How to file a complaint about care →
No fines or payment denials in the published 3-year window.
359 Randolph St, Parker City, IN 47368 (opens Google Maps) · Randolph County · (765) 468-8280· 89 certified beds · avg 54 residents/day · certified since Mar 1, 1993 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: TLC MANAGEMENT (20 facilities, chain avg rating 3.8★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 6 inspection findings. Open the full record below to read every finding.
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint F-0880
The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. F-0565
The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. F-0578
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 29, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880 |
| Aug 2, 2024 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. · F-0565 |
| May 23, 2022 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| May 23, 2022 | D · Potential for more than minimal harm, isolated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · F-0645 |
| May 23, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| May 23, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide the right treatment and services for residents with dementia or signs of dementia. Dementia care requires specific approaches, training, and patience. · F-0744 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 4 | 0 | D |
| 2024 | 1 | 0 | E |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Indiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.83 | 3.42 | 3.95 | top 20% in Indiana; top 47% in the U.S. |
| Registered Nurse hours | 0.65 | 0.62 | 0.69 | top 35% in Indiana; top 42% in the U.S. |
| Weekend total nurse staffing | 3.23 | 3.01 | 3.50 | top 28% in Indiana; bottom 43% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.49 | 0.47 | 0.48 | top 34% in Indiana; top 34% in the U.S. |
| Total nursing staff turnover (%) | 51.4 | 45.9 | 45.8 | bottom 31% in Indiana; bottom 33% in the U.S. |
| RN turnover (%) | 27.3 | 40.4 | 42.9 | top 26% in Indiana; top 24% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.74, RN 0.63, weekend 3.15.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.74 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Parker Health Care & Rehabilitation Center. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Riverview Hospital | Organization | 5% or Greater Direct Ownership Interest | 100% | 04/01/2012 |
| Calver, Teresa | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2025 |
| Durr, Angela | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2012 |
| Durr, Angela | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2012 |
| Dwight A. Ott and Gloria Ott | Organization | Trustee of the SNF | NOT APPLICABLE | 04/01/2012 |
| Friend, Jayna | Individual | Corporate Officer | NOT APPLICABLE | 06/03/2021 |
| Gibson, Cullen | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 07/02/2025 |
| Hyatt, David | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2012 |
| Hyatt, David | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2012 |
| Ott Family Trust | Organization | Trustee of the SNF | NOT APPLICABLE | 04/01/2012 |
| Ott, Connie | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 07/25/2025 |
| Ott, Dwight | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 07/14/2025 |
| Ott, Gary | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 07/25/2025 |
| Ott, Ryan | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 07/02/2025 |
| Parker Health Care Management LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/01/2012 |
| Parker Healthcare Operations | Organization | Operational/Managerial Control | NOT APPLICABLE | 04/01/2012 |
| Parker Healthcare Operations | Organization | ADP of the SNF | NOT APPLICABLE | 11/05/2025 |
| Suer, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2012 |
| Suer, Robert | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2012 |
| Tender Loving Care Management INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 04/01/2012 |
Showing 20 of 21 parties CMS has on file for this facility; 1 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain TLC Management — 20 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 19 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Envive of Muncie | 5.1 mi | Muncie, IN | ★★☆☆☆ | 3/5 | |
| Cardinal Care Strategies | 6.9 mi | Muncie, IN | ★☆☆☆☆ | 1/5 | abuseSFF |
| Albany Health Care & Rehabilitation Center | 8.2 mi | Albany, IN | ★★☆☆☆ | 2/5 | abuse |
| Brookside Care Strategies | 8.5 mi | Muncie, IN | —/5 | abuseSFF | |
| Waters of Muncie, the | 9.9 mi | Muncie, IN | ★★☆☆☆ | 2/5 | |
| Signature Healthcare of Muncie | 10.2 mi | Muncie, IN | ★☆☆☆☆ | 1/5 | abuse |
| Waters Edge Village | 11.0 mi | Muncie, IN | ★★★★☆ | 3/5 | |
| Pineknoll Rehabilitation Centre | 11.9 mi | Winchester, IN | ★★★★☆ | 4/5 | |
| Bethel Pointe Health and Rehab | 12.1 mi | Muncie, IN | ★★★★★ | 4/5 | |
| Woodlands the | 12.1 mi | Muncie, IN | ★★☆☆☆ | 2/5 | |
| Brickyard Healthcare - Muncie Care Center | 12.3 mi | Muncie, IN | ★★★☆☆ | 2/5 | |
| Morrison Woods Health Campus | 13.0 mi | Muncie, IN | ★★★★☆ | 3/5 |
Facility data as of CMS processing date 2026-08-01. CCN 155489.
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