Life Care Center of Greeneville

Name: Life Care Center of Greeneville
Address: 725 CRUM STREET, Greeneville, TN, 37743, US
Telephone: 4236398131

725 Crum Street, Greeneville, TN 37743 · Greene County · 161 certified beds · avg 93 residents/day · certified since Aug 28, 1989

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.64

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 25, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 25, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 25, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jun 25, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 25, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jun 25, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 1, 2024	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out. · from a complaint
May 1, 2024	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
May 1, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
May 1, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
May 1, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 1, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
May 1, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 12, 2020	E · Potential for harm, repeated	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Feb 12, 2020	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 12, 2020	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs.
Feb 12, 2020	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Feb 12, 2020	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 6).

Year	Citations	Worst severity that year
2020	5	E
2024	7	D
2025	6	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.64	3.62	3.95	top 37% in Tennessee; bottom 44% in the U.S.
Registered Nurse hours	0.62	0.57	0.69	top 31% in Tennessee; top 45% in the U.S.
Weekend total nurse staffing	3.35	3.15	3.50	top 26% in Tennessee; top 50% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.54	0.39	0.48	top 17% in Tennessee; top 29% in the U.S.
Total nursing staff turnover (%)	33.8	48.9	45.8	top 12% in Tennessee; top 21% in the U.S.
RN turnover (%)	47.1	43.2	42.9	bottom 40% in Tennessee; bottom 40% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.66, RN 0.63, weekend 3.37. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Cross, Cindy	Individual	Corporate Officer	NOT APPLICABLE	04/21/1994
Fletcher, Todd	Individual	Corporate Director	NOT APPLICABLE	05/01/2021
Fletcher, Todd	Individual	Corporate Officer	NOT APPLICABLE	11/02/2020
Henry, Terry	Individual	Corporate Officer	NOT APPLICABLE	08/16/1999
Key, Misty	Individual	W-2 Managing Employee	NOT APPLICABLE	01/27/2003
Lay, Lisa	Individual	Corporate Director	NOT APPLICABLE	04/24/2017
Lay, Lisa	Individual	Corporate Officer	NOT APPLICABLE	02/08/2018
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	07/01/1986
Preston, Forrest	Individual	Corporate Director	NOT APPLICABLE	01/06/1976
Preston, Forrest	Individual	Corporate Officer	NOT APPLICABLE	01/06/1976
Swanker, Richard	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Swanker, Richard	Individual	Corporate Officer	NOT APPLICABLE	04/01/2011
Thurmond, Joan	Individual	Corporate Officer	NOT APPLICABLE	09/21/2000
Ziegler, James	Individual	Corporate Director	NOT APPLICABLE	09/18/2001
Ziegler, James	Individual	Corporate Officer	NOT APPLICABLE	08/16/1999

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
"How do you make sure resident assessments are completed and submitted to the state on time?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Laughlin Health Care Center	0.8 mi	Greeneville, TN	★☆☆☆☆	1/5
Signature Healthcare of Greeneville	1.6 mi	Greeneville, TN	★★★★☆	4/5
Durham-Hensley Health and Rehabilitation	8.6 mi	Chuckey, TN	★★★★☆	4/5
Signature Healthcare of Rogersville	17.4 mi	Rogersville, TN	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Greeneville →

Facility data as of CMS processing date 2026-08-01. CCN 445228.

The Care File

Visit checklist — Life Care Center of Greeneville

725 Crum Street, Greeneville, TN 37743 · 4236398131

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
☐ "How do you make sure resident assessments are completed and submitted to the state on time?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445228 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)