North Carolina ›Black Mountain
NC State Veterans Home - Black Mountain
62 Lake Eden Road, Black Mountain, NC 28711 · Buncombe County · 100 certified beds · avg 82 residents/day · certified since Feb 20, 2013
Part of chain: PRUITTHEALTH (95 facilities, chain avg rating 2.9★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Sep 5, 2024 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Nov 30, 2023 (Past Non-Compliance)
All citations in the current public record (13)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 4, 2025 | E · Potential for harm, repeated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. |
| Dec 4, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Feb 19, 2025 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint |
| Sep 5, 2024 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Sep 5, 2024 | E · Potential for harm, repeated | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. |
| Sep 5, 2024 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Sep 5, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 5, 2024 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Sep 5, 2024 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. · from a complaint |
| Sep 5, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Sep 5, 2024 | B · Minimal risk, repeated | The facility did not give residents the required written notice of their rights, the facility's rules, the services offered, and what those services cost. |
| May 12, 2023 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| May 12, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (8 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | E |
| 2024 | 8 | 1 | G ▲ |
| 2025 | 3 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $12,759.
| Date | Type | Amount / length |
|---|---|---|
| Sep 5, 2024 | Fine | $12,759 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.70 | 4.01 | 3.95 | top 8% in North Carolina; top 6% in the U.S. |
| Registered Nurse hours | 1.54 | 0.64 | 0.69 | top 5% in North Carolina; top 4% in the U.S. |
| Weekend total nurse staffing | 4.54 | 3.56 | 3.50 | top 11% in North Carolina; top 11% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.83 | 0.41 | 0.48 | top 6% in North Carolina; top 10% in the U.S. |
| Total nursing staff turnover (%) | 45.3 | 49.0 | 45.8 | top 41% in North Carolina; bottom 49% in the U.S. |
| RN turnover (%) | 44.0 | 45.7 | 42.9 | top 48% in North Carolina; bottom 46% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.43, RN 1.46, weekend 4.33. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| NC Dept of Miltary and Veterans Affairs NC Division of Veteran Aff | Organization | 5% or Greater Direct Ownership Interest | 100% | 10/01/2012 |
| Banks, Kathleen | Individual | Corporate Director | NOT APPLICABLE | 06/24/2025 |
| Banks, Kathleen | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/05/2012 |
| Banks, Kathleen | Individual | ADP of the SNF | NOT APPLICABLE | 06/24/2025 |
| Jones, Brandee | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/14/2025 |
| Jones, Brandee | Individual | ADP of the SNF | NOT APPLICABLE | 07/30/2025 |
| Kutob, Rabi | Individual | ADP of the SNF | NOT APPLICABLE | 07/30/2025 |
| NC Dept of Miltary and Veterans Affairs NC Division of Veteran Aff | Organization | Operational/Managerial Control | NOT APPLICABLE | 10/01/2012 |
| Stephens, Nicole | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/05/2012 |
| Stephens, Nicole | Individual | ADP of the SNF | NOT APPLICABLE | 10/05/2012 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "Does your facility have an active resident council, and how does management respond to its concerns?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Highland Farms | 1.2 mi | Black Mountain, NC | ★★★★★ | 4/5 | |
| Mountain Ridge Rehabilitation and Healthcare Cente | 3.4 mi | Black Mountain, NC | ★☆☆☆☆ | 1/5 | |
| Black Mountain Neuro-Medical Treatment Center | 3.4 mi | Black Mountain, NC | ★★★★★ | 5/5 | |
| Swannanoa Valley Health and Rehabilitation | 4.3 mi | Swannanoa, NC | ★★★☆☆ | 3/5 | |
| The Laurels of Summit Ridge | 6.7 mi | Asheville, NC | ★★★★☆ | 3/5 | |
| Fleshers Fairview Health Care | 8.1 mi | Fairview, NC | ★★☆☆☆ | 1/5 | |
| Bear Mountain Health and Rehabilitation | 9.0 mi | Asheville, NC | ★★★☆☆ | 3/5 | |
| The Laurels of Greentree Ridge | 9.8 mi | Asheville, NC | ★★★★★ | 4/5 | |
| Elevate Health and Rehabilitation | 10.6 mi | Asheville, NC | ★☆☆☆☆ | 1/5 | |
| Stonecreek Health and Rehabilitation | 11.0 mi | Asheville, NC | ★★★☆☆ | 2/5 | |
| Givens Health Center | 11.1 mi | Asheville, NC | ★★★★★ | 4/5 | |
| Deerfield Episcopal Retirement | 11.4 mi | Asheville, NC | ★★★★★ | 5/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 345558.