Heritage Manor
3804 North Barr Ave, Oklahoma City, OK 73122 · Oklahoma County · 55 certified beds · avg 49 residents/day · certified since Nov 8, 2006
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Mar 24, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Apr 4, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · May 23, 2024 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jul 1, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (30)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 22, 2026 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint |
| Nov 21, 2025 | F · Potential for harm, facility-wide | The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign. |
| Nov 21, 2025 | F · Potential for harm, facility-wide | The facility did not provide a neutral and fair arbitration process. Arbitration is a way of settling disputes outside of court, and if it's used, the facility must agree with the resident on a neutral arbitrator and a convenient location. |
| Nov 21, 2025 | E · Potential for harm, repeated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Nov 21, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Nov 21, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Nov 21, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Mar 24, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Oct 24, 2024 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. · from a complaint |
| Oct 24, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Oct 24, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| May 23, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| May 23, 2024 | F · Potential for harm, facility-wide | The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. |
| May 23, 2024 | D · Potential for harm, one-off | The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving. |
| Feb 8, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Apr 10, 2023 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Apr 10, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Apr 10, 2023 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Apr 10, 2023 | D · Potential for harm, one-off | The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. |
| Apr 10, 2023 | D · Potential for harm, one-off | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (13 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 0 | E |
| 2024 | 17 | 1 | G ▲ |
| 2025 | 7 | 1 | J ▲ |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $30,133.
| Date | Type | Amount / length |
|---|---|---|
| Mar 24, 2025 | Fine | $8,323 |
| May 23, 2024 | Fine | $21,810 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Oklahoma avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.64 | 4.58 | 3.95 | bottom 7% in Oklahoma; bottom 44% in the U.S. |
| Registered Nurse hours | 0.36 | 0.41 | 0.69 | bottom 47% in Oklahoma; bottom 17% in the U.S. |
| Weekend total nurse staffing | 3.06 | 4.16 | 3.50 | bottom 5% in Oklahoma; bottom 34% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.23 | 0.28 | 0.48 | bottom 43% in Oklahoma; bottom 18% in the U.S. |
| Total nursing staff turnover (%) | 72.7 | 55.5 | 45.8 | bottom 11% in Oklahoma; bottom 4% in the U.S. |
| RN turnover (%) | 0.0 | 53.6 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.87, RN 0.29, weekend 2.41. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 1/5 · long-stay residents: 2/5 · short-stay residents: 1/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Hollaway, Christian | Individual | Direct Ownership Interest | NOT APPLICABLE | 04/01/2024 |
| Underwood, Adamson | Individual | 5% or Greater Indirect Ownership Interest | 49% | 04/01/2024 |
| Hollaway, Christian | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2024 |
| Hollaway, Christian | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/19/2024 |
| Hollaway, Christian | Individual | Limited Partnership Interest | NOT APPLICABLE | 04/01/2024 |
| Hollaway, Christian | Individual | ADP of the SNF | NOT APPLICABLE | 11/19/2024 |
| John, Teney | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/12/2024 |
| John, Teney | Individual | ADP of the SNF | NOT APPLICABLE | 04/12/2024 |
| Judy M Crane Living Trust | Organization | ADP of the SNF | NOT APPLICABLE | 10/15/2024 |
| Manor Home Property, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/19/2024 |
| Marcum, Nedra | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/14/2024 |
| Marcum, Nedra | Individual | ADP of the SNF | NOT APPLICABLE | 10/14/2024 |
| Underwood, Adamson | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2024 |
| Underwood, Adamson | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/14/2024 |
| Underwood, Adamson | Individual | ADP of the SNF | NOT APPLICABLE | 10/15/2024 |
| Voyage Management of Ok, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 11/19/2024 |
| Voyage Management of Ok, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/19/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
- "Does your admission agreement include an arbitration clause, and is signing it optional?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Windsor Hills Nursing Center | 1.1 mi | Oklahoma City, OK | ★★☆☆☆ | 2/5 | abuse |
| North Winds Living Center | 1.3 mi | Oklahoma City, OK | ★★☆☆☆ | 2/5 | abuse |
| The Grand at Bethany Skilled Nursing and Therapy | 1.6 mi | Bethany, OK | ★★☆☆☆ | 2/5 | |
| Heritage Park | 2.0 mi | Bethany, OK | ★☆☆☆☆ | 2/5 | |
| Warr Acres Nursing Center | 2.2 mi | Oklahoma City, OK | ★★★☆☆ | 3/5 | |
| Ignite Medical Resort Okc, LLC | 2.2 mi | Oklahoma City, OK | ★★☆☆☆ | 3/5 | |
| The Lodge at Brookline | 2.4 mi | Oklahoma City, OK | ★★☆☆☆ | 2/5 | |
| Bellevue Health & Rehabilitation Center | 2.4 mi | Oklahoma City, OK | ★★★☆☆ | 3/5 | |
| Fairmont Skilled Nursing and Therapy | 2.8 mi | Oklahoma City, OK | ★★☆☆☆ | 2/5 | abuse |
| Northwest Nursing Center | 3.0 mi | Oklahoma City, OK | ★★☆☆☆ | 2/5 | |
| The Lakes | 4.0 mi | Oklahoma City, OK | ★★☆☆☆ | 2/5 | |
| St. Ann's Skilled Nursing and Therapy | 4.5 mi | Oklahoma City, OK | ★★★★☆ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 375502.