Phoebe Richland HCC

Name: Phoebe Richland HCC
Address: 108 SOUTH MAIN STREET, Richlandtown, PA, 18955, US
Telephone: 2673714512

108 South Main Street, Richlandtown, PA 18955 · Bucks County · 143 certified beds · avg 118 residents/day · certified since Jan 1, 1967

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.48

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (8)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 19, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Feb 19, 2026	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Feb 19, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 19, 2026	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Feb 19, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not provide special eating equipment and utensils — like adaptive cups or easy-grip silverware — for residents who need them, along with appropriate help at meals.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 5).

Year	Citations	Serious (G–L)	Worst severity that year
2025	3	0	D
2026	5	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Pennsylvania avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.48	3.94	3.95	bottom 41% in Pennsylvania; bottom 36% in the U.S.
Registered Nurse hours	0.73	0.80	0.69	top 40% in Pennsylvania; top 34% in the U.S.
Weekend total nurse staffing	3.34	3.58	3.50	bottom 50% in Pennsylvania; bottom 50% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.57	0.56	0.48	top 33% in Pennsylvania; top 26% in the U.S.
Total nursing staff turnover (%)	35.7	44.5	45.8	top 25% in Pennsylvania; top 26% in the U.S.
RN turnover (%)	33.3	39.9	42.9	top 37% in Pennsylvania; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.35, RN 0.70, weekend 3.22. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 2/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Phoebe-Devitt Homes	Organization	5% or Greater Direct Ownership Interest	100%	01/01/1966
Alfaro, Tracy	Individual	Operational/Managerial Control	NOT APPLICABLE	05/19/2019
Alfaro, Tracy	Individual	ADP of the SNF	NOT APPLICABLE	05/19/2019
Baer, Thomas	Individual	Corporate Officer	NOT APPLICABLE	01/01/2022
Baer, Thomas	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2022
Baer, Thomas	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2022
Baker Tilly Advisory Group LP	Organization	ADP of the SNF	NOT APPLICABLE	05/29/2024
Barley, Richard	Individual	Operational/Managerial Control	NOT APPLICABLE	03/18/2025
Barley, Richard	Individual	ADP of the SNF	NOT APPLICABLE	03/18/2025
Bell, Carmen	Individual	Operational/Managerial Control	NOT APPLICABLE	04/04/2022
Bendel, Daniel	Individual	Corporate Director	NOT APPLICABLE	01/31/2000
Bendel, Daniel	Individual	Operational/Managerial Control	NOT APPLICABLE	01/31/2000
Bendel, Daniel	Individual	ADP of the SNF	NOT APPLICABLE	01/31/2000
Bertolette, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2017
Bertolette, Robert	Individual	Trustee of the SNF	NOT APPLICABLE	07/01/2017
Brand, Heather	Individual	ADP of the SNF	NOT APPLICABLE	04/29/2025
Call, Carrie	Individual	Operational/Managerial Control	NOT APPLICABLE	12/09/2019
Call, Carrie	Individual	Trustee of the SNF	NOT APPLICABLE	12/09/2019
Calvert, Scott	Individual	Corporate Director	NOT APPLICABLE	05/11/2020
Calvert, Scott	Individual	Operational/Managerial Control	NOT APPLICABLE	05/11/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"What adaptive eating equipment do you provide, and how do you decide who needs help at meals?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Belle Terrace	2.8 mi	Quakertown, PA	★★★☆☆	3/5
Quakertown Center	3.0 mi	Quakertown, PA	★★★☆☆	3/5
Lifequest Nursing Center	4.0 mi	Quakertown, PA	★★★★☆	4/5
Valley Manor Rehabilitation and Healthcare Center	5.0 mi	Coopersburg, PA	★★☆☆☆	3/5
Community at Rockhill, the	8.7 mi	Sellersville, PA	★★★★★	5/5
Lutheran Community at Telford	9.6 mi	Telford, PA	★★★★★	4/5
Pennsburg Manor	10.4 mi	Pennsburg, PA	★★★★☆	4/5
Moravian Village of Bethlehem	10.8 mi	Bethlehem, PA	★★★★★	4/5
Souderton Mennonite Homes	10.9 mi	Souderton, PA	★★★★★	5/5
Holy Family Manor	11.1 mi	Bethlehem, PA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Richlandtown →

Facility data as of CMS processing date 2026-08-01. CCN 395023.

The Care File

Visit checklist — Phoebe Richland HCC

108 South Main Street, Richlandtown, PA 18955 · 2673714512

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "What adaptive eating equipment do you provide, and how do you decide who needs help at meals?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 395023 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)