How to file a complaint about care →
No fines or payment denials in the published 3-year window.
Mercy Hospital Skilled Nursing Facility
55 Melroy Avenue, Lackawanna, NY 14218 (opens Google Maps) · Erie County · (716) 819-5300· 84 certified beds · avg 82 residents/day · certified since Jul 1, 1970 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
4/5
Health inspection rating (on-site)
inspected Jul 24, 2025
0
Serious findings on record
$0
Fines, last 3 years
5.38
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 4 inspection findings. Open the full record below to read every finding.
The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. F-0700
The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. F-0604
The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. F-0658
View all 4 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 24, 2025 | E · Potential for more than minimal harm, pattern | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · F-0700 |
| Jul 24, 2025 | D · Potential for more than minimal harm, isolated | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · F-0604 |
| Jul 24, 2025 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Jul 29, 2022 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
Inspection trend by year
All citationsSerious citations (G–L)
2022
All citations: 1
Serious citations (G–L): 0
2025
All citations: 3
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 1 | 0 | D |
| 2025 | 3 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityNew York averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 5.38
New York average: 3.58
U.S. average: 3.95
Registered Nurse hours
This facility: 0.75
New York average: 0.68
U.S. average: 0.69
Weekend total nurse staffing
This facility: 4.63
New York average: 3.13
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.38 | 3.58 | 3.95 | top 2% in New York; top 9% in the U.S. |
| Registered Nurse hours | 0.75 | 0.68 | 0.69 | top 27% in New York; top 32% in the U.S. |
| Weekend total nurse staffing | 4.63 | 3.13 | 3.50 | top 3% in New York; top 10% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.37 | 0.48 | 0.48 | top 49% in New York; bottom 46% in the U.S. |
| Total nursing staff turnover (%) | 43.7 | 40.3 | 45.8 | bottom 40% in New York; top 46% in the U.S. |
| RN turnover (%) | 50.0 | 39.8 | 42.9 | bottom 27% in New York; bottom 39% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.68, RN 0.65, weekend 4.03.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.68 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Mercy Hospital Skilled Nursing Facility. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Agnello, Alexis | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2020 |
| Edwards, Russell | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2020 |
| Edwards, Russell | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2020 |
| Garvey, James | Individual | Corporate Officer | NOT APPLICABLE | 08/01/2020 |
| Gleason, Thomas | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2020 |
| Gleason, Thomas | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2020 |
| Macholz, David | Individual | Corporate Officer | NOT APPLICABLE | 06/19/2014 |
| Markiewicz, Joyce | Individual | Corporate Officer | NOT APPLICABLE | 09/01/2023 |
| O Connor, Patricia | Individual | Corporate Director | NOT APPLICABLE | 06/15/2015 |
| O Connor, Patricia | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2023 |
| O Connor, Patricia | Individual | ADP of the SNF | NOT APPLICABLE | 09/01/2023 |
| Osborne, Clayton | Individual | Corporate Director | NOT APPLICABLE | 05/01/2008 |
| Osborne, Clayton | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2008 |
| Sette-Camara, Leonardo | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2020 |
| Sette-Camara, Leonardo | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
| Snyder, Brian | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/15/2015 |
| Snyder, Brian | Individual | ADP of the SNF | NOT APPLICABLE | 06/30/2025 |
| Zapfel, Robert | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/19/2014 |
| Zapfel, Robert | Individual | Corporate Officer | NOT APPLICABLE | 06/19/2014 |
All 19 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
- "What is your policy on physical restraints, and what alternatives do you try first?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 44% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 19 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 34 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Safire Rehabilitation of Southtowns, L L C | 0.6 mi | Buffalo, NY | ★★☆☆☆ | 2/5 | |
| Seneca Health Care Center | 2.1 mi | West Seneca, NY | ★★★☆☆ | 3/5 | |
| Garden Gate Health Care Facility | 4.8 mi | Cheektowaga, NY | ★★☆☆☆ | 2/5 | |
| Highpointe on Michigan Health Care Facility | 5.5 mi | Buffalo, NY | ★★☆☆☆ | 1/5 | abuse |
| Ellicott Center for Rehabilitation and Nursing | 5.6 mi | Buffalo, NY | ★☆☆☆☆ | 1/5 | |
| Elderwood at Cheektowaga | 5.8 mi | Cheektowaga, NY | ★☆☆☆☆ | 1/5 | |
| Fox Run at Orchard Park | 5.9 mi | Orchard Park, NY | ★★★★★ | 5/5 | |
| Elderwood at Hamburg | 6.1 mi | Hamburg, NY | ★★★☆☆ | 3/5 | |
| Buffalo Center for Rehabilitation and Nursing | 6.4 mi | Buffalo, NY | ★☆☆☆☆ | 1/5 | abuse |
| Autumn View Health Care Facility L L C | 6.5 mi | Hamburg, NY | ★★★★★ | 5/5 | |
| Humboldt House Rehabilitation and Nursing Center | 6.6 mi | Buffalo, NY | ★★☆☆☆ | 1/5 | abuseSFF |
| Delaware Oaks Center for Rehabilitation and Nursin | 6.7 mi | Buffalo, NY | ★★☆☆☆ | 2/5 | abuse |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Erie, NY — 33 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Safire Rehabilitation of Northtowns, L L C — Tonawanda, NY · overall 1/5
- Schofield Residence — Kenmore, NY · overall 4/5
- St Catherine Laboure Health Care Center — Buffalo, NY · overall 5/5
- Terrace View Long Term Care Facility — Buffalo, NY · overall 3/5abuse
- Williamsville Suburban, L L C — Williamsville, NY · overall 1/5
- Absolut Center for Nursing and Rehabilitation at a — East Aurora, NY · overall 3/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 335308.
This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).