Holy Family Home
5300 Chester Avenue, Philadelphia, PA 19143 · Philadelphia County · 18 certified beds · avg 18 residents/day · certified since Mar 1, 1984
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Mar 12, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 4, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (4)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 2, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Apr 2, 2026 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Mar 12, 2026 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Apr 9, 2025 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2025 | 1 | 0 | D |
| 2026 | 3 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 8.74 | 3.94 | 3.95 | top 1% in Pennsylvania; top 1% in the U.S. |
| Registered Nurse hours | 2.59 | 0.80 | 0.69 | top 2% in Pennsylvania; top 1% in the U.S. |
| Weekend total nurse staffing | 8.46 | 3.58 | 3.50 | top 1% in Pennsylvania; top 1% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.37 | 0.56 | 0.48 | top 3% in Pennsylvania; top 2% in the U.S. |
| Total nursing staff turnover (%) | 0.0 | 44.5 | 45.8 | — |
| RN turnover (%) | 0.0 | 39.9 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.00, RN 1.78, weekend 5.81. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Flicker, Maria | Individual | Corporate Director | NOT APPLICABLE | 07/06/2021 |
| Flicker, Maria | Individual | Corporate Officer | NOT APPLICABLE | 07/06/2021 |
| Flicker, Maria | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/06/2021 |
| Flicker, Maria | Individual | ADP of the SNF | NOT APPLICABLE | 07/06/2021 |
| Frain, Catherine | Individual | Corporate Director | NOT APPLICABLE | 06/19/2014 |
| Frain, Catherine | Individual | Corporate Officer | NOT APPLICABLE | 06/19/2014 |
| Kosa, Namir | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2007 |
| Lo, Patricia | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/15/1992 |
| Lo, Patricia | Individual | ADP of the SNF | NOT APPLICABLE | 10/15/1992 |
| Populaire, Claudia | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2025 |
| Populaire, Claudia | Individual | ADP of the SNF | NOT APPLICABLE | 10/16/2025 |
| Proffitt, Susan Jane | Individual | Corporate Director | NOT APPLICABLE | 09/16/2014 |
| Proffitt, Susan Jane | Individual | Corporate Officer | NOT APPLICABLE | 09/16/2014 |
| Proffitt, Susan Jane | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/16/2014 |
| Vadukkoot, Celine | Individual | Corporate Director | NOT APPLICABLE | 07/01/2021 |
| Vadukkoot, Celine | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2021 |
| Vadukkoot, Celine | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2021 |
| Vadukkoot, Celine | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2021 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Renaissance Healthcare & Rehabilitation Center | 0.6 mi | Philadelphia, PA | ★★★☆☆ | 3/5 | |
| West Park Rehabilitation and Nursing Center | 1.6 mi | Philadelphia, PA | ★★☆☆☆ | 2/5 | |
| University City Rehabilitation and Healthcare Ctr | 1.7 mi | Philadelphia, PA | ★★★☆☆ | 2/5 | |
| Care Pavilion Nursing and Rehabilitation Center | 1.8 mi | Philadelphia, PA | ★☆☆☆☆ | 1/5 | |
| Rittenhouse Post Acute | 2.0 mi | Philadelphia, PA | ★★★★☆ | 3/5 | |
| Edenbrook of Yeadon | 2.2 mi | Yeadon, PA | ★★☆☆☆ | 2/5 | abuse |
| Centennial Healthcare and Rehabilitation Center | 2.3 mi | Philadelphia, PA | ★★★☆☆ | 3/5 | |
| Providence Rehab and Hlthcare Ctratmercyfitzgerald | 2.4 mi | Yeadon, PA | ★★★☆☆ | 2/5 | abuse |
| St Francis Center for Rehabilitation & Healthcare | 2.6 mi | Darby, PA | ★☆☆☆☆ | 3/5 | |
| Little Flower Manor | 2.8 mi | Darby, PA | ★★★★★ | 5/5 | |
| Graduate Post Acute | 2.9 mi | Philadelphia, PA | ★★☆☆☆ | 1/5 | abuse |
| Fox Subacute at South Philadelphia | 3.0 mi | Philadelphia, PA | ★★☆☆☆ | 2/5 | abuse |
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Facility data as of CMS processing date 2026-08-01. CCN 395637.