Heritage Health Care Center

Name: Heritage Health Care Center
Address: 1300 SOUTH STREET, Globe, AZ, 85501, US
Telephone: 9284253118

1300 South Street, Globe, AZ 85501 · Gila County · 96 certified beds · avg 68 residents/day · certified since Mar 31, 1987

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.49

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (9)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 27, 2026	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Feb 27, 2026	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Feb 27, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Feb 27, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Feb 27, 2026	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Feb 27, 2026	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 29, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
May 1, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Apr 15, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2025	3	0	D
2026	6	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.49	3.97	3.95	bottom 37% in Arizona; bottom 36% in the U.S.
Registered Nurse hours	0.82	0.69	0.69	top 25% in Arizona; top 26% in the U.S.
Weekend total nurse staffing	3.00	3.50	3.50	bottom 30% in Arizona; bottom 31% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.56	0.49	0.48	top 27% in Arizona; top 26% in the U.S.
Total nursing staff turnover (%)	25.5	45.2	45.8	top 9% in Arizona; top 8% in the U.S.
RN turnover (%)	15.4	43.6	42.9	top 8% in Arizona; top 9% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.36, RN 0.79, weekend 2.88. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Preston, Forrest	Individual	Indirect Ownership Interest	NOT APPLICABLE	09/30/2004
Butner, Nancy	Individual	Managing Control - Governing Body	NOT APPLICABLE	09/16/2018
Butner, Nancy	Individual	Operational/Managerial Control	NOT APPLICABLE	09/16/2018
Cross, Cindy	Individual	Corporate Officer	NOT APPLICABLE	10/13/2004
Fletcher, Todd	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2021
Franco, Mark	Individual	Operational/Managerial Control	NOT APPLICABLE	09/12/2025
Henry, Terry	Individual	Corporate Officer	NOT APPLICABLE	10/13/2004
Lay, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	04/24/2017
Layton, Brent	Individual	Operational/Managerial Control	NOT APPLICABLE	NO DATE PROVIDED
Layton, Brent	Individual	ADP of the SNF	NOT APPLICABLE	02/25/2025
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	02/17/2006
Life Care Centers of America, INC.	Organization	ADP of the SNF	NOT APPLICABLE	01/18/2005
Preston, Aubrey	Individual	Operational/Managerial Control	NOT APPLICABLE	03/06/2025
Preston, Forrest	Individual	ADP of the SNF	NOT APPLICABLE	01/18/2005
Smith, Frank	Individual	Operational/Managerial Control	NOT APPLICABLE	06/19/2025
Summerhays, Timothy	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/09/2025
Summerhays, Timothy	Individual	Operational/Managerial Control	NOT APPLICABLE	06/09/2025
Summerhays, Timothy	Individual	ADP of the SNF	NOT APPLICABLE	11/05/2025
Swanker, Richard	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2022
Thurmond, Joan	Individual	Corporate Officer	NOT APPLICABLE	10/13/2004

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Haven of Globe	0.6 mi	Globe, AZ	★☆☆☆☆	2/5	abuse

Compare this facility with the 1 closest →

All facilities in Globe →

Facility data as of CMS processing date 2026-08-01. CCN 035141.

The Care File

Visit checklist — Heritage Health Care Center

1300 South Street, Globe, AZ 85501 · 9284253118

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035141 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)