Overlook Nursing and Rehabilitation Center

Name: Overlook Nursing and Rehabilitation Center
Address: 14 Rock Avenue, Pascoag, RI, 02859, US
Telephone: 4015682549

14 Rock Avenue, Pascoag, RI 02859 · Providence County · 100 certified beds · avg 86 residents/day · certified since Mar 11, 1989

Part of chain: EDEN HEALTHCARE (7 facilities, chain avg rating 3.0★)

3/5

Health inspection rating (on-site)

Serious findings on record

$10,358

Fines, last 3 years

3.67

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · May 6, 2025 · F-0689

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 5, 2025 (Deficient, Provider has date of correction)

All citations in the current public record (23)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 6, 2025	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 6, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 6, 2025	E · Potential for harm, repeated	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
May 6, 2025	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
May 6, 2025	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
May 6, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
May 6, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
May 6, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 6, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 6, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
May 6, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 6, 2025	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
May 6, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Mar 31, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Jun 14, 2024	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jun 14, 2024	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jun 14, 2024	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Sep 14, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
May 25, 2023	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
May 25, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 25, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
May 25, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
May 25, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 13).

Year	Citations	Serious (G–L)	Worst severity that year
2023	6	0	E
2024	3	0	E
2025	14	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $10,358.

Date	Type	Amount / length
Mar 31, 2025	Fine	$10,358

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Rhode Island avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.67	3.88	3.95	top 48% in Rhode Island; bottom 45% in the U.S.
Registered Nurse hours	0.73	0.80	0.69	bottom 46% in Rhode Island; top 34% in the U.S.
Weekend total nurse staffing	3.30	3.48	3.50	bottom 49% in Rhode Island; bottom 47% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.52	0.55	0.48	top 48% in Rhode Island; top 31% in the U.S.
Total nursing staff turnover (%)	40.7	40.6	45.8	bottom 45% in Rhode Island; top 38% in the U.S.
RN turnover (%)	28.6	37.9	42.9	top 29% in Rhode Island; top 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.71, RN 0.74, weekend 3.35. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Gellis, Louis	Individual	5% or Greater Direct Ownership Interest	100%	02/28/2019
Bannon, Janet	Individual	W-2 Managing Employee	NOT APPLICABLE	12/01/2019
Gellis, Louis	Individual	Corporate Officer	NOT APPLICABLE	02/28/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"How do you explain health changes and treatment options to residents and their families?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Bayberry Commons	1.7 mi	Pascoag, RI	★★☆☆☆	3/5
Crystal Lake Rehabilitation and Care Center	1.8 mi	Pascoag, RI	★☆☆☆☆	1/5
Matulaitis Rehabilitation & Skilled Care	8.0 mi	Putnam, CT	★★★★★	5/5
Greenville Operations Ri LLC DBA Greenville Skille	8.5 mi	Greenville, RI	★☆☆☆☆	1/5	SFF
Cedar Haven Operations LLC DBA Lake Forrest Health	8.5 mi	Smithfield, RI	★☆☆☆☆	1/5	abuse
Lydia Taft House	8.5 mi	Uxbridge, MA	★★★★★	5/5
St Antoine Residence	9.2 mi	North Smithfield, RI	★★★★☆	3/5
Stillwater Assisted Living and Skilled Nursing Com	9.4 mi	Greenville, RI	★★★★☆	4/5
The Friendly Home	9.6 mi	Woonsocket, RI	★☆☆☆☆	1/5
Westview Health Care Center	10.0 mi	Dayville, CT	★★★☆☆	2/5
Cedar Haven Operations Holding LLC Valley View Hea	10.7 mi	Woonsocket, RI	★☆☆☆☆	1/5	abuseSFF
Lanessa Extended Care	10.7 mi	Webster, MA	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Pascoag →

Facility data as of CMS processing date 2026-08-01. CCN 415045.

The Care File

Visit checklist — Overlook Nursing and Rehabilitation Center

14 Rock Avenue, Pascoag, RI 02859 · 4015682549

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $10,358

Most serious findings on record:

▲ May 6, 2025 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "How do you explain health changes and treatment options to residents and their families?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 415045 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)