Mount Carmel Care Center

Name: Mount Carmel Care Center
Address: 320 PITTSFIELD ROAD, Lenox, MA, 01240, US
Telephone: 4136372660

320 Pittsfield Road, Lenox, MA 01240 · Berkshire County · 69 certified beds · avg 63 residents/day · certified since Jun 3, 1993

Part of chain: CARMELITE SISTERS FOR THE AGED AND INFIRMED (3 facilities, chain avg rating 3.7★)

3/5

Health inspection rating (on-site)

Serious findings on record

$46,410

Fines, last 3 years

4.28

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Apr 10, 2024 · F-0686

The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: May 17, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (22)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 23, 2025	D · Potential for harm, one-off	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences.
Apr 23, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Apr 23, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 23, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Apr 23, 2025	D · Potential for harm, one-off	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule.
Apr 23, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 10, 2024	▲ G · Actual harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Apr 10, 2024	F · Potential for harm, facility-wide	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Apr 10, 2024	F · Potential for harm, facility-wide	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Apr 10, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Apr 10, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Apr 10, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Apr 10, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 10, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 10, 2024	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Apr 10, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Apr 10, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Apr 10, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Apr 10, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 23, 2023	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Jan 23, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 23, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (13 → 6).

Year	Citations	Serious (G–L)	Worst severity that year
2023	3	0	E
2024	13	1	G ▲
2025	6	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $46,410.

Date	Type	Amount / length
Apr 10, 2024	Fine	$46,410

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.28	3.89	3.95	top 23% in Massachusetts; top 30% in the U.S.
Registered Nurse hours	0.71	0.65	0.69	top 30% in Massachusetts; top 36% in the U.S.
Weekend total nurse staffing	4.01	3.51	3.50	top 18% in Massachusetts; top 22% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.52	0.46	0.48	top 27% in Massachusetts; top 30% in the U.S.
Total nursing staff turnover (%)	73.3	38.2	45.8	bottom 1% in Massachusetts; bottom 4% in the U.S.
RN turnover (%)	68.8	42.6	42.9	bottom 9% in Massachusetts; bottom 12% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.10, RN 0.68, weekend 3.85. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Church related

Owner / manager	Type	Role	Stake	Since
Carmelite Sisters for the Aged and Infirm, INC.	Organization	5% or Greater Indirect Ownership Interest	100%	03/29/2013
The Carmelite System INC	Organization	5% or Greater Direct Ownership Interest	100%	03/29/2013
Haley, Margaret	Individual	Corporate Director	NOT APPLICABLE	02/06/2014
Heery, Mary	Individual	Corporate Director	NOT APPLICABLE	02/06/2014
Kasper, Rose	Individual	Corporate Director	NOT APPLICABLE	09/16/2014
Kasper, Rose	Individual	Corporate Officer	NOT APPLICABLE	09/16/2014
Kearns, John	Individual	Corporate Director	NOT APPLICABLE	08/07/2014
Kirby, Craig	Individual	Contracted Managing Employee	NOT APPLICABLE	06/01/2024
Ouimette, Jodi	Individual	W-2 Managing Employee	NOT APPLICABLE	05/01/2023
Randall, Diane	Individual	Corporate Director	NOT APPLICABLE	03/29/2013
Randall, Diane	Individual	Corporate Officer	NOT APPLICABLE	03/29/2013
Rawdon, Patricia	Individual	Corporate Director	NOT APPLICABLE	03/29/2013
The Carmelite System INC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/29/2013

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How are residents and families included in care plan meetings, and how often do those meetings happen?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"How often does the attending doctor physically see each resident, and how is that documented?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Kimball Farms Nursing Care Center	2.7 mi	Lenox, MA	★★★★☆	4/5
Berkshire Place	3.2 mi	Pittsfield, MA	★★★★☆	4/5
Springside Rehabilitation and Skilled Care Center	3.2 mi	Pittsfield, MA	★★★★☆	4/5
Hillcrest Commons Nursing & Rehabilitation Center	4.3 mi	Pittsfield, MA	★☆☆☆☆	1/5
Lee Healthcare	4.9 mi	Lee, MA	★☆☆☆☆	2/5
Mt Greylock Extended Care Facility	5.2 mi	Pittsfield, MA	★★★★★	5/5
Craneville Rehabilitation and Skilled Care Center	7.2 mi	Dalton, MA	★★★★☆	4/5
Fairview Commons Nursing & Rehabilitation Center	13.5 mi	Great Barrington, MA	★☆☆☆☆	1/5
Timberlyn Heights Nursing and Rehabilitation	15.8 mi	Great Barrington, MA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Lenox →

Facility data as of CMS processing date 2026-08-01. CCN 225581.

The Care File

Visit checklist — Mount Carmel Care Center

320 Pittsfield Road, Lenox, MA 01240 · 4136372660

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $46,410

Most serious findings on record:

▲ Apr 10, 2024 (F-0686, Actual harm, one-off): The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Questions for the administrator:

☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How are residents and families included in care plan meetings, and how often do those meetings happen?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "How often does the attending doctor physically see each resident, and how is that documented?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225581 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)