Heritage Nursing and Rehabilitation Community

Name: Heritage Nursing and Rehabilitation Community
Address: 320 East Central Avenue, Zeeland, MI, 49464, US
Telephone: 6167729191

320 East Central Avenue, Zeeland, MI 49464 · Ottawa County · 39 certified beds · avg 35 residents/day · certified since May 15, 1992

Part of chain: ATRIUM CENTERS (26 facilities, chain avg rating 3.0★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.68

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 17, 2026	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 17, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 17, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 21, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 21, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Feb 21, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Feb 21, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Feb 21, 2025	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · from a complaint
Feb 21, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Feb 21, 2025	D · Potential for harm, one-off	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
Apr 4, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 4, 2024	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Apr 4, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Apr 4, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 4, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 4, 2024	D · Potential for harm, one-off	The facility admitted a resident without a doctor's order, or did not make sure each resident stayed under a doctor's ongoing care.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 3).

Year	Citations	Worst severity that year
2024	6	F
2025	7	F
2026	3	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Michigan avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.68	4.32	3.95	bottom 18% in Michigan; bottom 46% in the U.S.
Registered Nurse hours	0.68	0.84	0.69	bottom 39% in Michigan; top 38% in the U.S.
Weekend total nurse staffing	3.39	3.79	3.50	bottom 32% in Michigan; top 48% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.42	0.49	0.48	bottom 49% in Michigan; top 44% in the U.S.
Total nursing staff turnover (%)	43.8	44.1	45.8	top 47% in Michigan; top 47% in the U.S.
RN turnover (%)	33.3	39.2	42.9	top 38% in Michigan; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.38, RN 0.62, weekend 3.11. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Atrium Centers, LLC	Organization	5% or Greater Direct Ownership Interest	100%	10/01/2007
Bailey, Essel	Individual	5% or Greater Indirect Ownership Interest	74%	12/27/2012
Finney, Donald	Individual	5% or Greater Indirect Ownership Interest	25%	08/22/2012
Lockhart, Dennis	Individual	5% or Greater Indirect Ownership Interest	—	01/01/2010
Albright Ross, Susan	Individual	Corporate Officer	NOT APPLICABLE	01/02/2018
Albright Ross, Susan	Individual	Operational/Managerial Control	NOT APPLICABLE	01/02/2018
Atrium Centers Management LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/01/2007
Bailey, Essel	Individual	Corporate Director	NOT APPLICABLE	10/01/2007
Ferkany, James	Individual	Corporate Officer	NOT APPLICABLE	08/01/2018
Finney, Donald	Individual	Corporate Director	NOT APPLICABLE	08/22/2012
Gross, Deborah	Individual	Operational/Managerial Control	NOT APPLICABLE	12/12/2016

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Medilodge of Zeeland	0.6 mi	Zeeland, MI	★★★☆☆	3/5
Medilodge of Holland	3.0 mi	Holland, MI	★★★★☆	4/5
The Inn at Freedom Village	4.7 mi	Holland, MI	★★★★★	5/5
Resthaven Care Center	6.6 mi	Holland, MI	★★★☆☆	3/5
The Oaks at Jamestown	8.1 mi	Hudsonville, MI	★★★★★	5/5
The Laurels of Hudsonville	8.1 mi	Hudsonville, MI	★☆☆☆☆	1/5
Allendale Nursing and Rehabilitation Community	12.2 mi	Allendale, MI	★★☆☆☆	2/5
Mission Point Nursing & Physical Rehabilitation Ce	14.1 mi	Grandville, MI	★☆☆☆☆	1/5
Medilodge of Wyoming	14.2 mi	Wyoming, MI	★★★★★	5/5
Mission Point Nursing & Physical Rehab Center of L	14.8 mi	Lamont, MI	★★★★☆	3/5
The Oaks at Byron Center	15.6 mi	Byron Center, MI	★★★★★	4/5
The Orchards at Douglas Cove	15.6 mi	Douglas, MI	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Zeeland →

Facility data as of CMS processing date 2026-08-01. CCN 235525.

The Care File

Visit checklist — Heritage Nursing and Rehabilitation Community

320 East Central Avenue, Zeeland, MI 49464 · 6167729191

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 235525 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)