Marcella Post Acute

305 Marcella Road, Hampton, VA 23666 (opens Google Maps) · Hampton City County · (757) 827-8953· 180 certified beds · avg 158 residents/day · certified since Mar 1, 1996 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

2/5

Health inspection rating (on-site)

inspected Oct 28, 2021

Serious findings on record

most recent May 20, 2026

Fines, last 3 years

2.95

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, isolated · May 20, 2026 · F-0697 · triggered by a complaint

The facility did not provide safe and appropriate pain management for a resident who needed it.

Why it matters: Untreated pain causes needless suffering and can lead to depression, poor sleep, and declining health.

Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.

Corrected: Jun 30, 2026 (Deficient, Provider has plan of correction)

Inspection findings in the public record

Showing the latest 3 of 53 inspection findings. Open the full record below to read every finding.

May 20, 2026G · Actual harm, isolated
The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint F-0697
May 20, 2026F · Potential for more than minimal harm, widespread
The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · from a complaint F-0908
May 20, 2026F · Potential for more than minimal harm, widespread
The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint F-0925

View all 53 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
May 20, 2026	▲ G · Actual harm, isolated	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint · F-0697
May 20, 2026	F · Potential for more than minimal harm, widespread	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · from a complaint · F-0908
May 20, 2026	F · Potential for more than minimal harm, widespread	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint · F-0925
May 20, 2026	E · Potential for more than minimal harm, pattern	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684
May 20, 2026	E · Potential for more than minimal harm, pattern	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint · F-0725
May 20, 2026	E · Potential for more than minimal harm, pattern	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint · F-0755
May 20, 2026	E · Potential for more than minimal harm, pattern	The facility did not have enough support staff to safely and effectively run its food and nutrition service. · from a complaint · F-0802
May 20, 2026	E · Potential for more than minimal harm, pattern	The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times. · from a complaint · F-0809
May 20, 2026	E · Potential for more than minimal harm, pattern	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint · F-0812
May 20, 2026	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint · F-0550
May 20, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint · F-0584
May 20, 2026	D · Potential for more than minimal harm, isolated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610
May 20, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint · F-0628
May 20, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677
May 20, 2026	D · Potential for more than minimal harm, isolated	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · from a complaint · F-0883
May 30, 2024	E · Potential for more than minimal harm, pattern	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care. · from a complaint · F-0791
May 30, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint · F-0584
May 30, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint · F-0690
May 30, 2024	D · Potential for more than minimal harm, isolated	The facility did not bring in qualified outside professionals to provide a required service when it didn't have a qualified professional on staff. · from a complaint · F-0840
Oct 28, 2021	F · Potential for more than minimal harm, widespread	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · F-0925
Oct 28, 2021	E · Potential for more than minimal harm, pattern	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584
Oct 28, 2021	E · Potential for more than minimal harm, pattern	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758
Oct 28, 2021	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550
Oct 28, 2021	D · Potential for more than minimal harm, isolated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677
Oct 28, 2021	D · Potential for more than minimal harm, isolated	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688
Oct 28, 2021	D · Potential for more than minimal harm, isolated	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692
Oct 28, 2021	D · Potential for more than minimal harm, isolated	The facility did not provide safe and appropriate pain management for a resident who needed it. · F-0697
Oct 28, 2021	D · Potential for more than minimal harm, isolated	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · F-0700
Oct 28, 2021	D · Potential for more than minimal harm, isolated	The facility did not provide the right treatment and services for residents with dementia or signs of dementia. Dementia care requires specific approaches, training, and patience. · F-0744
Oct 28, 2021	D · Potential for more than minimal harm, isolated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Dec 6, 2018	E · Potential for more than minimal harm, pattern	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out. · F-0622
Dec 6, 2018	E · Potential for more than minimal harm, pattern	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623
Dec 6, 2018	E · Potential for more than minimal harm, pattern	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. · F-0625
Dec 6, 2018	E · Potential for more than minimal harm, pattern	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760
Dec 6, 2018	E · Potential for more than minimal harm, pattern	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · F-0925
Dec 6, 2018	D · Potential for more than minimal harm, isolated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641
Dec 6, 2018	D · Potential for more than minimal harm, isolated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677
Dec 6, 2018	D · Potential for more than minimal harm, isolated	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults. · F-0687
Dec 6, 2018	D · Potential for more than minimal harm, isolated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
May 18, 2017	E · Potential for more than minimal harm, pattern	The facility did not provide a safe, clean, comfortable, home-like environment, or did not let residents use their own belongings as much as possible. · F-0252
May 18, 2017	E · Potential for more than minimal harm, pattern	The facility did not provide adequate housekeeping and maintenance to keep the building clean, orderly, and in good repair. · F-0253
May 18, 2017	E · Potential for more than minimal harm, pattern	The facility's bedrooms did not give residents visual privacy — for example, working privacy curtains — when privacy is needed, such as during personal care. · F-0460
May 18, 2017	D · Potential for more than minimal harm, isolated	The facility did not keep residents' personal and medical records private and confidential. · F-0164
May 18, 2017	D · Potential for more than minimal harm, isolated	The facility did not try to resolve residents' complaints quickly. Nursing homes are required to take complaints seriously and act on them promptly. · F-0166
May 18, 2017	D · Potential for more than minimal harm, isolated	The facility did not make reasonable adjustments to meet residents' individual needs and preferences — for example, arranging rooms, routines, or services around what each person needs. · F-0246
May 18, 2017	D · Potential for more than minimal harm, isolated	The facility did not make sure each resident's health assessment was accurate and done by a qualified health professional. · F-0278
May 18, 2017	D · Potential for more than minimal harm, isolated	The facility did not provide the care and services each resident needed to stay as healthy and well as possible. · F-0309
May 18, 2017	D · Potential for more than minimal harm, isolated	The facility gave residents urinary catheters when they weren't medically necessary, or failed to give residents with bladder control problems the care needed to prevent urinary tract infections and help restore normal bladder function. · F-0315
May 18, 2017	D · Potential for more than minimal harm, isolated	The facility did not properly care for residents needing special medical services, such as injections, ostomy care (a surgically created opening for waste), breathing tube care, respiratory treatments, foot care, or artificial limbs. · F-0328
May 18, 2017	D · Potential for more than minimal harm, isolated	The facility did not have an effective program to investigate, control, and prevent the spread of infections. · F-0441
May 18, 2017	D · Potential for more than minimal harm, isolated	The facility did not quickly report laboratory test results to residents' doctors. · F-0505
May 18, 2017	D · Potential for more than minimal harm, isolated	The facility did not keep complete, dated laboratory records in residents' files. · F-0507
May 18, 2017	D · Potential for more than minimal harm, isolated	The facility did not keep accurate, complete, and organized medical records for each resident that meet professional standards. · F-0514

