Harbor's Edge

Name: Harbor's Edge
Address: ONE COLLEY AVENUE, Norfolk, VA, 23510, US
Telephone: 7572330475

One Colley Avenue, Norfolk, VA 23510 · Norfolk City County · 33 certified beds · avg 30 residents/day · certified since Mar 14, 2008

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.61

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 5, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 14, 2024	E · Potential for harm, repeated	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · from a complaint
Aug 11, 2022	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Aug 11, 2022	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Aug 11, 2022	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.
Sep 10, 2019	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 10, 2019	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 10, 2019	D · Potential for harm, one-off	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences.
Sep 10, 2019	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Sep 10, 2019	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Sep 10, 2019	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 10, 2019	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Sep 10, 2019	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (3 → 1).

Year	Citations	Worst severity that year
2019	8	E
2022	3	D
2024	1	E
2026	1	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.61	3.67	3.95	top 3% in Virginia; top 2% in the U.S.
Registered Nurse hours	1.67	0.66	0.69	top 3% in Virginia; top 3% in the U.S.
Weekend total nurse staffing	5.34	3.21	3.50	top 4% in Virginia; top 4% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.07	0.46	0.48	top 4% in Virginia; top 5% in the U.S.
Total nursing staff turnover (%)	40.4	48.1	45.8	top 31% in Virginia; top 37% in the U.S.
RN turnover (%)	41.7	48.2	42.9	top 36% in Virginia; top 50% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.87, RN 1.48, weekend 4.74. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 2/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
L'heureux, Cathy	Individual	Corporate Director	NOT APPLICABLE	03/25/2014
Smith, Linda	Individual	Contracted Managing Employee	NOT APPLICABLE	02/21/2009
Torres, Dayanara	Individual	W-2 Managing Employee	NOT APPLICABLE	08/21/2014

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you coordinate hospice care, and can residents stay here while receiving it?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How are residents and families included in care plan meetings, and how often do those meetings happen?"
"Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Norfolk Health Care Center	1.0 mi	Norfolk, VA	★☆☆☆☆	1/5
Signature Healthcare of Norfolk	1.1 mi	Norfolk, VA	★★★☆☆	2/5
Portsmouth Health and Rehab	1.4 mi	Portsmouth, VA	★☆☆☆☆	1/5
Ghent Health and Rehabilitation	2.1 mi	Norfolk, VA	★☆☆☆☆	1/5	abuse
Norview Heights Rehabilitation and Nursing	3.4 mi	Norfolk, VA	★★☆☆☆	3/5
Autumn Care of Portsmouth	3.5 mi	Portsmouth, VA	★★★★☆	3/5
Autumn Care of Norfolk	4.3 mi	Norfolk, VA	★★★★☆	3/5
Lake Taylor Hosp	5.0 mi	Norfolk, VA	★★★★☆	3/5
Maimonides Health Center of Virginia Beach	5.2 mi	Virginia Beach, VA	★★☆☆☆	2/5	abuse
Portside Health & Rehab Center	5.4 mi	Portsmouth, VA	★★★☆☆	2/5
Waterside Health & Rehab Center	5.5 mi	Norfolk, VA	★★★☆☆	3/5
Deep Creek Health & Rehabilitation	5.7 mi	Chesapeake, VA	★★☆☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Norfolk →

Facility data as of CMS processing date 2026-08-01. CCN 495395.

The Care File

Visit checklist — Harbor's Edge

One Colley Avenue, Norfolk, VA 23510 · 7572330475

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you coordinate hospice care, and can residents stay here while receiving it?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How are residents and families included in care plan meetings, and how often do those meetings happen?"
☐ "Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495395 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)