New England Pediatric Care

Name: New England Pediatric Care
Address: 78 BOSTON ROAD, North Billerica, MA, 01862, US
Telephone: 9786675123

78 Boston Road, North Billerica, MA 01862 · Middlesex County · 80 certified beds · avg 75 residents/day · certified since Apr 12, 2023

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.66

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (5)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 20, 2025	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Mar 20, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 9, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 9, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Sep 27, 2023	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint

Inspection trend by year

Year	Citations	Worst severity that year
2023	1	D
2024	2	D
2025	2	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.66	3.89	3.95	top 12% in Massachusetts; top 19% in the U.S.
Registered Nurse hours	0.74	0.65	0.69	top 25% in Massachusetts; top 32% in the U.S.
Weekend total nurse staffing	3.67	3.51	3.50	top 31% in Massachusetts; top 35% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.00	0.46	0.48	top 4% in Massachusetts; top 6% in the U.S.
Total nursing staff turnover (%)	30.7	38.2	45.8	top 30% in Massachusetts; top 16% in the U.S.
RN turnover (%)	33.3	42.6	42.9	top 31% in Massachusetts; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 8.11, RN 1.29, weekend 6.37. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Tufts Medical Center Parent INC	Organization	5% or Greater Indirect Ownership Interest	100%	10/01/2014
Tufts-Medical Center, Parent INC.	Organization	5% or Greater Direct Ownership Interest	100%	11/15/1985
Agba, Chibueze	Individual	Corporate Director	NOT APPLICABLE	08/17/2009
Mazerall, Lauren	Individual	W-2 Managing Employee	NOT APPLICABLE	09/07/2021
Mazerall, Lauren	Individual	Corporate Officer	NOT APPLICABLE	09/07/2021
Mazerall, Lauren	Individual	Operational/Managerial Control	NOT APPLICABLE	09/07/2021
McDonald, John	Individual	W-2 Managing Employee	NOT APPLICABLE	09/24/2014
McDonald, John	Individual	Corporate Director	NOT APPLICABLE	06/11/1998
Tufts-Medical Center, Parent INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	11/15/1985
Weinstein, Jeffrey	Individual	Corporate Director	NOT APPLICABLE	06/16/2003
Zane, Ellen	Individual	Corporate Director	NOT APPLICABLE	01/26/2004

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Life Care Center of Merrimack Valley	0.0 mi	Billerica, MA	★★☆☆☆	2/5
Sunny Acres Skilled Nursing and Rehabilitation Ctr	1.4 mi	Chelmsford, MA	★★★★☆	4/5
Vantage at Lowell LLC	2.8 mi	Lowell, MA	★★☆☆☆	2/5
Blaire House of Tewksbury	3.1 mi	Tewksbury, MA	★☆☆☆☆	1/5	SFF
Regalcare at Lowell	3.4 mi	Lowell, MA	★☆☆☆☆	1/5
Palm Springs Post Acute	3.7 mi	Chelmsford, MA	★★☆☆☆	2/5
Care One at Lowell	4.1 mi	Lowell, MA	★★★☆☆	3/5
Fairhaven Healthcare Center	4.4 mi	Lowell, MA	★★☆☆☆	2/5
D'youville Senior Care	4.9 mi	Lowell, MA	★☆☆☆☆	1/5
Northwood Rehabilitation & Healthcare Center	5.0 mi	Lowell, MA	★☆☆☆☆	1/5
D'youville Care for Advanced Therapy	5.1 mi	Lowell, MA	★★★★★	5/5
Carleton-Willard Village Retirement & Nursing Ctr	6.7 mi	Bedford, MA	★★★★★	3/5

Compare this facility with the 3 closest →

All facilities in North Billerica →

Facility data as of CMS processing date 2026-08-01. CCN 225785.

The Care File

Visit checklist — New England Pediatric Care

78 Boston Road, North Billerica, MA 01862 · 9786675123

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225785 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)