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (9 → 11).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2017

2018

2021

2024

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Serious (G–L)	Worst severity that year
2017	14	0	E
2018	9	0	E
2021	11	0	F
2024	4	0	E
2026	15	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityVirginia averageU.S. average

Total nurse staffing (hours per resident per day)

2.95

3.67

3.95

Registered Nurse hours

0.43

0.66

0.69

Weekend total nurse staffing

2.41

3.21

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.95	3.67	3.95	bottom 20% in Virginia; bottom 12% in the U.S.
Registered Nurse hours	0.43	0.66	0.69	bottom 31% in Virginia; bottom 26% in the U.S.
Weekend total nurse staffing	2.41	3.21	3.50	bottom 13% in Virginia; bottom 7% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.25	0.46	0.48	bottom 30% in Virginia; bottom 23% in the U.S.
Total nursing staff turnover (%)	60.2	48.1	45.8	bottom 22% in Virginia; bottom 16% in the U.S.
RN turnover (%)	66.7	48.2	42.9	bottom 19% in Virginia; bottom 15% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.07, RN 0.44, weekend 2.50.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.07 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Marcella Post Acute. CMS inspection and staffing records do not tell us what this home will charge you.

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Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

All 1 owning or managing party CMS has on file are shown — none excluded.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"How do you inspect and maintain essential equipment, and how quickly are repairs made?"
"How is pest control handled here, and when was the last treatment or inspection?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"How is your kitchen staffed, and have meals ever been delayed because of staffing?"
"What happens if a resident is hungry between meals or misses a mealtime — what food options are available?"

Also worth asking anywhere

"Your weekend nurse staffing is reported below the Virginia midpoint — how does the weekend schedule differ from a weekday?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 60% total nursing staff turnover here — who on the care team has been with you longest?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 30 within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Hampton Health & Rehab Center, LLC	0.9 mi	Hampton, VA	★★★☆☆	2/5
Langley Post Acute	2.0 mi	Hampton, VA	★★★☆☆	3/5
Waterview Health & Rehab Center	3.1 mi	Hampton, VA	★☆☆☆☆	1/5
Atlantic View Post Acute	3.5 mi	Newport News, VA	★★☆☆☆	2/5
The Chesapeake	4.1 mi	Newport News, VA	★★★☆☆	3/5
Newport Post Acute	4.4 mi	Newport News, VA	★★★★☆	3/5
Bayside of Poquoson Health and Rehab	5.5 mi	Poquoson, VA	★★☆☆☆	2/5
Newport News Nursing & Rehab	7.1 mi	Newport News, VA	★☆☆☆☆	1/5	abuse
Riverside Lifelong H & R Warwick Forest	8.6 mi	Newport News, VA	★☆☆☆☆	1/5
Regency Health and Rehabilitation Center	8.6 mi	Yorktown, VA	★★☆☆☆	3/5
Old Dominion Rehabilitation and Nursing	9.1 mi	Newport News, VA	★☆☆☆☆	1/5	abuse
York Post Acute	11.3 mi	Yorktown, VA	★★☆☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in Hampton →

Facility data as of CMS processing date 2026-08-01. CCN 495305.