Heritage Hall - Brookneal

Name: Heritage Hall - Brookneal
Address: 633 COOK AVENUE, Brookneal, VA, 24528, US
Telephone: 4343763717

633 Cook Avenue, Brookneal, VA 24528 · Campbell County · 60 certified beds · avg 57 residents/day · certified since May 29, 1991

Part of chain: HERITAGE HALL (15 facilities, chain avg rating 4.1★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.15

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 16, 2021	E · Potential for harm, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Dec 16, 2021	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Dec 16, 2021	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 16, 2021	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Dec 16, 2021	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Dec 16, 2021	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 16, 2021	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Jan 24, 2019	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 24, 2019	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Jan 24, 2019	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Jan 24, 2019	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 24, 2019	D · Potential for harm, one-off	The facility did not provide special eating equipment and utensils — like adaptive cups or easy-grip silverware — for residents who need them, along with appropriate help at meals.
Jan 24, 2019	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2019	6	0	F
2021	7	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.15	3.67	3.95	bottom 34% in Virginia; bottom 19% in the U.S.
Registered Nurse hours	0.35	0.66	0.69	bottom 17% in Virginia; bottom 16% in the U.S.
Weekend total nurse staffing	2.58	3.21	3.50	bottom 23% in Virginia; bottom 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.15	0.46	0.48	bottom 5% in Virginia; bottom 5% in the U.S.
Total nursing staff turnover (%)	40.0	48.1	45.8	top 30% in Virginia; top 36% in the U.S.
RN turnover (%)	50.0	48.2	42.9	top 50% in Virginia; bottom 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.98, RN 0.33, weekend 2.44. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Ahc Acquisitions, LLC	Organization	5% or Greater Direct Ownership Interest	12%	07/10/2020
Cranwell, C.	Individual	Indirect Ownership Interest	NOT APPLICABLE	10/04/2024
Cranwell, Robert	Individual	Direct Ownership Interest	NOT APPLICABLE	10/04/2024
WCC Third Blind Trust	Organization	5% or Greater Direct Ownership Interest	78%	07/10/2020
American Healthcare LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	11/22/2010
Barksdale, Diane	Individual	ADP of the SNF	NOT APPLICABLE	03/20/2026
Dalton, Robert	Individual	Corporate Director	NOT APPLICABLE	10/04/2024
East, Thomas	Individual	Corporate Director	NOT APPLICABLE	11/20/2012
East, Thomas	Individual	Corporate Officer	NOT APPLICABLE	11/20/2012
East, Thomas	Individual	Operational/Managerial Control	NOT APPLICABLE	10/04/2024
East, Thomas	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	03/31/2026
Gallant, Cassandra	Individual	Corporate Officer	NOT APPLICABLE	07/11/2024
Gallant, Cassandra	Individual	Operational/Managerial Control	NOT APPLICABLE	07/11/2024
Hopkins, William	Individual	Corporate Director	NOT APPLICABLE	07/23/2010
Madhoun, Mazen	Individual	ADP of the SNF	NOT APPLICABLE	03/20/2026

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Where do you post your daily staffing numbers, and can I see today's?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Autumn Care of Altavista	20.3 mi	Altavista, VA	★★★★☆	4/5
South Boston Health & Rehab Center	21.4 mi	South Boston, VA	★☆☆☆☆	1/5
Appomattox Health & Rehabilitation Center	21.7 mi	Appomattox, VA	★☆☆☆☆	2/5
Berry Hill Nursing Home	23.9 mi	South Boston, VA	★★☆☆☆	2/5
Liberty Ridge Health & Rehab	24.1 mi	Lynchburg, VA	★★★★☆	3/5
Gretna Health and Rehabilitation Center	25.1 mi	Gretna, VA	★★★★☆	4/5
Lynchburg Health & Rehabilitation Center	26.2 mi	Lynchburg, VA	★☆☆☆☆	1/5
Guggenheimer Health and Rehab Center	27.4 mi	Lynchburg, VA	★☆☆☆☆	1/5
Summit Health and Rehab Center	27.4 mi	Lynchburg, VA	★★★☆☆	2/5
Forest Health & Rehab Center	28.6 mi	Lynchburg, VA	★★★★☆	4/5
Tate Springs Health & Rehab	28.8 mi	Lynchburg, VA	★★★★☆	4/5
Seven Hills Rehabilitation and Nursing	28.9 mi	Lynchburg, VA	★☆☆☆☆	1/5	SFF

Compare this facility with the 3 closest →

All facilities in Brookneal →

Facility data as of CMS processing date 2026-08-01. CCN 495242.

The Care File

Visit checklist — Heritage Hall - Brookneal

633 Cook Avenue, Brookneal, VA 24528 · 4343763717

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Where do you post your daily staffing numbers, and can I see today's?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495242 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)