Norfolk Health Care Center
901 East Princess Anne Road, Norfolk, VA 23504 · Norfolk City County · 180 certified beds · avg 166 residents/day · certified since May 4, 1990
Part of chain: LIFEWORKS REHAB (64 facilities, chain avg rating 2.1★)
1/5
Health inspection rating (on-site)
1
Serious findings on record
$102,245
Fines, last 3 years
2.75
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Sep 24, 2025 · F-0725 · triggered by a complaint
The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Why it matters: Understaffing means longer waits for help, missed care, and higher risk of falls and other harm.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Dec 16, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (51)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 12, 2026 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint |
| Mar 12, 2026 | D · Potential for harm, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint |
| Jan 14, 2026 | E · Potential for harm, repeated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint |
| Jan 14, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint |
| Jan 14, 2026 | D · Potential for harm, one-off | The facility did not provide residents with enough to drink, or with drinks matching their needs and preferences, to keep them properly hydrated. · from a complaint |
| Jan 14, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Jan 14, 2026 | D · Potential for harm, one-off | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · from a complaint |
| Sep 24, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint |
| Sep 24, 2025 | E · Potential for harm, repeated | The facility did not provide residents with enough to drink, or with drinks matching their needs and preferences, to keep them properly hydrated. · from a complaint |
| Sep 24, 2025 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint |
| Sep 24, 2025 | D · Potential for harm, one-off | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint |
| Sep 24, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Sep 24, 2025 | D · Potential for harm, one-off | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · from a complaint |
| Sep 5, 2024 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint |
| Jul 15, 2021 | F · Potential for harm, facility-wide | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. |
| Jul 15, 2021 | E · Potential for harm, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jul 15, 2021 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jul 15, 2021 | E · Potential for harm, repeated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Jul 15, 2021 | D · Potential for harm, one-off | The facility did not give residents important notices in a format and language they can understand — for example, translated documents or accessible formats for those with vision or hearing loss. |
| Jul 15, 2021 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Jul 15, 2021 | D · Potential for harm, one-off | The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out. |
| Jul 15, 2021 | D · Potential for harm, one-off | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. |
| Jul 15, 2021 | D · Potential for harm, one-off | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. |
| Jul 15, 2021 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 15, 2021 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jul 15, 2021 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| May 9, 2019 | F · Potential for harm, facility-wide | The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. |
| May 9, 2019 | E · Potential for harm, repeated | The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out. |
| May 9, 2019 | E · Potential for harm, repeated | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. |
| May 9, 2019 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| May 9, 2019 | D · Potential for harm, one-off | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. |
| May 9, 2019 | D · Potential for harm, one-off | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. |
| May 9, 2019 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| May 9, 2019 | D · Potential for harm, one-off | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. |
| May 9, 2019 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| May 9, 2019 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| May 9, 2019 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| May 9, 2019 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| May 9, 2019 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| May 9, 2019 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| May 9, 2019 | D · Potential for harm, one-off | The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life. |
| May 9, 2019 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 17, 2017 | E · Potential for harm, repeated | The facility did not provide the care and services each resident needed to stay as healthy and well as possible. |
| Aug 17, 2017 | E · Potential for harm, repeated | The facility did not keep residents safe from serious medication errors. |
| Aug 17, 2017 | E · Potential for harm, repeated | The facility did not store, cook, or serve food in a safe and clean way. |
| Aug 17, 2017 | E · Potential for harm, repeated | The facility did not provide routine dental care or 24-hour emergency dental care for residents. Nursing homes must make sure residents can get dental treatment when they need it. |
| Aug 17, 2017 | D · Potential for harm, one-off | The facility did not try to resolve residents' complaints quickly. Nursing homes are required to take complaints seriously and act on them promptly. |
| Aug 17, 2017 | D · Potential for harm, one-off | The facility did not give residents proper care to prevent new pressure sores (bed sores) or to heal existing ones. Pressure sores are painful skin wounds that develop when someone stays in one position too long, and good nursing care can usually prevent them. |
| Aug 17, 2017 | D · Potential for harm, one-off | The facility did not keep proper drug records or correctly label medications according to professional standards. Accurate records and labels are how staff know what each medicine is, whose it is, and how to give it safely. |
| Aug 17, 2017 | D · Potential for harm, one-off | The facility did not have an effective program to investigate, control, and prevent the spread of infections. |
| Aug 17, 2017 | D · Potential for harm, one-off | The facility did not keep accurate, complete, and organized medical records for each resident that meet professional standards. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (16 → 12).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2017 | 9 | 0 | E |
| 2019 | 16 | 0 | F |
| 2021 | 12 | 0 | F |
| 2024 | 1 | 0 | D |
| 2025 | 6 | 1 | J ▲ |
| 2026 | 7 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $102,245.
