Riverside Nursing Centre

415 Friant Street, Grand Haven, MI 49417 (opens Google Maps) · Ottawa County · (616) 842-4120· 34 certified beds · avg 27 residents/day · certified since Aug 1, 1993 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: ATRIUM CENTERS (26 facilities, chain avg rating 3.0★)

1/5

Health inspection rating (on-site)

inspected Feb 12, 2026

Serious findings on record

most recent Jul 11, 2025

Fines, last 3 years

4.43

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, isolated · Jul 11, 2025 · F-0686 · triggered by a complaint

The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.

Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.

Corrected: Aug 8, 2025 (Deficient, Provider has date of correction)

Inspection findings in the public record

Showing the latest 3 of 53 inspection findings. Open the full record below to read every finding.

Apr 20, 2026D · Potential for more than minimal harm, isolated
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint F-0550
Apr 20, 2026D · Potential for more than minimal harm, isolated
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint F-0880
Feb 12, 2026F · Potential for more than minimal harm, widespread
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880

View all 53 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Apr 20, 2026	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint · F-0550
Apr 20, 2026	D · Potential for more than minimal harm, isolated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880
Feb 12, 2026	F · Potential for more than minimal harm, widespread	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Feb 12, 2026	F · Potential for more than minimal harm, widespread	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · F-0921
Feb 12, 2026	E · Potential for more than minimal harm, pattern	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint · F-0550
Feb 12, 2026	E · Potential for more than minimal harm, pattern	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578
Feb 12, 2026	E · Potential for more than minimal harm, pattern	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580
Feb 12, 2026	E · Potential for more than minimal harm, pattern	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658
Feb 12, 2026	E · Potential for more than minimal harm, pattern	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677
Feb 12, 2026	E · Potential for more than minimal harm, pattern	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint · F-0697
Feb 12, 2026	E · Potential for more than minimal harm, pattern	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756
Feb 12, 2026	E · Potential for more than minimal harm, pattern	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759
Feb 12, 2026	E · Potential for more than minimal harm, pattern	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Feb 12, 2026	E · Potential for more than minimal harm, pattern	The facility did not have a policy covering how food brought in by family and visitors is used and stored safely. · F-0813
Feb 12, 2026	D · Potential for more than minimal harm, isolated	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554
Feb 12, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628
Feb 12, 2026	D · Potential for more than minimal harm, isolated	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · F-0645
Feb 12, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686
Feb 12, 2026	D · Potential for more than minimal harm, isolated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842
Jul 11, 2025	▲ G · Actual harm, isolated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint · F-0686
Jul 11, 2025	F · Potential for more than minimal harm, widespread	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences. · from a complaint · F-0553
Jul 11, 2025	F · Potential for more than minimal harm, widespread	The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. · from a complaint · F-0835
Jul 11, 2025	F · Potential for more than minimal harm, widespread	The facility did not designate a physician to serve as medical director — the doctor responsible for overseeing resident care policies and coordinating medical care across the facility. · from a complaint · F-0841
Jul 11, 2025	F · Potential for more than minimal harm, widespread	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. · from a complaint · F-0867
Jul 11, 2025	E · Potential for more than minimal harm, pattern	The facility admitted a resident without a doctor's order, or did not make sure each resident stayed under a doctor's ongoing care. · from a complaint · F-0710
Jul 11, 2025	E · Potential for more than minimal harm, pattern	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842
Jul 11, 2025	D · Potential for more than minimal harm, isolated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609
Jul 11, 2025	D · Potential for more than minimal harm, isolated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610
Jul 11, 2025	D · Potential for more than minimal harm, isolated	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. · from a complaint · F-0685
Jul 11, 2025	D · Potential for more than minimal harm, isolated	The facility did not develop, carry out, or maintain an effective training program for all new and existing staff members. · from a complaint · F-0940
Jul 11, 2025	D · Potential for more than minimal harm, isolated	The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention. · from a complaint · F-0947
Dec 4, 2024	F · Potential for more than minimal harm, widespread	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Dec 4, 2024	F · Potential for more than minimal harm, widespread	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · F-0921
Dec 4, 2024	E · Potential for more than minimal harm, pattern	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580
Dec 4, 2024	E · Potential for more than minimal harm, pattern	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584
Dec 4, 2024	E · Potential for more than minimal harm, pattern	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658
Dec 4, 2024	E · Potential for more than minimal harm, pattern	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · F-0804
Dec 4, 2024	E · Potential for more than minimal harm, pattern	The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times. · F-0809
Dec 4, 2024	D · Potential for more than minimal harm, isolated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558
Dec 4, 2024	D · Potential for more than minimal harm, isolated	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585
Dec 4, 2024	D · Potential for more than minimal harm, isolated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Dec 4, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults. · F-0687
Dec 4, 2024	D · Potential for more than minimal harm, isolated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689
Dec 4, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692
Dec 4, 2024	D · Potential for more than minimal harm, isolated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Jan 10, 2024	F · Potential for more than minimal harm, widespread	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Jan 10, 2024	F · Potential for more than minimal harm, widespread	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Jan 10, 2024	D · Potential for more than minimal harm, isolated	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582
Jan 10, 2024	D · Potential for more than minimal harm, isolated	The facility did not let a resident return after a hospital stay or approved leave that lasted longer than the facility's bed-hold policy allowed. Residents generally have the right to come back to the next available bed. · from a complaint · F-0626
Jan 10, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698
Jan 10, 2024	D · Potential for more than minimal harm, isolated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756
Jan 10, 2024	D · Potential for more than minimal harm, isolated	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life. · F-0849
Jan 10, 2024	D · Potential for more than minimal harm, isolated	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. · F-0868

