North Shore - Lij Orzac Center for Rehabilitation

Name: North Shore - Lij Orzac Center for Rehabilitation
Address: 900 Franklin Avenue, Valley Stream, NY, 11580, US
Telephone: 5162566700

900 Franklin Avenue, Valley Stream, NY 11580 · Nassau County · 120 certified beds · avg 92 residents/day · certified since Jan 13, 1989

2/5

Health inspection rating (on-site)

Serious findings on record

$41,575

Fines, last 3 years

5.28

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Aug 2, 2024 · F-0760 · triggered by a complaint

The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.

Why it matters: A serious medication error can cause real harm, hospitalization, or worse.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Sep 10, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (11)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 16, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 16, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 16, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 2, 2024	▲ J · Immediate jeopardy, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Aug 2, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jan 31, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Jan 31, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Jan 31, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Jan 31, 2024	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
Jan 31, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 31, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 3).

Year	Citations	Serious (G–L)	Worst severity that year
2022	1	0	D
2024	7	1	J ▲
2025	3	0	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $41,575.

Date	Type	Amount / length
Aug 2, 2024	Fine	$41,575

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.28	3.58	3.95	top 3% in New York; top 10% in the U.S.
Registered Nurse hours	2.07	0.68	0.69	top 2% in New York; top 2% in the U.S.
Weekend total nurse staffing	4.87	3.13	3.50	top 2% in New York; top 7% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.96	0.48	0.48	top 2% in New York; top 1% in the U.S.
Total nursing staff turnover (%)	29.9	40.3	45.8	top 29% in New York; top 14% in the U.S.
RN turnover (%)	33.8	39.8	42.9	top 43% in New York; top 38% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.95, RN 2.33, weekend 5.49. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Northwell Healthcare INC	Organization	5% or Greater Direct Ownership Interest	100%	07/01/2015
Battinelli, David	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Claster, Mark	Individual	Corporate Officer	NOT APPLICABLE	07/01/2015
Costalas, Konstantine	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Crotty, Margaret	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Cusack, Michele	Individual	W-2 Managing Employee	NOT APPLICABLE	09/12/2017
Cusack, Michele	Individual	Corporate Officer	NOT APPLICABLE	09/12/2017
Dowling, Michael	Individual	W-2 Managing Employee	NOT APPLICABLE	07/01/2015
Dowling, Michael	Individual	Corporate Director	NOT APPLICABLE	07/01/2015
Drummond, Donna	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Epstein, Michael	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Gallo, Kathleen	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Gindi, Harry	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Gloade, Mark	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Goldstein, Richard	Individual	Corporate Officer	NOT APPLICABLE	07/01/2015
Kraemer, Laurence	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Kraut, Jeffrey	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Lynch, Christopher	Individual	W-2 Managing Employee	NOT APPLICABLE	01/01/2000
Mack, William	Individual	Corporate Officer	NOT APPLICABLE	07/01/2015
Miller, Richard	Individual	Corporate Officer	NOT APPLICABLE	09/01/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What systems do you use to prevent medication errors, and what happens when one occurs?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Garden Care Center	1.6 mi	Franklin Square, NY	★★★★★	4/5
The Grand Pavilion for Rehab & Nursing at Rockvill	2.2 mi	Rockville Centre, NY	★★★☆☆	2/5
Rockville Skilled Nursing & Rehabilitation Center,	2.3 mi	Rockville Center, NY	★★★★★	4/5
Lynbrook Restorative Therapy and Nursing	2.4 mi	Lunbrook, NY	★★★★★	4/5
Queen of Peace Residence	3.1 mi	Queens Village, NY	★★★★★	4/5
Mount Sinai South Nassau T C U	3.5 mi	Oceanside, NY	★★★★★	5/5
The Five Towns Premier Rehabilitation & Nursing Ce	3.6 mi	Woodmere, NY	★★☆☆☆	2/5
Oceanside Care Center INC	3.7 mi	Oceanside, NY	★★★★★	4/5
Nassau Rehabilitation & Nursing Center	3.7 mi	Hempstead, NY	★★★☆☆	3/5
Mayfair Care Center	3.8 mi	Hempstead, NY	★☆☆☆☆	2/5
Nys Veterans Home in Nyc	4.5 mi	Jamaica, NY	★★★★☆	4/5
Windsor Park Rehab & Nursing Center	4.6 mi	Queens Village, NY	★★☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Valley Stream →

Facility data as of CMS processing date 2026-08-01. CCN 335700.

The Care File

Visit checklist — North Shore - Lij Orzac Center for Rehabilitation

900 Franklin Avenue, Valley Stream, NY 11580 · 5162566700

Health inspection rating 2/5 · CMS overall 3/5· Fines (3y): $41,575

Most serious findings on record:

▲ Aug 2, 2024 (F-0760, Immediate jeopardy, one-off): The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.

Questions for the administrator:

☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335700 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)