| Date | Type | Amount / length |
|---|---|---|
| Sep 24, 2025 | Fine | $102,245 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.75 | 3.67 | 3.95 | bottom 10% in Virginia; bottom 7% in the U.S. |
| Registered Nurse hours | 0.39 | 0.66 | 0.69 | bottom 23% in Virginia; bottom 20% in the U.S. |
| Weekend total nurse staffing | 2.36 | 3.21 | 3.50 | bottom 10% in Virginia; bottom 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.26 | 0.46 | 0.48 | bottom 33% in Virginia; bottom 24% in the U.S. |
| Total nursing staff turnover (%) | 72.8 | 48.1 | 45.8 | bottom 3% in Virginia; bottom 4% in the U.S. |
| RN turnover (%) | 87.9 | 48.2 | 42.9 | bottom 3% in Virginia; bottom 2% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.13, RN 0.44, weekend 2.68. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 3/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Charles 1994 Family Grantor Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Chesapeake East LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Edward 1998 Family Grantor Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Ek 2005 Family Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Fay 2014 Family Grantor Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Fay 2014 LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| LL 2013 Family Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| MMS 2008 Family Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| MZR East LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Norfolk Holdings I LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/28/2021 |
| Saul 2012 Family Grantor Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Silverstone East LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Sol 2000 Family Grantor Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Sol 2000 LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Stevens 3920 & Family LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Stevens 3920 Family Grantor Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Stevens 3920 LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Rylbss East Manager LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/28/2021 |
| Wilson, Steven | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/23/2024 |
| Wilson, Steven | Individual | Corporate Director | NOT APPLICABLE | 01/23/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
- "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How do you make sure residents — especially those who can't ask — get enough fluids throughout the day?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Harbor's Edge | 1.0 mi | Norfolk, VA | ★★★★★ | 5/5 | |
| Signature Healthcare of Norfolk | 1.6 mi | Norfolk, VA | ★★★☆☆ | 2/5 | |
| Ghent Health and Rehabilitation | 1.8 mi | Norfolk, VA | ★☆☆☆☆ | 1/5 | abuse |
| Portsmouth Health and Rehab | 2.3 mi | Portsmouth, VA | ★☆☆☆☆ | 1/5 | |
| Norview Heights Rehabilitation and Nursing | 2.6 mi | Norfolk, VA | ★★☆☆☆ | 3/5 | |
| Autumn Care of Norfolk | 3.4 mi | Norfolk, VA | ★★★★☆ | 3/5 | |
| Lake Taylor Hosp | 4.0 mi | Norfolk, VA | ★★★★☆ | 3/5 | |
| Autumn Care of Portsmouth | 4.5 mi | Portsmouth, VA | ★★★★☆ | 3/5 | |
| Waterside Health & Rehab Center | 4.8 mi | Norfolk, VA | ★★★☆☆ | 3/5 | |
| Maimonides Health Center of Virginia Beach | 4.8 mi | Virginia Beach, VA | ★★☆☆☆ | 2/5 | abuse |
| Cypress Pointe Rehabilitation and Nursing | 5.7 mi | Virginia Beach, VA | ★★☆☆☆ | 2/5 | |
| Portside Health & Rehab Center | 6.4 mi | Portsmouth, VA | ★★★☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 495210.