Marcella Post Acute

Name: Marcella Post Acute
Address: 305 MARCELLA ROAD, Hampton, VA, 23666, US
Telephone: 7578278953

305 Marcella Road, Hampton, VA 23666 · Hampton City County · 180 certified beds · avg 158 residents/day · certified since Mar 1, 1996

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.95

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · May 20, 2026 · F-0697 · triggered by a complaint

The facility did not provide safe and appropriate pain management for a resident who needed it.

Why it matters: Untreated pain causes needless suffering and can lead to depression, poor sleep, and declining health.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 30, 2026 (Deficient, Provider has plan of correction)

All citations in the current public record (53)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 20, 2026	▲ G · Actual harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint
May 20, 2026	F · Potential for harm, facility-wide	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · from a complaint
May 20, 2026	F · Potential for harm, facility-wide	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint
May 20, 2026	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
May 20, 2026	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
May 20, 2026	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
May 20, 2026	E · Potential for harm, repeated	The facility did not have enough support staff to safely and effectively run its food and nutrition service. · from a complaint
May 20, 2026	E · Potential for harm, repeated	The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times. · from a complaint
May 20, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
May 20, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
May 20, 2026	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
May 20, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
May 20, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint
May 20, 2026	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
May 20, 2026	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · from a complaint
May 30, 2024	E · Potential for harm, repeated	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
May 30, 2024	D · Potential for harm, one-off	The facility did not bring in qualified outside professionals to provide a required service when it didn't have a qualified professional on staff. · from a complaint
Oct 28, 2021	F · Potential for harm, facility-wide	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests.
Oct 28, 2021	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Oct 28, 2021	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Oct 28, 2021	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Oct 28, 2021	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Oct 28, 2021	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Oct 28, 2021	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Oct 28, 2021	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Oct 28, 2021	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Oct 28, 2021	D · Potential for harm, one-off	The facility did not provide the right treatment and services for residents with dementia or signs of dementia. Dementia care requires specific approaches, training, and patience.
Oct 28, 2021	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 6, 2018	E · Potential for harm, repeated	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Dec 6, 2018	E · Potential for harm, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Dec 6, 2018	E · Potential for harm, repeated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Dec 6, 2018	E · Potential for harm, repeated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Dec 6, 2018	E · Potential for harm, repeated	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests.
Dec 6, 2018	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 6, 2018	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Dec 6, 2018	D · Potential for harm, one-off	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults.
Dec 6, 2018	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 18, 2017	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, home-like environment, or did not let residents use their own belongings as much as possible.
May 18, 2017	E · Potential for harm, repeated	The facility did not provide adequate housekeeping and maintenance to keep the building clean, orderly, and in good repair.
May 18, 2017	E · Potential for harm, repeated	The facility's bedrooms did not give residents visual privacy — for example, working privacy curtains — when privacy is needed, such as during personal care.
May 18, 2017	D · Potential for harm, one-off	The facility did not keep residents' personal and medical records private and confidential.
May 18, 2017	D · Potential for harm, one-off	The facility did not try to resolve residents' complaints quickly. Nursing homes are required to take complaints seriously and act on them promptly.
May 18, 2017	D · Potential for harm, one-off	The facility did not make reasonable adjustments to meet residents' individual needs and preferences — for example, arranging rooms, routines, or services around what each person needs.
May 18, 2017	D · Potential for harm, one-off	The facility did not make sure each resident's health assessment was accurate and done by a qualified health professional.
May 18, 2017	D · Potential for harm, one-off	The facility did not provide the care and services each resident needed to stay as healthy and well as possible.
May 18, 2017	D · Potential for harm, one-off	The facility gave residents urinary catheters when they weren't medically necessary, or failed to give residents with bladder control problems the care needed to prevent urinary tract infections and help restore normal bladder function.
May 18, 2017	D · Potential for harm, one-off	The facility did not properly care for residents needing special medical services, such as injections, ostomy care (a surgically created opening for waste), breathing tube care, respiratory treatments, foot care, or artificial limbs.
May 18, 2017	D · Potential for harm, one-off	The facility did not have an effective program to investigate, control, and prevent the spread of infections.
May 18, 2017	D · Potential for harm, one-off	The facility did not quickly report laboratory test results to residents' doctors.
May 18, 2017	D · Potential for harm, one-off	The facility did not keep complete, dated laboratory records in residents' files.
May 18, 2017	D · Potential for harm, one-off	The facility did not keep accurate, complete, and organized medical records for each resident that meet professional standards.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (9 → 11).

Year	Citations	Serious (G–L)	Worst severity that year
2017	14	0	E
2018	9	0	E
2021	11	0	F
2024	4	0	E
2026	15	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.95	3.67	3.95	bottom 20% in Virginia; bottom 12% in the U.S.
Registered Nurse hours	0.43	0.66	0.69	bottom 31% in Virginia; bottom 26% in the U.S.
Weekend total nurse staffing	2.41	3.21	3.50	bottom 13% in Virginia; bottom 7% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.25	0.46	0.48	bottom 30% in Virginia; bottom 23% in the U.S.
Total nursing staff turnover (%)	60.2	48.1	45.8	bottom 22% in Virginia; bottom 16% in the U.S.
RN turnover (%)	66.7	48.2	42.9	bottom 19% in Virginia; bottom 15% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.07, RN 0.44, weekend 2.50. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"How do you inspect and maintain essential equipment, and how quickly are repairs made?"
"How is pest control handled here, and when was the last treatment or inspection?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"How is your kitchen staffed, and have meals ever been delayed because of staffing?"
"What happens if a resident is hungry between meals or misses a mealtime — what food options are available?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Hampton Health & Rehab Center, LLC	0.9 mi	Hampton, VA	★★★☆☆	2/5
Langley Post Acute	2.0 mi	Hampton, VA	★★★☆☆	3/5
Waterview Health & Rehab Center	3.1 mi	Hampton, VA	★☆☆☆☆	1/5
Atlantic View Post Acute	3.5 mi	Newport News, VA	★★☆☆☆	2/5
The Chesapeake	4.1 mi	Newport News, VA	★★★☆☆	3/5
Newport Post Acute	4.4 mi	Newport News, VA	★★★★☆	3/5
Bayside of Poquoson Health and Rehab	5.5 mi	Poquoson, VA	★★☆☆☆	2/5
Newport News Nursing & Rehab	7.1 mi	Newport News, VA	★☆☆☆☆	1/5	abuse
Riverside Lifelong H & R Warwick Forest	8.6 mi	Newport News, VA	★☆☆☆☆	1/5
Regency Health and Rehabilitation Center	8.6 mi	Yorktown, VA	★★☆☆☆	3/5
Old Dominion Rehabilitation and Nursing	9.1 mi	Newport News, VA	★☆☆☆☆	1/5	abuse
York Post Acute	11.3 mi	Yorktown, VA	★★☆☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in Hampton →

Facility data as of CMS processing date 2026-08-01. CCN 495305.

The Care File

Visit checklist — Marcella Post Acute

305 Marcella Road, Hampton, VA 23666 · 7578278953

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Most serious findings on record:

▲ May 20, 2026 (F-0697, Actual harm, one-off): The facility did not provide safe and appropriate pain management for a resident who needed it.

Questions for the administrator:

☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "How do you inspect and maintain essential equipment, and how quickly are repairs made?"
☐ "How is pest control handled here, and when was the last treatment or inspection?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "How is your kitchen staffed, and have meals ever been delayed because of staffing?"
☐ "What happens if a resident is hungry between meals or misses a mealtime — what food options are available?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495305 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)