Highlands of Bella Vista Health & Rehab, LLC
670 Rogers Road, Bella Vista, AR 72715 · Benton County · 90 certified beds · avg 66 residents/day · certified since Jun 27, 2004
Part of chain: CENTRAL ARKANSAS NURSING CENTERS (38 facilities, chain avg rating 3.6★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Nov 10, 2023 · F-0760
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Why it matters: A serious medication error can cause real harm, hospitalization, or worse.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Dec 4, 2023 (Deficient, Provider has date of correction)
All citations in the current public record (19)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 26, 2025 | E · Potential for harm, repeated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Nov 21, 2024 | F · Potential for harm, facility-wide | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| Nov 21, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Nov 10, 2023 | ▲ J · Immediate jeopardy, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Nov 10, 2023 | E · Potential for harm, repeated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Nov 10, 2023 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Nov 10, 2023 | E · Potential for harm, repeated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| Aug 11, 2022 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 11, 2022 | E · Potential for harm, repeated | The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. |
| Aug 11, 2022 | E · Potential for harm, repeated | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. |
| Aug 11, 2022 | E · Potential for harm, repeated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Aug 11, 2022 | E · Potential for harm, repeated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Aug 11, 2022 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 11, 2022 | E · Potential for harm, repeated | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. |
| Aug 11, 2022 | D · Potential for harm, one-off | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. |
| Aug 11, 2022 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Aug 11, 2022 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Aug 11, 2022 | D · Potential for harm, one-off | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| Aug 11, 2022 | D · Potential for harm, one-off | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (4 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 12 | 0 | F |
| 2023 | 4 | 1 | J ▲ |
| 2024 | 2 | 0 | F |
| 2025 | 1 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $8,055.
| Date | Type | Amount / length |
|---|---|---|
| Nov 10, 2023 | Fine | $8,055 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Arkansas avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.25 | 4.71 | 3.95 | top 18% in Arkansas; top 10% in the U.S. |
| Registered Nurse hours | 0.46 | 0.48 | 0.69 | top 48% in Arkansas; bottom 31% in the U.S. |
| Weekend total nurse staffing | 4.40 | 4.04 | 3.50 | top 21% in Arkansas; top 14% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.16 | 0.28 | 0.48 | bottom 17% in Arkansas; bottom 7% in the U.S. |
| Total nursing staff turnover (%) | 45.6 | 49.5 | 45.8 | top 37% in Arkansas; bottom 48% in the U.S. |
| RN turnover (%) | 50.0 | 44.8 | 42.9 | bottom 49% in Arkansas; bottom 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.44, RN 0.39, weekend 3.72. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bella Vista Estates LLC | Organization | ADP of the SNF | NOT APPLICABLE | 12/12/2024 |
| Brock, Michelle | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/10/2024 |
| Brock, Michelle | Individual | ADP of the SNF | NOT APPLICABLE | 10/20/2024 |
| Central Arkansas Nursing Centers INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2025 |
| Douglas, Donald | Individual | ADP of the SNF | NOT APPLICABLE | 12/10/2024 |
| Morton, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 12/12/2024 |
| Norsworthy, David | Individual | ADP of the SNF | NOT APPLICABLE | 08/01/2025 |
| Nursing Consultants INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
- "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Concordia Nursing & Rehab, LLC | 2.7 mi | Bella Vista, AR | ★☆☆☆☆ | 1/5 | SFF |
| Apple Creek Health and Rehab, LLC | 6.5 mi | Centerton, AR | ★★☆☆☆ | 2/5 | |
| The Green House Cottages of Northwest Arkansas | 7.5 mi | Bentonville, AR | ★★★★★ | 5/5 | |
| Bradford House Nursing and Rehab, LLC | 8.8 mi | Bentonville, AR | ★★★☆☆ | 3/5 | |
| Ashley Rehabilitation and Health Care Center | 10.5 mi | Rogers, AR | —/5 | SFF | |
| Promenade Health and Rehabilitation | 10.8 mi | Rogers, AR | ★★★★☆ | 4/5 | |
| Innisfree Health and Rehab, LLC | 11.5 mi | Rogers, AR | ★★☆☆☆ | 1/5 | |
| Jamestown Nursing and Rehab, LLC | 12.1 mi | Rogers, AR | ★☆☆☆☆ | 1/5 | |
| Hampton Place Healthcare, LLC | 12.1 mi | Rogers, AR | ★★★★★ | 5/5 | |
| The Blossoms at Rogers Rehab & Nursing Center | 12.4 mi | Rogers, AR | ★★★★★ | 4/5 | |
| Rogers Health and Rehabilitation Center | 13.2 mi | Rogers, AR | ★★★☆☆ | 2/5 | |
| McDonald County Living Center | 15.3 mi | Anderson, MO | ★★★★☆ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 045402.