Lake Taylor Hosp
1309 Kempsville Rd, Norfolk, VA 23502 · Norfolk City County · 192 certified beds · avg 160 residents/day · certified since Feb 1, 1979
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Sep 26, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Nov 28, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Oct 15, 2021 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Dec 22, 2021 (Deficient, Provider has date of correction)
All citations in the current public record (24)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 26, 2025 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Sep 26, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Sep 26, 2025 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Sep 26, 2025 | D · Potential for harm, one-off | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. |
| Sep 26, 2025 | D · Potential for harm, one-off | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
| Oct 15, 2021 | ▲ G · Actual harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Oct 15, 2021 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Oct 15, 2021 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Oct 15, 2021 | E · Potential for harm, repeated | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. |
| Oct 15, 2021 | E · Potential for harm, repeated | The facility did not properly run its feeding assistant program — assessing which residents are appropriate for it, following each resident's care plan, and making sure feeding assistants are trained and supervised. Feeding assistants are trained helpers who assist residents at mealtimes. |
| Oct 15, 2021 | D · Potential for harm, one-off | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. |
| Oct 15, 2021 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Oct 15, 2021 | D · Potential for harm, one-off | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Oct 15, 2021 | C · Minimal risk, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Nov 1, 2018 | E · Potential for harm, repeated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. |
| Nov 1, 2018 | E · Potential for harm, repeated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Nov 1, 2018 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Nov 1, 2018 | E · Potential for harm, repeated | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. |
| Nov 1, 2018 | E · Potential for harm, repeated | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. |
| Nov 1, 2018 | D · Potential for harm, one-off | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. |
| Nov 1, 2018 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Nov 1, 2018 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Nov 1, 2018 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Nov 1, 2018 | C · Minimal risk, facility-wide | The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (9 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 10 | 0 | E |
| 2021 | 9 | 1 | G ▲ |
| 2025 | 5 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $59,150.
| Date | Type | Amount / length |
|---|---|---|
| Sep 26, 2025 | Fine | $59,150 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.29 | 3.67 | 3.95 | top 11% in Virginia; top 9% in the U.S. |
| Registered Nurse hours | 0.46 | 0.66 | 0.69 | bottom 40% in Virginia; bottom 32% in the U.S. |
| Weekend total nurse staffing | 4.27 | 3.21 | 3.50 | top 14% in Virginia; top 16% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.26 | 0.46 | 0.48 | bottom 31% in Virginia; bottom 23% in the U.S. |
| Total nursing staff turnover (%) | 47.3 | 48.1 | 45.8 | top 46% in Virginia; bottom 44% in the U.S. |
| RN turnover (%) | 45.5 | 48.2 | 42.9 | top 45% in Virginia; bottom 43% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.90, RN 0.43, weekend 3.96. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Who owns this facility
Government - Hospital district
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Hospital Authority of Norfolk | Organization | 5% or Greater Direct Ownership Interest | 100% | 07/01/1988 |
| Albert, Elizabeth | Individual | Managing Control - Governing Body | NOT APPLICABLE | 09/12/2023 |
| Albert, Elizabeth | Individual | Corporate Director | NOT APPLICABLE | 09/12/2023 |
| Albert, Elizabeth | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/12/2023 |
| Allen, Suzanne | Individual | Managing Control - Governing Body | NOT APPLICABLE | 11/12/2024 |
| Allen, Suzanne | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/12/2024 |
| Aramark Healthcare Support Services LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/19/2007 |
| Aramark Healthcare Support Services LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/19/2007 |
| Armstrong, Melody | Individual | Managing Control - Governing Body | NOT APPLICABLE | 09/12/2023 |
| Armstrong, Melody | Individual | Corporate Director | NOT APPLICABLE | 09/12/2023 |
| Armstrong, Melody | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/12/2023 |
| Bauman, Deborah | Individual | Corporate Director | NOT APPLICABLE | 03/05/2009 |
| Durham, Calvin | Individual | Managing Control - Governing Body | NOT APPLICABLE | 05/25/2010 |
| Durham, Calvin | Individual | Corporate Director | NOT APPLICABLE | 05/25/2010 |
| Durham, Calvin | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/25/2010 |
| Fogg, Robert | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2000 |
| Fogg, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2000 |
| Hcare LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/09/2024 |
| Hcare LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/09/2024 |
| Hospital Authority of Norfolk | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/01/1988 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you coordinate and monitor care for residents who receive dialysis?"
- "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
- "How do you inspect and maintain essential equipment, and how quickly are repairs made?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Autumn Care of Norfolk | 1.3 mi | Norfolk, VA | ★★★★☆ | 3/5 | |
| Cypress Pointe Rehabilitation and Nursing | 1.9 mi | Virginia Beach, VA | ★★☆☆☆ | 2/5 | |
| Waterside Health & Rehab Center | 2.4 mi | Norfolk, VA | ★★★☆☆ | 3/5 | |
| Norview Heights Rehabilitation and Nursing | 3.2 mi | Norfolk, VA | ★★☆☆☆ | 3/5 | |
| Bayside Health & Rehabilitation Center | 3.9 mi | Virginia Beach, VA | ★☆☆☆☆ | 1/5 | |
| Norfolk Health Care Center | 4.0 mi | Norfolk, VA | ★☆☆☆☆ | 1/5 | |
| Maimonides Health Center of Virginia Beach | 4.3 mi | Virginia Beach, VA | ★★☆☆☆ | 2/5 | abuse |
| Ghent Health and Rehabilitation | 4.6 mi | Norfolk, VA | ★☆☆☆☆ | 1/5 | abuse |
| Kempsville Health & Rehab Center | 4.9 mi | Virginia Beach, VA | ★★☆☆☆ | 3/5 | |
| Harbor's Edge | 5.0 mi | Norfolk, VA | ★★★★★ | 5/5 | |
| Thalia Gardens Rehabilitation and Nursing | 5.2 mi | Virginia Beach, VA | ★☆☆☆☆ | 1/5 | |
| Signature Healthcare of Norfolk | 5.4 mi | Norfolk, VA | ★★★☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 495117.