Heritage Hall - Brookneal

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.98, RN 0.33, weekend 2.44.Comparing with Medicare Care Compare? Care Compare shows the raw figure (2.98 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

All 15 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Heritage Hall — 15 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Heritage Hall - Laurel Meadows — Laurel Fork, VA · overall 5/5
• Heritage Hall Big Stone Gap — Big Stone Gap, VA · overall 4/5
• Heritage Hall Blacksburg — Blacksburg, VA · overall 4/5
• Heritage Hall Clintwood — Clintwood, VA · overall 4/5
• Heritage Hall Dillwyn — Dillwyn, VA · overall 3/5
• Heritage Hall Front Royal — Front Royal, VA · overall 5/5
• Heritage Hall Grundy — Grundy, VA · overall 5/5
• Heritage Hall King George — King George, VA · overall 2/5

Listed by state, then facility name — not a ranking. Showing 8 of the 14 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
• "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
• "Who completes resident assessments here, and how do you check them for accuracy?"
• "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
• "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
• "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
• "Where do you post your daily staffing numbers, and can I see today's?"
• "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Virginia midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 40% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 15 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Brookneal →