare Care Compare? Care Compare shows the raw figure (5.40 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Brandon Oaks Nursing and Rehabilitation Center. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Downs, Charles | Individual | Corporate Officer | NOT APPLICABLE | 08/01/2022 |
| Downs, Charles | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/01/2022 |
| Duran-Ballen, J Esteban | Individual | Corporate Director | NOT APPLICABLE | 05/23/2024 |
| Duran-Ballen, J Esteban | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/23/2024 |
| Duran-Ballen, J Esteban | Individual | ADP of the SNF | NOT APPLICABLE | 05/23/2024 |
| Hicklin, Jennifer | Individual | Corporate Officer | NOT APPLICABLE | 08/22/2022 |
| Mitchell, William | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2025 |
| Sandy, Phillip | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/02/2025 |
| Virginia Lutheran Homes, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 04/01/2014 |
| Virginia Lutheran Homes, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 04/01/2014 |
All 10 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 35% total nursing staff turnover here — who on the care team has been with you longest?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 18 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Salem Health & Rehabilitation | 1.0 mi | Salem, VA | ★☆☆☆☆ | 2/5 | |
| Davis and McDaniel Veterans Care Center | 1.1 mi | Roanoke, VA | ★★★★★ | 5/5 | |
| Raleigh Court Health and Rehabilitation Center | 2.0 mi | Roanoke, VA | ★★★★☆ | 3/5 | |
| South Roanoke Nursing and Rehabilitation | 3.1 mi | Roanoke, VA | ★★★☆☆ | 2/5 | |
| Snyder Nursing Home | 3.2 mi | Salem, VA | ★★★★★ | 4/5 | |
| Old Southwest Health and Rehabilitation | 3.6 mi | Roanoke, VA | ★☆☆☆☆ | 1/5 | |
| Pheasant Ridge Nursing and Rehabilitation | 4.0 mi | Roanoke, VA | ★★☆☆☆ | 2/5 | |
| Our Lady of the Valley | 4.2 mi | Roanoke, VA | ★★★★☆ | 4/5 | |
| Friendship Health and Rehab Center - South | 4.2 mi | Roanoke, VA | ★★★☆☆ | 3/5 | |
| Friendship Health and Rehab Center | 5.7 mi | Roanoke, VA | ★★★★☆ | 4/5 | |
| Richfield Health Center - Salem | 6.4 mi | Salem, VA | ★★★☆☆ | 3/5 | |
| Star City Rehabilitation and Nursing | 6.6 mi | Roanoke, VA | ★★☆☆☆ | 3/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Roanoke, VA — 3 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Berkshire Health & Rehabilitation Center — Vinton, VA · overall 4/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 495373.