Porter Hills Health Center

Name: Porter Hills Health Center
Address: 3600 Fulton St E, Grand Rapids, MI, 49546, US
Telephone: 6169494971

3600 Fulton St E, Grand Rapids, MI 49546 · Kent County · 39 certified beds · avg 36 residents/day · certified since Jul 1, 1976

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.03

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (9)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jul 24, 2025	E · Potential for harm, repeated	The facility did not keep residents' personal and medical information private and confidential.
Aug 1, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 1, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Aug 1, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Aug 1, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 1, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Jun 14, 2023	F · Potential for harm, facility-wide	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Jun 14, 2023	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Jun 14, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 1).

Year	Citations	Worst severity that year
2023	3	F
2024	5	F
2025	1	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Michigan avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.03	4.32	3.95	top 15% in Michigan; top 13% in the U.S.
Registered Nurse hours	0.87	0.84	0.69	top 38% in Michigan; top 22% in the U.S.
Weekend total nurse staffing	4.81	3.79	3.50	top 12% in Michigan; top 8% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.67	0.49	0.48	top 21% in Michigan; top 18% in the U.S.
Total nursing staff turnover (%)	30.0	44.1	45.8	top 15% in Michigan; top 14% in the U.S.
RN turnover (%)	22.2	39.2	42.9	top 18% in Michigan; top 17% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.58, RN 0.79, weekend 4.38. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
United Methodist Retirement Communities, INC.	Organization	5% or Greater Direct Ownership Interest	100%	03/01/2019
Boettcher, Iris	Individual	Operational/Managerial Control	NOT APPLICABLE	05/15/2013
Boettcher, Iris	Individual	ADP of the SNF	NOT APPLICABLE	01/28/2025
Carlson, Kalen	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2024
Carlson, Kalen	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2024
Fetyko, Stephen	Individual	Corporate Director	NOT APPLICABLE	03/01/2019
Fetyko, Stephen	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2019
Fetyko, Stephen	Individual	Trustee of the SNF	NOT APPLICABLE	03/01/2019
Fetyko, Stephen	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2019
Fritz, Michael	Individual	Corporate Officer	NOT APPLICABLE	03/01/2019
Ives, Harlem	Individual	Corporate Officer	NOT APPLICABLE	07/01/2024
Maag, Nicole	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2021
Maag, Nicole	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2021
Maag, Nicole	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2021
Nixon, John	Individual	Corporate Officer	NOT APPLICABLE	03/01/2019
Umrcph, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2019
Watkins, Trisha	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2021
Watkins, Trisha	Individual	ADP of the SNF	NOT APPLICABLE	02/19/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"How many hours a day is a registered nurse physically in the building, including weekends?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Valley Health Center	1.2 mi	Grand Rapids, MI	★★★★★	5/5
Corewell Health Rehabilitation & Nursing Center -	1.7 mi	Grand Rapids, MI	★★★★★	5/5
Mission Point Nursing & Physical Rehabilitation Ce	1.7 mi	Grand Rapids, MI	★★☆☆☆	2/5
Holland Home - Raybrook Manor	2.6 mi	Grand Rapids, MI	★★★★★	4/5
Medilodge of Grand Rapids	2.6 mi	Grand Rapids, MI	★☆☆☆☆	1/5
Clark Retirement Community	2.8 mi	Grand Rapids, MI	★★☆☆☆	2/5
Optalis Health & Rehabilitation at Kent-Crossing	2.8 mi	Grand Rapids, MI	★☆☆☆☆	1/5
Optalis Health & Rehabilitation at Leonard	3.0 mi	Grand Rapids, MI	★★★☆☆	3/5
Corewell Health Grand Rapids Hospitals Rehabilitat	3.3 mi	Grand Rapids, MI	★★★★★	5/5
Mary Free Bed Sub-Acute Rehabilitation	4.1 mi	Grand Rapids, MI	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Grand Rapids →

Facility data as of CMS processing date 2026-08-01. CCN 235310.

The Care File

Visit checklist — Porter Hills Health Center

3600 Fulton St E, Grand Rapids, MI 49546 · 6169494971

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "How many hours a day is a registered nurse physically in the building, including weekends?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 235310 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)