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (14 → 17).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2024

2025

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Serious (G–L)	Worst severity that year
2024	22	0	F
2025	12	1	G ▲
2026	19	0	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityMichigan averageU.S. average

Total nurse staffing (hours per resident per day)

4.43

4.32

3.95

Registered Nurse hours

0.86

0.84

0.69

Weekend total nurse staffing

3.96

3.79

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Michigan avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.43	4.32	3.95	top 33% in Michigan; top 25% in the U.S.
Registered Nurse hours	0.86	0.84	0.69	top 40% in Michigan; top 23% in the U.S.
Weekend total nurse staffing	3.96	3.79	3.50	top 29% in Michigan; top 24% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.38	0.49	0.48	bottom 43% in Michigan; bottom 49% in the U.S.
Total nursing staff turnover (%)	71.0	44.1	45.8	bottom 2% in Michigan; bottom 5% in the U.S.
RN turnover (%)	66.7	39.2	42.9	bottom 10% in Michigan; bottom 15% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.72, RN 0.72, weekend 3.33.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.72 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: —/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Riverside Nursing Centre. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Atrium Centers, LLC	Organization	5% or Greater Direct Ownership Interest	100%	10/01/2007
Albright Ross, Susan	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2018
Atrium Centers Management LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/01/2007
Bailey, Essel	Individual	Corporate Director	NOT APPLICABLE	10/01/2007
Finney, Donald	Individual	Corporate Director	NOT APPLICABLE	08/22/2012
Lockhart, Dennis	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2018
McDermott, Thomas	Individual	Corporate Officer	NOT APPLICABLE	03/13/2019
McGahan, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	02/25/2019
Orion Operating Services LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/01/2007

All 9 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Atrium Centers — 26 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Roosevelt Park Nursing and Rehabilitation Communit — Muskegon, MI · overall 2/5abuse
South Haven Nursing and Rehabilitation Community — South Haven, MI · overall 2/5
The Timbers of Cass County — Dowagiac, MI · overall 2/5
Westgate Nursing & Rehabilitation Community — Ironwood, MI · overall 2/5
Austinburg Nsg and Rehab Ctr — Austinburg, OH · overall 3/5
Blossom Nursing and Rehab Center — Salem, OH · overall 4/5
Lexington Court Care Center — Lexington, OH · overall 4/5
Woodside Village Care Center — Mount Gilead, OH · overall 3/5

Listed by state, then facility name — not a ranking. Showing 8 of the 25 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 71% total nursing staff turnover here — who on the care team has been with you longest?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 13 within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Medilodge at the Shore	1.1 mi	Grand Haven, MI	★★☆☆☆	2/5
Heartwood Lodge Trinity Health	3.2 mi	Spring Lake, MI	★☆☆☆☆	1/5
Roosevelt Park Nursing and Rehabilitation Communit	10.6 mi	Muskegon, MI	★★☆☆☆	1/5	abuse
Christian Care Nursing Center	11.0 mi	Muskegon, MI	★★☆☆☆	2/5
Optalis Health & Rehabilitation of Muskegon	11.3 mi	Muskegon, MI	★★☆☆☆	2/5
Lake Woods Nursing & Rehabilitation Center	11.4 mi	Muskegon, MI	★★☆☆☆	2/5	abuse
Harbor Terrace Senior Living	12.4 mi	Muskegon, MI	★★★★★	4/5
Hillcrest Nursing and Rehabilitation Community	14.9 mi	North Muskegon, MI	★★★★★	4/5
Mission Point Nursing & Physical Rehab Center of L	15.8 mi	Lamont, MI	★★★★☆	3/5
Allendale Nursing and Rehabilitation Community	16.0 mi	Allendale, MI	★★☆☆☆	2/5
Medilodge of Zeeland	19.0 mi	Zeeland, MI	★★★☆☆	3/5
The Inn at Freedom Village	19.0 mi	Holland, MI	★★★★★	5/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Ottawa, MI — 11 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

The Laurels of Hudsonville — Hudsonville, MI · overall 1/5
The Oaks at Jamestown — Hudsonville, MI · overall 5/5
Heritage Nursing and Rehabilitation Community — Zeeland, MI · overall 4/5
Medilodge of Holland — Holland, MI · overall 4/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Grand Haven →

Facility data as of CMS processing date 2026-08-01. CCN 235535.