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Harbor's Edge
One Colley Avenue, Norfolk, VA 23510 (opens Google Maps) · Norfolk City County · (757) 233-0475· 33 certified beds · avg 30 residents/day · certified since Mar 14, 2008 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
5/5
Health inspection rating (on-site)
inspected Feb 5, 2026
0
Serious findings on record
$0
Fines, last 3 years
6.61
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 13 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · from a complaint F-0919
The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. F-0607
View all 13 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 5, 2026 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 14, 2024 | E · Potential for more than minimal harm, pattern | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · from a complaint · F-0919 |
| Aug 11, 2022 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607 |
| Aug 11, 2022 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Aug 11, 2022 | D · Potential for more than minimal harm, isolated | The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life. · F-0849 |
| Sep 10, 2019 | E · Potential for more than minimal harm, pattern | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Sep 10, 2019 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Sep 10, 2019 | D · Potential for more than minimal harm, isolated | The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences. · F-0553 |
| Sep 10, 2019 | D · Potential for more than minimal harm, isolated | The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out. · F-0622 |
| Sep 10, 2019 | D · Potential for more than minimal harm, isolated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640 |
| Sep 10, 2019 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Sep 10, 2019 | D · Potential for more than minimal harm, isolated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
| Sep 10, 2019 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (3 → 1).
All citationsSerious citations (G–L)
2019
All citations: 8
Serious citations (G–L): 0
2022
All citations: 3
Serious citations (G–L): 0
2024
All citations: 1
Serious citations (G–L): 0
2026
All citations: 1
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 8 | 0 | E |
| 2022 | 3 | 0 | D |
| 2024 | 1 | 0 | E |
| 2026 | 1 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityVirginia averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 6.61
Virginia average: 3.67
U.S. average: 3.95
Registered Nurse hours
This facility: 1.67
Virginia average: 0.66
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.34
Virginia average: 3.21
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.61 | 3.67 | 3.95 | top 3% in Virginia; top 2% in the U.S. |
| Registered Nurse hours | 1.67 | 0.66 | 0.69 | top 3% in Virginia; top 3% in the U.S. |
| Weekend total nurse staffing | 5.34 | 3.21 | 3.50 | top 4% in Virginia; top 4% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.07 | 0.46 | 0.48 | top 4% in Virginia; top 5% in the U.S. |
| Total nursing staff turnover (%) | 40.4 | 48.1 | 45.8 | top 31% in Virginia; top 37% in the U.S. |
| RN turnover (%) | 41.7 | 48.2 | 42.9 | top 36% in Virginia; top 50% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.87, RN 1.48, weekend 4.74.Comparing with Medicare Care Compare? Care Compare shows the raw figure (5.87 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 2/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Harbor's Edge. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| L'heureux, Cathy | Individual | Corporate Director | NOT APPLICABLE | 03/25/2014 |
| Smith, Linda | Individual | Contracted Managing Employee | NOT APPLICABLE | 02/21/2009 |
| Torres, Dayanara | Individual | W-2 Managing Employee | NOT APPLICABLE | 08/21/2014 |
All 3 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "How do you coordinate hospice care, and can residents stay here while receiving it?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How are residents and families included in care plan meetings, and how often do those meetings happen?"
- "Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 40% total nursing staff turnover here — who on the care team has been with you longest?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 40 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Norfolk Health Care Center | 1.0 mi | Norfolk, VA | ★☆☆☆☆ | 1/5 | |
| Signature Healthcare of Norfolk | 1.1 mi | Norfolk, VA | ★★★☆☆ | 2/5 | |
| Portsmouth Health and Rehab | 1.4 mi | Portsmouth, VA | ★☆☆☆☆ | 1/5 | |
| Ghent Health and Rehabilitation | 2.1 mi | Norfolk, VA | ★☆☆☆☆ | 1/5 | abuse |
| Norview Heights Rehabilitation and Nursing | 3.4 mi | Norfolk, VA | ★★☆☆☆ | 3/5 | |
| Autumn Care of Portsmouth | 3.5 mi | Portsmouth, VA | ★★★★☆ | 3/5 | |
| Autumn Care of Norfolk | 4.3 mi | Norfolk, VA | ★★★★☆ | 3/5 | |
| Lake Taylor Hosp | 5.0 mi | Norfolk, VA | ★★★★☆ | 3/5 | |
| Maimonides Health Center of Virginia Beach | 5.2 mi | Virginia Beach, VA | ★★☆☆☆ | 2/5 | abuse |
| Portside Health & Rehab Center | 5.4 mi | Portsmouth, VA | ★★★☆☆ | 2/5 | |
| Waterside Health & Rehab Center | 5.5 mi | Norfolk, VA | ★★★☆☆ | 3/5 | |
| Deep Creek Health & Rehabilitation | 5.7 mi | Chesapeake, VA | ★★☆☆☆ | 3/5 |
Facility data as of CMS processing date 2026-08-01. CCN 495395.